Business Software for Freshdesk

Establish a fully operational contact center from the ground up in just a few hours while integrating cloud functionalities with your existing on-premises hardware. Transition seamlessly from outdated systems to cloud solutions overnight with Ozonetel, where our product specialists will thoroughly assess your needs before suggesting a tailored solution that aligns perfectly with your business objectives. Efficiently unify and automate both digital and voice communication channels, utilizing top-rated dialers to enhance the management of inbound leads and streamline outbound campaigns. You can set up a comprehensive call management system in 24 hours or even less, offering extensive inbound, outbound, and blended call center options. At Ozonetel, we provide secure cloud communication solutions that enhance the customer experience while reducing overall costs for contact centers. Renowned for pioneering the first cloud-based customer experience platform in India, we continue to distinguish ourselves through unmatched customer support and relentless innovation in AI technology. Our commitment to excellence ensures that we remain at the forefront of the industry, constantly evolving to meet our clients' needs.

My Country Mobile offers low-cost, easy-to use VoIP solutions that are excellent. Enjoy the following features with a 30-day, risk-free trial of our premium VoIP phone system. Our mission is to enable families and friends to stay connected across borders by leveraging technology and intelligence. We aim to empower personal and professional connections with ease and efficiency. Our team has a wealth knowledge and expertise that allows us to deliver high quality results and exceed clients' expectations. We look forward to expanding our portfolio and growing. My Country Mobile, with its tens of year's experience in developing technologies and solutions that facilitate communication and sharing for businesses and individuals worldwide, has been a leader in the development of these technologies and services.

Five9 has been focused 100% on cloud contact centre software for over a decade. Five9 is the leader in execution in the Gartner Contact Center as the Service Magic Quadrant Leaders Quadrant. This has made it the preferred solution for enterprise contact centers who need a reliable, secure, and scalable solution.

WorkflowMax is a cost-effective, feature-rich solution that can help you increase project profitability. WorkflowMax is a cloud-based online workflow and job manager product from Xero. It has been used by more than 10,000 companies. These include time tracking, quoting, streamlined billing, job management, insights and reporting. WorkflowMax is ideal for creative agencies, engineers, surveyors and lawyers, IT companies and construction firms, consultants, and anyone who bills time.

Hippo Video is a next generation video marketing platform for businesses. Hippo Video enables in-video and hyper video personalization for sales outreach and marketing automation workflows. Hippo Video offers custom workflows for customer support, marketing, email campaign, and sales. Hippo Video is your one-stop video solution. It provides deep user insights that allow you to attract more qualified leads and close more deals. Hippo Video is used by more than 5000+ businesses around the world.

Rublon allows your workforce to securely connect to your organization's servers, networks, and applications. Multi-factor authentication makes it easy to protect your data and comply with data protection regulations such as GDPR. Rublon can be deployed across your organization, enabling multi-factor authentication (MFA) for all cloud apps, VPNs servers, workstations, on-premise and internal apps.

LOCATE is a cloud-based inventory management and order management system that can be scaled to meet the needs of product-based businesses. LOCATE offers the power of an ERP system in the mid-market, from basic warehouse tasks like kitting, barcoding and tracking to more advanced workflows such as drop shipping, outsource production and wave picking. LOCATE is the ideal solution to inventory-based businesses looking for growth. LOCATE is flexible and intuitive software that was designed with the end user in mind. LOCATE's superior customer service is what sets it apart. Our customers aren’t just buying software; they are also partnering with a team that will help them succeed.

Discover a single platform that streamlines all your integrations effortlessly. With Pabbly Connect, you have the power to establish automated workflows that facilitate data transfer among your preferred applications and services without any manual intervention. This versatile tool is compatible with a wide range of popular applications in various domains, including CRM, Marketing, E-Commerce, Helpdesk, Payments, Web forms, and Collaboration, among others. Setting up Pabbly Connect is a breeze, taking less than five minutes to complete. Just follow three straightforward steps, and you won’t need to install anything! Begin by selecting and authorizing the applications you wish to connect. Customize your synchronization by incorporating filters, actions, and field mappings to suit your needs. Once you’ve set everything up, you can sit back and relax while Pabbly Connect handles the rest, granting you more leisure time. If you’re not particularly tech-savvy, don’t worry! Pabbly Connect’s user-friendly interface allows anyone to effortlessly create automated workflows tailored to their requirements. Get started with your synchronization today!

We know the importance of a conversation to a business. Teambox was created after extensive research on the market for similar products and services. We wanted to make sure that we covered all the bases for businesses that want to go above and beyond to provide the best customer experience and a collaboration tool for teams. Bring your entire team onto a single platform to manage customer queries in WhatsApp and Facebook Messenger. Create Departments for your team to be organized. You can also route specific chats to departments based on the context of the message or the customer attribute values, such as a user asking a question about a product to the appropriate department or user.

