Best Customer Service Software for Small Business - Page 4

Splashtop Remote Support is a secure remote support and remote access platform built for IT professionals, help desks, managed service providers, and businesses that need fast and reliable device support across multiple operating systems. The platform enables technicians to remotely access and control Windows, Mac, Linux, iOS, and Android devices through attended and unattended support sessions using session codes or managed device access. Splashtop offers a wide range of remote support features including remote desktop control, in-session chat, voice communication, reboot and reconnect functionality, admin privilege elevation, background system tools, and multi-technician collaboration within the same support session. The platform also includes integrations with leading PSA ticketing and IT service management systems such as Zendesk, Jira, Freshservice, Freshdesk, Spiceworks, and Microsoft Teams to streamline support workflows and improve operational efficiency. Splashtop’s Autonomous Endpoint Management add-on allows organizations to automate patch management, monitor endpoint health, deploy software updates, track hardware and software inventory, and proactively manage vulnerabilities across connected devices. Security is a major focus of the platform, with features including end-to-end encryption, two-factor authentication, endpoint MFA, session audit logging, SOC 2 and SOC 3 certified infrastructure, and compliance with standards such as ISO/IEC 27001 and GDPR. The platform supports flexible licensing models for both remote workers needing access to work computers and IT teams managing large-scale support operations.

SuccessGuardian is an AI-powered Customer Success Platform (CSP) designed for growing SaaS businesses to scale their customer success efforts efficiently. Launched in 2023 and based in India, it offers an end-to-end solution tailored for Customer Success Managers (CSMs), success leaders, and revenue teams. The platform provides a unified 360° view of each customer by integrating data from multiple sources such as CRMs, support tools, and billing systems. This centralization enables teams to calculate dynamic health scores, track risks, and uncover upsell or renewal opportunities. SuccessGuardian also offers AI-driven survey tools for customer feedback and sentiment analysis, which help improve satisfaction and loyalty.

Veriam brings access and subscription management together in a single, secure platform designed to simplify operations, reduce admin time, and improve security. From onboarding to offboarding, Veriam makes it easy to manage access permissions and subscription plans for customers, partners, and employees—all in one place. With Veriam, access permissions and subscription updates happen in real-time. When subscriptions are renewed, upgraded, or changed, access is automatically updated too—so customers always have the right access, without delays. This real-time synchronization means fewer support tickets and a better customer experience. Users only need one login to access products, subscriptions, and data from any organization using Veriam. No more juggling multiple logins or passwords—just a smooth, familiar experience every time they log in. Veriam offers self-service. Customers can update their own subscriptions, manage access, and change profile details without support. This reduces the load on support teams and gives users more control. Built with security and compliance in mind, Veriam follows industry standards, giving you confidence that customer data is handled securely. Try us out today!

Trustify harnesses the power of genuine customer feedback while providing your business with cutting-edge marketing solutions. Nearly 70% of consumers make their purchase decisions based on reviews they encounter. By cultivating trust through authentic testimonials, you can engage with thousands of potential clients online. Additionally, customer reviews can lead to a direct sales increase of up to 30%, especially with a personalized and well-optimized review page. Our team enhances your profile to ensure it captures maximum attention. Each review reflects a significant customer interaction that contributes to your brand's credibility. Trustify simplifies the management of your feedback by automatically pulling in reviews from platforms such as Google, Facebook, Tripadvisor, and Booking.com, allowing you to showcase them all in one central location. This not only helps you present your reviews effectively to prospective clients but also streamlines your workflow for better organization. With features tailored to specific industries and numerous customization options, Trustify optimally engages your target audience. By consolidating your customer reviews, you can enhance your reputation and drive business growth.

PHPKB is a KNOWLEDGE MANAGEMENT SOFTWARE. IT enables organizations to locate, capture and share information SEAMLESSLY with customers, employees, and other stakeholders. PHPKB knowledge management software improves staff efficiency and customer satisfaction. It offers unique features such as LDAP support and open-source code. There are multiple admin levels. You can also create web-based content, manage documents, and version. This software makes it easy to publish, share, and collaborate on knowledge. PHPKB offers a world-class authoring experience that can be customized to suit the needs of small- to large-scale businesses. It is the fastest and most efficient way to share and manage knowledge base content. It can be used to share knowledge, manage white papers, user manuals and business processes, as well as publish and manage articles, whitepapers, whitepapers, user manuals, FAQs, APIs and other information.

