HelpShelf Description

HelpShelf connects all the support tools and resources that you already use and combines them into a single widget. There is less clutter in your navigation bar, and your customers can rely on one destination. It's all about providing the right content at the right moment to reduce support requests. HelpShelf will connect to the resources used by your company and handle the rest. There are likely to be many pages in your SaaS or web application. HelpShelf analyzes what people are looking for and consuming on each page, and then makes content suggestions to optimize your future users.

Pricing

Pricing Starts At:
$25 per month

Integrations

View Integrations

Reviews - 1 Verified Review

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
HelpShelf
Headquarters:
United Kingdom
Website:
helpshelf.co

Media

HelpShelf Screenshot 1
HelpShelf Screenshot 1
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Product Details

Platforms
SaaS
Type of Training
Documentation
Webinars
Customer Support
Phone Support
Online

HelpShelf Features and Options

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

HelpShelf User Reviews

Write a Review
  • Name: Chet N.
    Job Title: CEO
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Cool software for a help center.

    Date: Apr 21 2020

    Summary: Overall it's very good and reliable to use on any website if you want to showcase all the ways to provide support to users.

    Positive: Such a good way to implement multiple methods for support chats. Really cool idea and super simple to set up.

    Negative: I wish there was more integration options available for live chat.

    Read More...