Business Software for Freshdesk

ActiveDEMAND serves as an all-encompassing marketing automation solution tailored for marketers, digital agencies, and small to medium-sized enterprises. It provides an extensive array of features that enable users to enhance their marketing strategies through efficient campaign management, innovative campaign templates, and detailed attribution analytics. Among its diverse set of tools, ActiveDEMAND includes capabilities such as call tracking, email marketing, performance reporting, online event promotion, robust integrations, and a multitude of additional functionalities. This platform is designed to simplify marketing processes and maximize the effectiveness of campaigns for its users.

Hybrid SIEM solutions combine real-time log monitoring with comprehensive system and network monitoring to provide users with a complete view of their servers, endpoints, and networks. The security event log normalization and correlation engine with descriptive emails alerts provides additional context. It presents cryptic Windows security incidents in easy-to-understand reports that provide insight beyond what is available as raw events. EventSentry's NetFlow component visualizes network traffic and can detect malicious activity. It also provides insight into bandwidth usage. EventSentry's ADMonitor component makes it easy to keep track of Active Directory changes. It records all changes to Group Policy objects and provides a complete user inventory that can be used to identify old accounts. There are many integrations and multi-tenancy options.

Agent.ai serves as a dynamic professional network and marketplace designed specifically for AI agents, providing a venue where users can easily discover, interact with, and hire AI agents for a variety of tasks. This platform functions as a central hub for both individuals and businesses looking to seamlessly incorporate AI agents into their operations, whether for automation, data analysis, or other specialized functions. Users can browse an extensive selection of AI agents customized for diverse needs and sectors, simplifying the process of finding suitable AI solutions for numerous applications. With a focus on building a community of AI practitioners and enthusiasts, Agent.ai encourages networking, collaboration, and the advancement of AI-driven automation technologies. Furthermore, the platform is committed to facilitating knowledge sharing and innovation within the AI landscape.

Forms on Fire is a mobile app that allows you to capture and store information on the move. Forms on Fire allows companies to transform the way they do business by replacing paper forms with a mobile app that is easy to use and stores all important documents in one place. The app comes with Microsoft Word and Excel so you can create beautiful reports, drag and drop functionalities, and integrates.

SnapEngage offers a comprehensive live chat solution designed for both support and sales teams. The platform includes numerous customization options that allow for a smooth and user-friendly interface. Additionally, SnapEngage integrates effortlessly with various customer relationship management (CRM) systems. Users can conveniently share files with their customers directly through the live chat interface. Moreover, SnapEngage allows customers to start chat sessions directly from their mobile devices by sending SMS messages, enhancing accessibility and convenience for all users. This makes it an excellent choice for businesses looking to improve communication with their clients.

Asset Panda offers a cloud-based, no-code platform that exceeds traditional asset tracking by enabling the creation of tailored applications designed to enhance efficiency and reduce costs. Companies of various sizes across different sectors have experienced the advantages of our secure and user-friendly system, which adapts to their operational needs. By allowing the implementation of customized workflows, actions, and groups, Asset Panda helps clients streamline cumbersome procedures that hinder productivity, often achieving a remarkable return on investment of up to 800%. The robust integration of web and mobile applications ensures that clients can access crucial information anytime and anywhere, while our mobile apps come equipped with built-in barcode scanning capabilities, effectively eliminating the need for costly and cumbersome barcode scanning devices. Additionally, the system features role-based user management, granting tailored access across organizations and ensuring that each user only views the information pertinent to their responsibilities. This level of customization not only enhances security but also improves the overall user experience, making operations smoother and more efficient.

Are you looking for a business phone system that is affordable and reliable? It would be great to spend more time with your customers than waiting on hold with your provider every little change. FluentStream is your home! FluentStream is committed to being the best business communication system. No-contract plans are available for all accounts. We provide 24/7 client support. We will be there for you throughout the onboarding process. We understand how difficult phone setup can be. We're happy to take over the heavy lifting so that you don't have too. It's all part and parcel of being the easiest business to work with.

Workato is the operating platform for today's fast-moving businesses. It is the only AI-based middleware platform that allows both IT and business to integrate their apps and automate complex business workflows. Our mission is to help companies automate and integrate their apps and business processes at least 10x faster than traditional tools, and at a tenth the cost of traditional tools. Integration is a mission critical, neutral technology that can be used in heterogeneous IT environments. We are the only technology vendor that is supported by all three of the leading SaaS vendors: Salesforce. Workday. And ServiceNow. We are trusted by the world's most recognizable brands and the fastest-growing innovators. Customers consider us to be one of the best companies to do business.