Scoro is work management software specifically designed for service businesses that have grown weary of dealing with disjointed systems, unpredictable workloads, and shrinking profit margins. With its powerful features and intuitive interface, Scoro streamlines and optimizes the entire workflow of agencies, consultancies and other professional service businesses, providing them with a unified platform to manage all aspects of their operations. By consolidating essential functions such as project management, time tracking, collaboration, invoicing, and reporting, Scoro eliminates the hassle of switching between different tools and brings coherence to the work process. It enables businesses to gain better control over their projects, allocate resources efficiently, and monitor progress in real-time. Scoro's data-driven insights and analytics empower businesses to make informed decisions, identify areas for improvement, and drive overall growth and profitability.

miniOrange offers a range of IAM products and solutions to secure both Identity anywhere and everywhere! Here are some of the major solutions from miniOrange: Single Sign-On (SSO): Enable SSO for web, mobile, and legacy apps with this robust solution which supports all IDPs and Authentication protocols. Multi-Factor Authentication (MFA): The only MFA solution in the market offering 15+ MFA methods including Push Notification, OTP verification, Hardware Token, Authenticator Apps, and many more. Customer Identity & Access Management (CIAM): Secure your customer identity and provide a seamless customer experience. CIAM enables you to safeguard customer privacy while providing them convenient access to your digital resources. User Provisioning: Sync all users automatically from your local directory to miniOrange. Effectively manage User Lifecycle for employees & customers. Adaptive Authentication: Tackle high-risk scenarios with ease with a solution that analyzes risk based on contextual factors and applies appropriate security measures. Universal Directory: A secure directory service that safeguards your sensitive information. It also allows you to integrate your existing directory into miniOrange.

MyOperator is India's largest Call + WhatsApp platform, catering to 15000+ businesses including NCERT, Amazon, Lenskart, Apollo, and Myntra. Why MyOperator? MyOperator offers a range of products to boost communication and productivity, including integrated Call + WhatsApp, Cloud Contact Center, Office IVR, toll-free numbers, Campaign Management suite, Multi-store Solution, WhatsApp Business API, and advanced integrations: ✅ 15000+ Brands using Call + Whatsapp to cater to their customers ✅2.5+ Billion Conversations managed through MyOperator platform ✅ Highly rated on Google, G2, and Capterra ✅ 99.9% uptime with multi-geographu redundancy ✅ Automate service through Voice and WhatsApp bots ✅ Build intelligent WhatsApp campaigns/ auromations to engage customers ✅ Run customer service on VoIP-ready Contact Center with WhatsApp

Corefactors AI CRM, a RevOps-enabled CRM, is designed to help businesses break down silos and automate revenue operations. This includes sales, marketing, support, and success. Key features include lead management, Inbuilt cloud telephone, Marketing Automation across multiple channels and Pipeline Management, Robust ticketing system, Task Management, and AI Powered alert/triggers. These features will help you make informed decisions and grow faster. Sales Box is a cloud-based RevOps-enabled sales CRM that uses AI. It was designed to automate sales processes for businesses. You can now manage leads effortlessly and efficiently at scale, without missing any opportunities. Powerful dashboards that use AI-based predictive lead scoring to help sales teams prioritize and predict future sales.

Digital Assistant is the new way of working. Digital Assistant is your personal digital assistant at work. Get actionable Cards from all your connected apps to keep you informed throughout the day. Ask Digital Assistant a question or type a query. You can search across the entire enterprise for files, information, and services. Connect Digital Assistant to all your favorite business software, databases, and APIs on-premise and online to create a central productivity hub that supports digital workers. Digital Assistant supports over 50 enterprise data sources right out of the box. This includes Office 365, SharePoint CRM, Salesforce CRM and Slack. Digital Assistant can be embedded in your existing Intranet or used as a Chrome extension or responsive design web app. It can also be used as a mobile assistant on the phone. It's never been easier to work.

Open-source and free eCommerce software and shopping cart. Many features included in the package. Integrations with third-party business services. More than 2,000 themes and add-ons. The commercial platform code has been proven over the years. All functionality has been tested and passed code review. Our platform is fully documented. The documentation is regularly updated. Developer courses and video tutorials are available.

CloudEagle.ai is an AI-powered SaaS Management, AI Governance, and Identity Governance platform that helps organizations discover, govern, and optimize every SaaS and AI application across the enterprise, including applications outside traditional SSO or IT visibility.

Supademo help teams demonstrate products more effectively with beautiful AI-powered interactive demos. Over 10,000 users across 75+ countries use Supademo to accelerate deals, drive adoption, and enable customers across sales, customer success and marketing. Features you'll love: - Web, Mobile, or Desktop Demos: Say goodbye to scripts, re-recording videos, or screenshots with no context. Create demos and walkthroughs for your entire stack. - Blur, Crop and Annotate: Easily redact any sensitive information directly within the editor. - Zoom and Pan: Enable viewers to zoom into specific areas on the screen to narrow their focus. - Multi-demo Showcases: Showcase complex features by grouping multiple Supademos into a single link or embed. - Gated Demos: Capture email leads or limit demo access using passwords. - Demo Branching: Allow viewers to choose their own journey with multi-flow chapters. - AI Voiceover and Text: Overlay synthetic, AI-powered voices to any Supademo. Bulk rewrite text hotspots based on your prompt and context.

