Business Software for Freshdesk

HelpShelf integrates the support tools and resources you currently use into a streamlined single widget. This consolidation minimizes clutter in your navigation bar, providing a straightforward and easily accessible destination for your customers. The key to lowering support requests lies in delivering the appropriate content when it's most needed. By simply linking the resources your company utilizes, HelpShelf takes care of the rest. Given that your SaaS or web application is likely to have many pages, HelpShelf analyzes user search behavior and interactions on each page to enhance content recommendations for upcoming users. This intelligent optimization ensures that your support resources are always relevant and available, ultimately leading to a better user experience.

Empower your clients to follow up swiftly, boost conversions, and enhance their sales performance with Ohmylead. By utilizing real-time notifications, introductory emails, timely reminders, and ensuring complete transparency, your customers will either take responsibility for the follow-up process or face the consequences, but they will never question the quality of the leads provided. Equip your agency with the essential tools to elevate its success to new heights. Eliminate the hassle of manually downloading CSV files and give your clients the efficient means to connect with their leads through an easy-to-use interface. Ohmylead stands as the comprehensive solution for automatically synchronizing and verifying all incoming leads. It seamlessly channels only the most qualified, sales-ready leads to your preferred CRM, while directing others to your chosen lead nurturing platform for additional engagement. With Ohmylead’s innovative technology, you can attract new customers, maintain existing relationships, and ensure a significant boost in revenue with minimal investment, positioning your agency for sustainable growth. This streamlined approach not only enhances client satisfaction but also simplifies lead management.

Kore.ai is a comprehensive enterprise AI platform focused on helping organizations implement agentic AI solutions across customer-facing and internal business operations. At the center of its ecosystem is Artemis, an AI-programmable platform that enables businesses to build, scale, orchestrate, and manage AI agents in production environments. The platform offers a range of enterprise modules that support intelligent search, workflow orchestration, AI agent development, governance, and administrative oversight. Businesses can deploy ready-made applications tailored for industries such as banking, healthcare, retail, recruiting, human resources, and information technology. Kore.ai also provides a marketplace containing pre-built AI agents, templates, and integrations that help accelerate implementation efforts. The platform supports both customer service and employee productivity initiatives, allowing organizations to automate repetitive tasks and improve access to information. Enterprise-grade security, compliance, and scalability features make it suitable for highly regulated industries and large organizations. Strategic integrations with Microsoft Azure, AWS, Microsoft Teams, Microsoft 365 Copilot, and other enterprise technologies extend the platform’s capabilities. Kore.ai helps companies transform operations through AI-driven automation, intelligent assistance, and scalable digital workforce solutions.

DNIF offers a highly valuable solution by integrating SIEM, UEBA, and SOAR technologies into a single product, all while maintaining an impressively low total cost of ownership. The platform's hyper-scalable data lake is perfectly suited for the ingestion and storage of vast amounts of data, enabling users to identify suspicious activities through statistical analysis and take proactive measures to mitigate potential harm. It allows for the orchestration of processes, personnel, and technological initiatives from a unified security dashboard. Furthermore, your SIEM comes equipped with vital dashboards, reports, and response workflows out of the box, ensuring comprehensive coverage for threat hunting, compliance, user behavior tracking, and network traffic anomalies. The inclusion of a detailed coverage map aligned with the MITRE ATT&CK and CAPEC frameworks enhances its effectiveness even further. Expand your logging capabilities without the stress of exceeding your budget—potentially doubling or even tripling your capacity within the same financial constraints. Thanks to HYPERCLOUD, the anxiety of missing out on critical information is now a relic of the past, as you can log everything and ensure nothing goes unnoticed, solidifying your security posture.

Aisera is leading the charge in innovation by launching a groundbreaking solution that transforms the dynamics between businesses and their customers. Utilizing state-of-the-art AI technology, Aisera delivers a proactive, tailored, and foresighted experience that streamlines operations and support in diverse fields such as HR, IT, sales, and customer service. By offering user-friendly self-service resolutions reminiscent of consumer-grade solutions, Aisera not only empowers its users but also enhances their success. By harnessing the potential of digital transformation, Aisera expedites the transition towards a more efficient future. Through the incorporation of user and service behavioral intelligence, Aisera facilitates the complete automation of tasks, actions, and essential business processes. By seamlessly connecting with top-tier platforms like Salesforce, Zendesk, ServiceNow, Microsoft, Adobe, Oracle, SAP, Marketo, Hubspot, and Okta, Aisera delivers significant business value while setting new standards in operational excellence. This innovative approach not only simplifies workflows but also enhances overall productivity across various sectors.