Are you still depending on help desks and spreadsheets to oversee your support operations? Boostopia provides a comprehensive platform that harnesses the potential of your support data, revolutionizing both your team dynamics and customer interactions. Don't be satisfied with superficial metrics when you could access valuable insights. If you're uncertain about the current challenges or future priorities, eliminate the inefficiencies that drain your support operation's resources, allowing you to concentrate on the most significant opportunities for improvement for your team, the customer experience, and overall profitability. If you're looking to nurture and motivate your staff, discover how to maximize your agents' potential, establish meaningful objectives, monitor progress, and witness the tangible results of a consistently enhancing support operation. Are you frustrated with managing everything across different platforms? Centralize your tasks in one location to concentrate on concrete methods to uplift and empower your team. Make the transition from a cost center to a profit-generating hub, unlocking new possibilities for growth and success. The time for transformation is now, and with Boostopia, the path forward is clearer than ever.

As you embark on a mission to enhance collaboration between customer support and product management, consider reaching out to your teammate, the Administrator, who possesses valuable insights and experience with your Help Desk system as well as Team Foundation Server or Team Services Online. Gather the essential information needed to establish a connection between your Help Desk and Product Management systems, aiming to create an integrated workspace where Development and Support collaborate seamlessly as a unified entity. Immerse yourself in analyzing your team's performance by examining ticketing data and its correlation with the development activities occurring within other teams. Additionally, ensure that your senior staff members from both departments are kept in the loop about any emerging requests, concerns, or bugs that are related to ongoing projects or anticipated tasks. This proactive communication will foster a more responsive and agile work environment. Ultimately, strengthening these connections will pave the way for more efficient problem-solving and innovation.

Streams.AI by PanTerra Networks is an all-in-one Unified Communications and Contact Center solution that brings together voice, video conferencing, team messaging, SMS, fax, and secure file sharing into a single cloud platform. Designed for businesses of all sizes, Streams.AI eliminates the complexity of juggling multiple providers by delivering everything in one seamless, AI-powered interface. With business VoIP and PBX features, companies gain HD-quality calls, auto-attendant, voicemail-to-email, and advanced routing. Video meetings and webinars support up to 1,000 participants with screen sharing and live streaming. Team collaboration tools include persistent chat, advanced team rooms, presence detection, and SmartBox file sync and share with enterprise-grade security and version control. Contact centers benefit from skills-based routing, queue management, live monitoring, and AI-driven agent assist, improving both efficiency and customer satisfaction. Streams.AI integrates with tools such as Microsoft Teams, Office 365, Google Workspace, Salesforce, and ServiceTitan, while APIs enable customization for industry-specific workflows. Built with HIPAA and SOC 2 compliance, end-to-end encryption, and redundant cloud architecture, Streams.AI ensures 99.999% uptime and secure operations. Deployment is fast with white-glove onboarding, and every plan includes 24/7 US-based expert support with live response in under 30 seconds. Trusted for over 20 years, PanTerra delivers a future-ready communications platform that scales from SMBs to global enterprises, helping organizations reduce costs, improve collaboration, and enhance customer engagement.

eazyBI, a powerful business intelligence tool, provides an easy-to use drag-and-drop interface to create custom reports, charts and dashboards. - Import your data directly from Jira, Confluence and other Atlassian marketplace apps. - Add additional data to external data sources such as SQL databases, REST APIs, Google Sheets and CSV or Excel spreadsheets. - Create pivot tables reports and interactive charts. You can drill into details or across dimensions directly from the chart to identify your top performers and trends. - You can use many predefined calculated measures from eazyBI or create your own calculations using powerful custom calculation formulas based upon MDX query language. - Publish eazyBI Reports as gadgets on Jira dashboards and Confluence pages, or embed your reports using<iframe>.</iframe>

Toky is a fully-featured Business Phone System that allows customers and employees to communicate easily. All you need is an internet connection. Virtual phone numbers allow you to be available from anywhere in the world. Integrate your CRM with your business tools seamlessly so you can call customers with one click and automatically log all details. With proven reliability and affordable rates, you can take advantage of features like call recordings, voicemails SMS, Speech to Text, and voicemails.