UnleashX is an AI Employee platform designed for businesses where phone conversations are the primary driver of revenue, retention, and customer relationships. It lets teams deploy smart, voice-based AI Employees that engage callers naturally while handling the operational work that each interaction demands. With UnleashX, companies can put on autopilot their outbound prospecting, inbound query handling, policy renewals, scheduled follow-ups, debt collection calls, appointment confirmations, and new customer onboarding. These AI Employees never clock out, giving businesses the ability to stay responsive at scale without expanding their headcount. The platform ships with a no-code builder that puts deployment in the hands of operations teams, not developers. Each AI Employee can be configured for tone, pacing, conversation structure, and decision logic all through a simple visual interface. Under the hood, the conversational engine processes natural speech in real time, picks up on context shifts, and responds with the calm consistency of a seasoned human agent. Throughout every call, the AI Employee gathers information, resolves common queries, moves customers toward clear outcomes, and simultaneously pushes data to connected systems so nothing needs to be done manually once the call ends.

Highrise is a customer relationship management tool that helps individuals keep tabs on their interactions with clients while also overseeing the progress of deals and connections. Users can seamlessly import their contact lists from platforms such as Outlook, Gmail, and Excel. Additionally, Highrise allows for the inclusion of notes and remarks within each contact's profile. The platform also offers task management capabilities, enabling users to generate tasks, set reminders for various projects, and organize tasks by company, contact, or project. This comprehensive approach ensures that users can maintain effective communication and organization throughout their professional engagements. The user-friendly interface makes it easier for teams to collaborate and stay aligned on their goals.

FullContact is a real-time, privacy-safe Identity Resolution company building trust between people and brands. We deliver the capabilities needed to create tailored customer experiences, improve ad targeting and measurement as well as improve identity verification and fraud solutions by unifying data and applying insights in the moments that matter. FullContact provides the data + intelligence you need in your platforms to accurately identify people and optimize experiences—while putting privacy and security first.

LeadMaster is an all in one customer relationship management (CRM), and lead management software solution. LeadMaster is a powerful tool that supports sales and marketing teams. It offers a variety of tools to capture, follow-up, and/or track leads. LeadMaster is a suite of integrated modules that can be used to automate and streamline email marketing, CRM and sales force automation.

Sugar Sell stands out as a distinctive Customer Relationship Management solution, offering a wide array of features such as sales-force automation, marketing campaigns, customer support, collaboration tools, mobile accessibility, social CRM, and comprehensive reporting. By utilizing Sugar Sell, both individuals and teams can reclaim valuable time that can be devoted to enhancing project focus and engaging more effectively with customers, ultimately driving increased sales. Experience the advantage enjoyed by leading brands by trying Sugar Sell today. Unlike other customer management software, Sugar Sell guarantees an exceptional user experience that sets it apart. Recognized as a four-time winner for satisfaction, reliability, and technical support in PCMag’s Business Choice Awards, Sugar is a trusted choice among businesses. The true strength of our platform lies in the narrative it crafts—one that encompasses your customers, your business, and its future trajectory. When you seek to equip every employee with timely and relevant information, Sugar Sell emerges as the ideal customer experience solution, anticipating needs even before they arise. Additionally, embracing this innovative platform can lead to transformative outcomes for your organization.

Freshcaller is an affordable cloud-based software that allows businesses to connect with their customers. Freshcaller offers phone numbers in over 90 countries and allows customers to set up a contact center with just a few simple steps. Freshcaller integrates seamlessly with several CRM and Helpdesk software, allowing sales and support teams the ability to work together. Admins can gain real-time insight into the customer experience and agent productivity with powerful reporting and analytics. Agents can receive calls on their desktops or laptops (both Android and iOS), creating a fully connected but remote contact center. Admins have the option to add agent licenses, buy additional numbers, add credit for phone calls, and upgrade their pricing plan. Freshcaller is an extremely modern and reliable phone service that is trusted by more than 7000 customers worldwide.

NUACOM is a Software-as-a-Service and Telecom company that provides flexible and scalable calling solutions for businesses to deliver exceptional customer service and handle successful sales calls.. Sales and customer service are important departments for any organization and having a powerful communication platform is crucial for business success. Our calling platform is focused on the user experience, call analytics and automation, so you can focus on what matters most: close more deals and delight your customers.

All your products, teams, and processes can be managed in one platform (digital or call center driven, or field agent driven). Never miss a sales opportunity. The prospect-to-customer journey in B2C businesses is not always straightforward. There are many paths to closure. There are many sales journeys that involve different channels, processes and teams. LeadSquared connects them all, processes, distributed teams and touchpoints. This gives you one platform for sales execution - for your digital team, call center agents, feet on the street teams (sales and partner onboarding, service), as well as operations. LeadSquared reduces the noise your teams have to deal with and allows them to concentrate on their next task. This will increase their efficiency and help them sell more. No-code sales process creator. You can create the best sales workflows possible for your products and teams. Sales processes can be dynamic and flexible.