WProofreader SDK is a set of predefined components for rich text editors such as CKEditor, Froala, TinyMCE, Quill.je, etc. With WProofreader SDK, developers can enrich the proofreading functionality of their web apps or systems. Core features: security, multilingual support, advanced grammar and spell check, customization and accessibility, HTTP API. WProofreader HTTP API is a set of commands to the proofreading engine enabling developers to customize the product behavior and capabilities. WProofreader is also available as a browser extension for Chrome, Firefox, and Microsoft Edge. Designed for individuals and businesses.

FormCrafts is an intuitive drag-and-drop tool for creating forms such as payment forms, support ticket forms and quiz forms.

Sertifier is a trusted digital badge solution for training providers, corporations, associations, and universities. Sertifier's digital badge creator makes it easy to design badges. Next, add your credential details to further detail the achievement. You can then publish badges in bulk once you have created your credential. The access link to the credential will be sent to the earner. They will then use it to share it on social media. Keep track of your published credentials and learn how your earners interact with their digital badges. Your digital badges will shine with premium branded or white-labeled web pages. Sertifier's branding capabilities will make your digital badges an integral part of your brand and website. Enhanced analytics gives you the best tools to understand what happens to your digital certificates and badges. You can track campaign metrics and measure earner engagement. You can also calculate the marketing contribution to your badges.

SAP Litmos is a cloud-based software platform designed for e-learning, commonly referred to as a learning management system (LMS). This innovative LMS is crafted to enhance learner engagement by providing exceptional user experiences that are accessible at any time and from any device. With SAP Litmos, users can design courses and learning tracks using various multimedia formats such as video, audio, text, and surveys, all compatible with SCORM, Tin Can, or AICC standards. This comprehensive LMS equips training professionals with the tools necessary to oversee their entire training initiatives from a single, secure platform. By integrating virtual, classroom, mobile, and social learning, SAP Litmos facilitates collaboration among training departments, sales and service leaders, safety and compliance managers, and HR teams, enabling them to create, globally distribute, and monitor online training courses, while also managing instructor-led sessions. The system streamlines previously time-consuming tasks, allowing teams to concentrate their efforts on ensuring that training aligns effectively with the organization’s strategic goals, ultimately fostering a culture of continuous improvement and development.

A platform for AI knowledge management created by CX specialists with more than 10 years of experience in Omnichannel Customer Service. A great customer experience is no longer an advantage. It's a requirement. Knowmax makes every conversation count. We provide self-care assistance and guides across all touch points to ensure seamless customer interactions. With AI-backed knowledge management system, Empower support advisors as well as customers. Semantic Search improves the ability to find information, reduces the time it takes to access the right information, and ensures that the first contact is made with the correct person. Harmony in the information that is sent to customers via digital and assisted channels is essential. Otherwise, customer experience can be a disaster. Your Champions should be empowered with the right tools to help them take the best action and solve customer queries in a matter of seconds.

BoomTown offers a variety of services, including expert lead generation, IDX websites, an intelligent CRM, and lead management solutions, all designed in flexible packages that adapt to your growth. Discover why BoomTown consistently ranks as the top user-rated real estate CRM! With a clear vision of your goals and our expertise, we serve as a genuine extension of your team, providing 24/7 responses to prospects in as little as 90 seconds while nurturing them for up to a year, ensuring agents receive leads that are ready for transaction. This approach guarantees that prospects get the necessary attention they deserve, enabling agents to concentrate on active buyers and sellers, ultimately speeding up conversions. The elite in the industry recognize the need for a different approach, which is why they opt for BoomTown over any other CRM, making their path to success more straightforward. Our unique real estate solution not only helps you generate and qualify leads but also manages and converts them with remarkable efficiency.