Ondato offers identity verification, business onboarding, customer data platform, due diligence, and authentication solutions tailored to fit in your everyday workflow. Our tools fit the entire customer lifecycle management, starting from onboarding and ending with continuous user monitoring. It's a one-stop solution whether you're worried about compliance or are looking for a more user-friendly data management platform.

Effortless Help Desk Software! Deliver instant support to your customers with minimal effort. Set up a help desk and knowledge base in just minutes! Our platform eliminates the hassle of traditional help desk setups, offering a user-friendly and intuitive experience - no technical expertise required. Easily manage and update content to keep your customers informed. Organize FAQs, share vital documentation, define terms with a glossary, and provide guidance with videos. A centralized solution designed to streamline customer support!

Pulseway, a remote monitoring and management software (RMM) for IT departments and MSPs, allows you to have complete control over your entire IT environment. Pulseway is easy to use and quick-to-deploy. It ensures that IT issues are identified, monitored, and resolved as soon as possible. The platform provides complete visibility through the Pulseway dashboard, advanced automation, remote management, OS & third party patch management, network monitoring and IT automation, custom reports as well as complete command traceability, email notification, and many other features. We also offer add-ons to endpoint protection, business management (PSA), backup & disaster restoration software, and integration with top AV providers to give your IT stack the power it deserves. Pulseway is used by over 6,000 customers around the world every day to manage their IT infrastructure. Get a 14-day free trial.

Connect with your customers on WhatsApp, Facebook Messenger, and Telegram Live-chat service for a website where people respond 16 times faster. Re:plain is fast and functional live chat software that receives and sends your website messages directly to WhatsApp, Facebook Messenger, and Telegram. With all the features needed like template responses unlimited number of operators video calls, banners and integrations are at your service.

Offer website live chat support from the collaboration tools you already use: Microsoft Teams, Google Workspace, Slack, and Zoom. Build ChatGPT powered AI Chatbots in 1-Click and enable your chatbots when your agents are unavailable. Create WhatsApp, SMS, and Messenger chatbots with the ability to escalate to humans when it makes sense. No need to learn additional software to support customers. Engage potential customers when they need your help, close more deals, and increase online revenue.

Successifier is an innovative platform that leverages AI technology to enhance Customer Success Management (CSM), focusing on minimizing churn and fostering proactive growth within accounts. By integrating data from CRM systems, product engagement metrics, and support inquiries, Successifier offers a comprehensive, real-time overview of customer well-being. This platform enables Customer Success teams to transition from merely addressing issues to pursuing strategic development through: Automated Health Scoring: Harnessing AI to uncover potential churn threats and opportunities for growth. Proactive Playbooks: Initiating automated workflows for critical processes such as onboarding, renewals, and issue escalations. Outcome Tracking: Ensuring alignment between team efforts and customer return on investment to optimize Net Revenue Retention (NRR). Prioritized Daily Tasks: Providing AI-generated suggestions on which accounts require urgent focus. By effectively connecting customer insights with actionable strategies, Successifier empowers SaaS companies to efficiently expand their success initiatives without the need for additional personnel, thereby enhancing overall operational effectiveness. This unique approach not only promotes customer satisfaction but also drives revenue growth.

Venntive is a complete CRM and Business OS that eliminates silos and tech stacks. The platform is seamless and allows customers to manage their entire customer lifecycle starting at the first touch. It can also be used to track the customer's progress throughout the customer's lifecycle. Venntive has everything you need in a marketing automation platform, a sales stack and customer success/engagement. It also includes operations. Although integration with third-party apps is not required, Zapier is a CRM Connector and has an API. No-code customization eliminates the need for ongoing expense and time to update or customize your Venntive instance. Venntive is also extremely cost-effective right from the beginning, so a reduction in costs does not necessarily mean a reduction of staff. Venntive is a smart, efficient B2B SaaS solution that allows you to start, scale and manage your business right away.

IncognitoDesk allows organizations to offer services and keep their users anonymous. It is a great tool for community organizations and human resource teams working with sensitive communities, as well as higher education institutions to help them apply the Quebec law P-22.1. It does this by allowing agents (like social workers) to create channels to send messages via SMS, Email from their users.