Design straightforward one-to-one automation workflows or seamlessly synchronize information between two applications. In just a few minutes, you can construct intricate workflows that connect multiple applications. Incorporate features like delays, conditional logic, and data formatting to enhance your processes. The platform also offers robust data encryption during both storage and transmission, alongside data retention policies and comprehensive audit logs. With no coding required, the user-friendly drag-and-drop interface caters specifically to those without technical expertise. Additionally, it operates securely over HTTPS, ensuring that all sensitive information is stored with advanced encryption methods for maximum protection. This accessibility allows users of all backgrounds to create and manage their workflows effortlessly.

Instantaneous customer service is essential as client expectations evolve; surpass them by utilizing co-browsing and live chat capabilities. Equip your representatives to tackle intricate customer inquiries promptly. With a single touch, connect in real time to enhance conversion rates, whether on a website or mobile application. Our smart bots are designed to provide immediate responses to frequently asked questions, streamlining the support process. By harnessing the combined strength of co-browse and live chat, you can offer quicker and more tailored assistance. Acquire offers straightforward yet effective tools that promote customer interaction and overall satisfaction, ensuring a positive experience for all. Enhanced customer support ultimately leads to stronger relationships and long-term loyalty.

Consolidate your communications and contact center solutions into a streamlined, remote-friendly platform that enhances efficiency. Experience quick deployment with minimal onboarding requirements. Seamlessly connect with your current communication, productivity, and workflow tools. The low-code/no-code interface simplifies querying, exporting, and automating data processes. Ensure uniform measurement and recording of service interactions across all channels. Our platform is designed for tailored data reporting and analytics, enabling you to assess your ROI from the outset. Elevate customer experiences through AI-enhanced decision-making and automated processes. Encourage agent engagement and development with timely, data-driven self-coaching and integrated performance management tools. Utilize our modern interface to gain efficiencies and valuable insights throughout your organization. We adapt swiftly to accommodate fluctuations in demand, empowering your growth. Become part of our expert network that is reshaping the landscape of call center technology, and together we can drive innovation forward.

All-in-one platform for creating, selling and marketing online courses and providing online training. LearnWorlds empowers online educators, trainers, and businesses to create interactive, social learning experiences.

The iorad Tutorial Builder empowers users globally to craft remarkably effective tutorials and distribute them with incredible speed. To get started, simply launch the web or desktop application, perform your usual online tasks, and watch as it seamlessly generates a tailored learning experience ready for sharing in mere minutes. While visualizing a process online can often be a time-consuming endeavor, the Tutorial Builder streamlines this by monitoring your on-screen actions and methods. Once you've completed your task, it offers an array of delightful customization options to refine your tutorial. We appreciate a good scavenger hunt, but not when it involves searching for content. No one enjoys wasting precious time sifting through files or enduring lengthy uploads, which is precisely why the Tutorial Builder operates in the cloud. It allows users to share their content effortlessly from anywhere, making the process as quick as a snap. With this innovative tool, creating and sharing tutorials has never been more efficient or user-friendly.

With the ability to distribute over 8 million packages each year via its own carrier agreements, Parcelhub offers a complimentary multi-carrier shipping software that allows numerous national and international businesses to benefit from discounted rates achieved through pooled volume from a diverse selection of carrier partners, which includes Yodel, Hermes, DPD, DHL, UPS, DX, Parcelforce, CollectPlus, SkyNet, ArrowXL, Interpost, Panther Logistics, Direct Link, and Palletforce. The company ensures that dedicated proactive parcel management is a standard feature of its service. By managing shipments for hundreds of retailers, brands, and wholesalers, Parcelhub successfully leverages pooled volume to secure favorable pricing from its primary carrier partners. Additionally, Parcelhub distinguishes itself by providing customers with tailored delivery management software at no cost, allowing them to conveniently print shipping labels before dispatching their parcels through its expansive carrier network. This innovative approach not only streamlines the shipping process but also enhances overall efficiency for businesses utilizing their services.