Neumo is a government technology and cloud software platform built to help state, county, and local agencies modernize public services through digital automation, compliance management, and citizen-focused technology solutions. The platform provides a comprehensive suite of software products across revenue compliance, justice systems, public administration, payments, DMV services, and government workflow automation, enabling agencies to streamline operations, improve transparency, and deliver more efficient constituent experiences. Neumo’s revenue compliance solutions support tax administration, business licensing, short-term rental compliance, unclaimed property management, and compliance auditing workflows that help governments increase revenue collection while reducing manual administrative burden. Its justice solutions provide cloud-based court management, jury administration, and probation management systems designed to improve case oversight, workflow efficiency, and accessibility for both government staff and constituents. Neumo also delivers DMV modernization tools including kiosk services, testing and certification systems, fulfillment management, and self-service workflows that reduce transaction times and improve public accessibility to motor vehicle services. Through integrated payment and revenue management capabilities, agencies can securely process online transactions, manage collections, and simplify constituent payment experiences across departments and services. The platform additionally supports public administration operations through land records, vital records, pension management, document search, reporting and analytics, digital processing, ID verification, electronic signatures, and automated alerts.

AutomationEdge is an Intelligent Robotic Process Automation product that comes bundled with key technologies for automation of front, middle, and back office operations. AutomationEdge offers chatbots, intelligent automation bots, AI, and machine learning capabilities that help clients cut costs, improve response times, grow their business, and achieve compliance. AutomationEdge offers ready-made Bots and a development environment for new Bots. Each organization has different business functions. Some of these repetitive tasks can be time-consuming and error-prone if they are not performed by humans. AutomationEdge – Robotic Process Automation automates repetitive data processes such as processing transactions, collating information, triggering responses and integrating disparate data systems.

With industry-leading IBM API Connect, you can expertly secure and manage all aspects of your API ecosystem across multiple cloud platforms. This includes boosting socialization efforts and monetization efforts. IBM API Connect®, a complete, intuitive, and scalable API platform, allows you to create, securely expose and manage APIs across multiple clouds. This allows you and your customers to power digital applications and encourage innovation. IBM API Connect can also be used with other capabilities as an IBM Cloud Pak®, which can help you reach your application modernization goals in your journey to the cloud. IBM API Connect security is built using the advanced IBM(r] DataPower(r] Gateway. It comes with a single, signed and encrypted gateway that greatly reduces the risk of cybersecurity incidents. IBM API Connect has 22% market share, more than any competitor1.1 It's a trusted API solution that manages and protects services and data across multiple cloud environments.

Explore automation tailored specifically for Managed Service Providers (MSPs) with Rewst, a Robotic Process Automation (RPA) platform designed to seamlessly integrate your existing tools without the need for coding or agents. With its user-friendly visual canvases, you can easily create flows that bridge gaps between tools, enhancing efficiency and reducing the need for additional personnel. As a well-structured MSP, you likely have established IT processes and documentation, yet you may find yourself trapped in a cycle of repetitive manual oversight. Instead of dedicating hours to monitor these processes, let Rewst take charge and automate them for you. The Robotic Operations Center (ROC) is at your disposal, allowing you to design personalized workflows while providing support to navigate any challenges during the automation journey. No matter if you require guidance on utilizing the platform, integrating new features, or kickstarting your workflows, the ROC is committed to helping you realize your automation goals. Each subscription includes ROC support, ensuring that your automation remains efficient and seamlessly connected, allowing you to focus on more strategic tasks. With Rewst, you can finally reclaim your time and optimize your operations like never before.

ProMLM iCON is an all-encompassing software solution tailored for direct selling, aimed at optimizing the operations of network marketing. This platform equips users with robust tools for overseeing distributor networks, monitoring sales performance, and automating various business workflows. Among its standout features are adaptable compensation plans, real-time tracking for sales and inventory, and automated marketing solutions. The software securely connects with various payment gateways, ensuring prompt compensation for distributors. Furthermore, ProMLM iCON provides extensive analytical reporting, is mobile-friendly, and supports multiple languages and currencies, making it suitable for businesses operating on a global scale. Its secure and scalable design facilitates effortless growth, while dedicated customer support and training materials assist organizations in unlocking their full potential. By utilizing ProMLM iCON, businesses can effectively oversee and expand their direct selling activities, ultimately achieving success in an increasingly competitive landscape. This software serves as a vital asset for companies looking to enhance their operational efficiency and market presence.

Bookafy is a comprehensive and automated booking solution designed for scheduling demos, service appointments, sales calls, and more. Featuring an elegant booking page as well as website integration, Bookafy empowers customers to manage their own appointments, settle payments, and effortlessly reschedule meetings and demos. With its user-friendly yet powerful interface, Bookafy boasts advanced online appointment scheduling tools that include enterprise-grade functionalities such as automated text reminders, mobile access for scheduling, options for class and group bookings, GoToMeeting integration, support for unlimited users, and additional features that enhance user experience. This platform is ideal for businesses looking to streamline their appointment management process and improve customer interactions.