AI Chatbot Support is a leader in customer service technology, offering a sophisticated fusion of autonomous AI and live chat solutions that redefine customer interactions. Our platform integrates with a wide range of communication channels, including websites, social media, and messaging apps, through an intelligent AI chatbot that continuously learns from your content and interactions. Support Dashboard AI Chatbot Support provides customer support across multiple channels. Our dashboard—accessible via web, desktop, and mobile devices—allows businesses to manage customer interactions from a single, centralized interface. To train your AI chatbot and deploy it across various channels, including your website, Facebook Messenger, Instagram, WhatsApp, Slack, Viber, Telegram, and WeChat. Try AI Chatbot Support today!

Our all-in-one AI review management software is designed to help businesses like yours grow by turning customer review & feedback into powerful trust-building tools online. With Reviewnicely, you’ll see: - 2–4x More Reviews: Simplify review collection with automated requests via WhatsApp, SMS, email, or QR codes. - Boosted Leads & Sales: Experience up to 20% more conversions with eye-catching review widgets that enhance credibility. - SEO Success: Display star ratings on Google search results to attract more visitors to your website. - Seamless Integration: Easily embed reviews from 20+ platforms like Google, Facebook, TripAdvisor, and more—no coding skills needed! Why Businesses Choose Reviewnicely? - Consolidate and manage reviews from one dashboard. - Showcase reviews using customizable widgets like Carousel, Feed, Video, Pop-up, or Badge. - AI Reply in one click - Protect your reputation by capturing private feedback before it goes public. - Boost visibility with fresh reviews that enhance your SEO and PPC efforts. Start for Free and upgrade if truly needed Join other businesses already growing their online reputation with Reviewnicely. Get started today

Breely is an innovative and adaptable online scheduling and business management solution tailored for service-oriented enterprises, enabling them to streamline appointment bookings, enhance client interactions, and optimize operational processes. This powerful tool empowers users to create personalized booking workflows, accept payments, and dispatch notifications via email and SMS, while also allowing for form customization, signature collection, resource management, and task automation, all within a single platform. Catering to diverse requirements ranging from straightforward appointment setups to complex arrangements for classes, workshops, and multi-resource bookings, Breely evolves alongside your business by incorporating features such as conditional booking logic, waitlisting, and branded booking pages. Additionally, it supports seamless calendar synchronization with platforms like Google, Office 365, and iCloud, alongside integrations with popular tools including Zoom and Google Meet. With comprehensive reporting capabilities, customizable client dashboards, custom fields, and options for HIPAA compliance, Breely also offers packages, coupons, and subscription management, ultimately helping to minimize administrative burdens while enhancing the overall client experience. Moreover, this platform stands out by constantly updating its features to meet the changing needs of its users, ensuring that businesses remain competitive in a fast-paced environment.

It is difficult to make data available and actionable when a manufacturing site has many processes. As operations grow, it is becoming more difficult to comply with safety, quality, and environmental regulations. Manufacturing is built on predictability and reliability. Manufacturing by nature is all in the execution of established processes. TenForce was built from the feedback of our clients to map the operational reality in a plant.

FittleBug, a real-time scheduling and booking tool for the services sector, is available in real time. FittleBug is a real-time scheduling tool for the services industry. It does not require blocks of time and allows for functional bookings down to the minute. There are many other unique features that FittleBug offers that are not available in other "scheduling tools". 4.8 out of 5 Stars

Simple Time Planner is an appointment software that makes it simple. Why Choose Simple Timer? Simple Time Planner is designed for professionals who are not tech-savvy. It ensures a hassle-free and smooth experience. Simple Time Planner is easy to use and doesn't require any complicated menus or setup. Mobile Friendly: Keep Your Business at Your Fingertips! Simple Time Planner is optimized for mobile devices and allows you to manage customer data and appointments easily. You only need a web-browser and an internet connection in order to access your important information anywhere, anytime. Say goodbye to missed appointments and scheduling mishaps. Simple Time Planner allows you to easily schedule, reschedule and track all of your appointments on a single platform. Eliminate manual record keeping and paperwork to boost your efficiency.

AIChatbot is a conversational chatbot built with AI for customer service. AIChatbot allows you to create your own GPT chatbot that is trained using your data. You can upload your website URL, PDF file, or sitemap. The AIChatbot is able to respond in multiple languages, and you can embed the chatbot widget on your website. The best part? AIChatbot can handle up to 75% common customer questions. This allows your real agents to focus on solving complex tickets. You can automate email support responses up to 10x faster. AIChatbot can answer questions in less than 5 seconds, compared to the 2 minutes average response time for human agents. AIChatbot is able to tell your customers all about your products and services, capture leads, give you insights into the geolocation of your prospects and make recommendations. It is important to remember that it learns from your customer interactions and stays within the knowledge base.