MangoApps is an AI-powered intranet and employee experience platform that serves as a single hub for communication, collaboration, knowledge, and daily work tools. Built for companies with both office-based and frontline teams, it eliminates the inefficiency of juggling multiple disconnected apps by giving every employee one secure place to access what they need—anytime, from any device. The platform blends a modern intranet, mobile-friendly frontline employee app, and intelligent AI Assistants to make it effortless for people to connect, share updates, manage projects, and find critical resources. From corporate announcements and real-time chat to document libraries, learning modules, and workflow automation, MangoApps provides everything in a consistent, easy-to-navigate environment. With powerful integrations to 200+ business systems, organizations can centralize operations while keeping the tools they already rely on. Advanced search and AI capabilities ensure that answers are fast, accurate, and permission-aware. Enterprise-grade security certifications like HITRUST, SOC 2 Type II, and ISO 27001 keep data safe, while a mobile-first design ensures frontline workers stay informed and engaged. Adoption rates regularly exceed 90%, and companies see measurable improvements in productivity, retention, and culture. Whether connecting a few hundred staff or a global workforce of hundreds of thousands, MangoApps helps bridge the digital divide, cut down app sprawl, and give every employee a clear, consistent experience—driving better outcomes for the business and its people.

Our award-winning Barcode Inventory System and Asset Tracking Solution is designed for both cloud and on-premise use. No matter if you're part of a large enterprise or a small business, our Inventory System can be tailored to meet your specific requirements. Discover why countless organizations rely on our top-tier software for managing their essential inventory and assets. Our solution stands out as one of the most effective Inventory Systems available, enabling organizations to eliminate frequent data entry mistakes, reduce expenses, and boost overall productivity. With our exceptional system, you will never misplace an item again; you can view an asset's location, maintenance status, and other critical details with ease. Additionally, our platform is engineered to support organizations of all sizes in tracking both inventory and assets simultaneously. Users can seamlessly switch between the two systems using a single login, simplifying the management process and enhancing operational efficiency. Experience the difference that our innovative solution can make for your organization today.

Veeqo gives ecommerce merchants a powerful, unified platform for shipping, inventory, and profitability—while remaining 100% free to use. With pre-negotiated rates from UPS, USPS, FedEx, and DHL, sellers instantly unlock the lowest shipping prices available and earn up to 5% back in Veeqo Credits. Its Amazon-grade warehouse tools streamline picking and packing with barcode scanning and guided workflows proven across millions of shipments. Real-time order syncing keeps every connected store updated automatically, preventing overselling and maintaining accurate stock levels across all platforms. The built-in Profit Analyzer unifies sales, fees, COGS, and ad spend into a single dashboard to help sellers understand true margins and optimize their business. Veeqo also enhances seller protection by leveraging Amazon’s A-to-Z claim coverage and reimbursing more eligible claims than standard shipping setups. Whether you ship 50 or 50,000 orders per month, Veeqo removes complexity while improving speed, accuracy, and cost efficiency. It’s the fulfillment engine built to scale with your business, without the subscription fees.

Axonius gives IT and security teams the confidence to control complexity by providing a system of record for all digital infrastructure. With a comprehensive understanding of all assets including devices, identities, software, SaaS applications, vulnerabilities, security controls, and the context between them, customers are able to mitigate threats, navigate risk, decrease incident response time, automate action, and inform business-level strategy — all while eliminating manual, repetitive tasks.

Chatbots can be created and managed to automate customer service, marketing, and CX across digital channels such as SMS, Messenger and WhatsApp, Web Widget and Telegram. Twilio integration also allows you to create call deflection IVR chatbots. With our Channel-Specific Design you can create a single bot that will work on all channels. This will allow your company to be accessible 24/7 from anywhere in the world using over 100+ languages. This is ideal for small businesses and global enterprises. You can find them in many industries, including Retail & Ecommerce, HR & Recruitment and Agencies, Hotels & Hospitalities as well as Restaurants, Financial Services, Travel & Airlines and Logistics, Software & Technology, Property Management, among others. Get started quickly for free by looking through our extensive documentation, YouTube tutorials and blogs. You can also contact us at sales@flow.ai with any questions.

Leverage Airim's AI-driven Personalization Engine to automatically present ideal content to users by analyzing their in-app or on-site actions, preferred languages, demographic information, or the acquisition channels, such as the specific ad campaigns that directed them. You can easily add custom attributes through APIs or import customer tags directly from your chosen CRM or marketing automation tools without hassle. Enhance your knowledge base with powerful hyper-personalization features that can be integrated anywhere on your website or application. Our AI system operates continuously to provide highly tailored content for your visitors, ensuring an exceptional customer experience. Gain insights into what resonates with your audience as our AI monitors trending keywords and content engagement trends, offering automated recommendations to optimize your knowledge base. You can filter your entire dataset by your preferred criteria and witness real-time fluctuations in user engagement, allowing for strategic decision-making and enhanced performance. Discover how fine-tuning your personalization efforts can lead to significantly improved user satisfaction and loyalty.