Instapage is the world’s most advanced landing page platform, empowering digital advertisers to build conversion-optimized landing pages in minutes. With a vast library of page templates, built-in optimization features, and an award-winning user experience, Instapage makes it easy to build, launch, and optimize conversion-focused landing pages at scale—without a developer.

Salesforce Agentforce Service is a comprehensive customer service solution built to power intelligent, always-on support. It combines AI automation with human expertise to deliver seamless omni-channel experiences. Service Cloud centralizes customer data, cases, and knowledge into a single workspace. AI assistants guide service representatives with step-by-step action plans and real-time recommendations. Automated workflows accelerate resolutions and reduce repetitive manual tasks. Knowledge management tools ensure consistent, accurate responses across channels. Integrated Slack collaboration enables teams to swarm cases and solve issues faster. Incident detection and management capabilities minimize service disruptions. Self-service portals empower customers to resolve issues independently. Agentforce Service helps businesses increase satisfaction while lowering operational costs.

Mouseflow is a platform for behavior analytics. It's used by Product, Marketing, UX Design, Analytics teams to ensure high conversion rates and a great website experience. Mouseflow allows you to see your users' eyes through session recordings. You can also understand what is most important to them with heatmaps. Mouseflow is an innovative platform on the market that uses automatic friction detection to let you know which recordings you want to watch and avoid sampling across plans. Heatmaps can be created for all pages. You can filter them using multiple parameters.

SessionStack uses cutting-edge session recording technology empowered by AI to form a Digital Experience Analytics platform. This platform aids e-commerce businesses in pinpointing customer obstacles, drop-off points, and untapped conversion prospects. The platform's insights speed up the optimization of the overall user experience by leveraging data-driven optimization of conversion rates. Our proprietary machine-learning models cater perfectly to e-commerce decision-makers aiming for revenue maximization. SessionStackAI combines qualitative and quantitative user data to fuel a comprehensive overview of website or mobile app interactions. With its auto-capture features and extensive retrospective data, the platform ensures a thorough analysis, detecting any friction points or new conversion possibilities in real-time.

AlertOps is an industry-leading Incident Response Automation and Alert Management Platform. A SaaS-based software solution, collaboration and automation hub that enables an organization to dramatically improve the issue notification, escalation, and time to resolution process. As incidents occur that impact business-critical processes and revenue streams, the platform alerts the right people at the right time and with the right data to enable rapid incident resolution. As organizations evaluate solutions to improve and transform critical incident response -- to support ever-increasing customer and business requirements -- the AlertOps platform is uniquely suited with category-leading features to enable better and seamless customer experiences while helping drive improved operational efficiency and boosting business results. Discover why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter.

DronaHQ is a no-code, low-code, and AI-powered platform for building internal business apps, voice workflows, and agentic automation. The platform gives teams multiple ways to build, including prompt-based vibe coding, low-code tools, app builders, and integrations with enterprise systems. DronaHQ Apps is focused on creating production-grade internal tools that include security, permissions, reliability, and enterprise controls from the start. Teams can use it to build dashboards, operational apps, approval tools, admin panels, data apps, and other internal systems that support day-to-day work. DronaHQ Agents extends the platform into agentic workflows by helping organizations create AI agents that connect to company tools and data. These agents can execute operational tasks, automate work across systems, and support teams that need faster, more intelligent process automation. The platform is designed for engineering teams, operations teams, IT teams, and business users that want to build software faster without sacrificing governance. DronaHQ is also positioned for enterprise and regulated environments where security, integration, and reliability matter. By combining app building, AI agents, workflow automation, and enterprise connectivity, DronaHQ helps teams move from idea to working operational software more quickly.

COZYROC's SSIS+ suite includes 270+ Data integration adapters, ETL components and tasks for developing ETL solutions with MS SQL Server Integration Services.

Klipfolio PowerMetrics is the first & only analytics tool you need. It easily brings together all of the metrics you and your team need to make faster, more confident decisions. Bring all of your business metrics together in one place PowerMetrics eliminates manual reporting by automating every step of your analytics. - Connect and automate updates for all of your data, no coding or technical expertise required - Uncover, explore, and communicate insight with your entire team Use metrics, dashboards, and PDF reports and stay in-the-know and in control of your business and the KPIs and metrics that matter most. Get it now. FREE.