HyperVerge Inc is a B2B SaaS company providing AI-based identity verification solutions to enterprises in Financial Services, Telecom, Gaming, E-commerce, Logistics, EdTech, and Crypto. Identity Verification Platform helps in onboarding customers seamlessly, fraud checks, face authentication, age verification, document verification, eKYC and other services. Clients onboard over 30 million customers every month using this product. With just an ID and a Selfie, verify the identity of your customer in seconds. Prevent fraud and ensure compliance with AML/KYC. With an accuracy of 99.5% (the highest among competitors) and 600+ million KYCs across 200+ countries since 2019, HyperVerge’s technology is built for scale. They work with SBI, LIC, Jio, Vodafone, Bajaj Finserv, L&T, Swiggy, WazirX, Coinswitch, Razorpay, ICICI Securities, SBI Cards, Grab, CIMB, FE Credit, Home Credit, and 100+ clients across 5+ geographies for their onboarding journeys.

Phone Numbers Worldwide + Chat with Customers + Team Communication in one Free App. You can have your own local number in any country or city worldwide. Visitors to your website will be more likely to trust you and increase their sales if they have a local number. It's possible to get it free of charge if you also use our chat function on your website. Otherwise, prices start at $1.79/month. Calls can be answered free of charge in our new apps, or forwarded to any location worldwide at the same cost as a local call. Globalization and entrepreneurship are key drivers to making the planet a better place. We hope to make a difference by empowering entrepreneurs in remote parts of the world with communication solutions that reduce distance and level the playing field. Around 160,000 of the 170 countries that signed up have become paying customers.

HubSpot is an AI-powered customer platform with all the software, integrations, and resources you need to connect your marketing, sales, and customer service. HubSpot's connected platform enables you to grow your business faster by focusing on what matters most: your customers. HubSpot CRM is more than just a tool. It's the lifeblood of your business. Our CRM is the ultimate solution to empower your team to create deeper customer relationships. It transforms how you interact with your clients. It offers a seamless integrated platform for sales and marketing, as well as customer service. HubSpot CRM gives you unparalleled insight into your customer interactions. It's all organized in a simple, intuitive dashboard that will increase the efficiency of your team. Our platform is designed to grow with your business, providing scalable solutions to adapt to changing business needs. HubSpot CRM also offers a robust, free version that is packed with essential features. This makes it the ideal choice for ambitious businesses. HubSpot CRM is the future of customer management. Every interaction with customers is an opportunity to grow. Get a demo to learn about our premium software, or get started with our full suite of free tool.

TSplus Remote Access is an ideal alternative to Citrix or Microsoft RDS for remote access, remote desktop connections and web application delivery. TSplus Remote Access: Remote desktop access Application delivery Secure connection from any device or browser Customizable web portal No Terminal Service CALs are required TSplus Remote access is a reliable and scalable method to web-enable any Windows Applications. TSplus's HTML5 built-in gives users seamless, intuitive access to Windows-based desktops and applications from any browser on any device. This includes PCs, Macs and Smartphones as well as Tablets. Remote Access offers a variety of connection clients and configurations. This allows you to create a secure remote environment that suits your needs and can grow with you business. Get a free 15-day trial of any TSplus product!

SalesCaptain is a customer experience management (CXM) platform enhanced by AI, aimed at assisting local businesses in attracting, engaging, and enhancing their customer relationships through a cohesive communication and marketing hub. It integrates various messaging channels, including texts, phone calls, social media, web chat, and payment processing, into a single, easy-to-use dashboard, supported by AI-driven communication and follow-up processes. The platform boasts features such as automated review collection, smart filtering and posting of positive feedback, business listing optimization, and personalized marketing campaigns through text and email. Additionally, it includes a multi-channel web chat system powered by Buk AI, as well as built-in telephony solutions that offer AI call reception, whisper coaching, transcription, and call tracking capabilities. Furthermore, SalesCaptain provides a customer management tool to streamline customer data and interactions, along with tools for referrals, collecting feedback, gaining competitive insights, and SmartPages designed to enhance SEO visibility, ultimately empowering businesses to improve their overall customer engagement strategy.