Best Customer Service Software of 2024

Botup by 500apps, the best chatbot software, helps you build chatbots for your company on Facebook, Slack and WhatsApp. Seamless engagement allows you to build lasting relationships with users all over the world through meaningful interactions. Botup provides a personal conversational experience for your users, which increases the likelihood of them being converted. To generate qualified leads, you can also create intelligent chatbots that respond to visitor queries instantly. Access to over 30 apps for just $14.99 per user

Reviewzi is the easiest and most cost-effective way to grow your company. Our unique "Review Collection Funnel", which captures your most valuable asset, your customer lists, provides better reviews and more of them. Our loyalty technology tracks who your top customers are and helps you drive repeat business with trackable coupons. Our "Gamification Technology" is the most exciting feature. It allows you, as a business owner, to see exactly who is buying into your business' growth. Reviewzi will provide you with outbound SMS, email and other systems to maximize your customer's wallet. All of this is possible with our done for you services.

SimplyMeet.me admin app allows you to keep a quick overview of all your past and upcoming bookings in your phone at all times. Notifications will be sent to your mobile phone whenever new meetings are booked, cancelled, changed or changed. The app allows you to quickly create new meeting types and receive links to share with clients or coworkers. You can let invitees choose from the available meeting times. There is nothing you need to do. Send your booking link to the person and they will choose a time that suits them. Automatically detects time zones when clients schedule meetings. Allow more people to book and attend meetings simultaneously. Connect an inverse calendar to create your availability.

Verify 365 provides advanced client onboarding for law firms, estate agencies, accountants, and IFAs. Verify 365 allows you to be confident that your clients have been thoroughly vetted. This will save you time and reduce the risk of fraud. Verify 365 provides biometric verification to ensure that your clients are indeed who they claim to be. Verify 365 performs thorough ID checks including government-issued IDs and address verification. Our AML checks ensure your clients aren't on any financial crime watchlists. We also check the source of funds to make sure that your clients' money is legitimate. Verify 365 includes epayment and esignature capabilities to make the onboarding process quick and easy. Verify 365 supports more than 10,000 government-issued identification cards from over 200 different countries. Verify 365's global reach allows you verify clients from around the globe.

OrecX's audio recording platform was built on the principles openness, transparency and collaboration. It creates strategic, economic, and technical benefits for its users. There are millions of end points around the globe. Oreka TR (total recording) is our flagship software. It includes all the features you need to record calls, at a fraction of the cost of other call recorder solutions. This includes screen recording, multi-tenancy recording, multisite recording, audit trail and retention management. Auto tagging allows you to select certain red-flag phrases, such as "can I order" or "not satisfied", to have the recording system track them automatically.

REVE Chat is a chat widget and online live chat software that can be installed on business websites. It is ideal for small and mid-sized businesses in different industries. Voice calls, live chats, visitor queuing and analytics are some of the key features of REVE Chat. REVE Chat's proactive chat feature allows users to set messages that will appear based on predetermined visitor actions. REVE Chat's chat window can be customized to match the company's branding.

WorkRamp is a modern platform that allows companies to onboard, train and track their employees. WorkRamp allows companies the flexibility to create custom training tailored to each department and team through self-guided activities and personalized testing. WorkRamp is perfect for companies with 50-500 employees that want to reinvent employee training. To join the ranks of Square and Intercom, click on the link above for a free trial.

Customers are happier and services are cheaper. iTop is flexible enough to meet the needs of digital companies (hosting provider, service provider, software publisher) and allows them to manage multiple customers, contracts, and commitments. iTop is the core element of a solution that covers all customer environments and protects the confidentiality required for each company. iTop was developed by outsourcing professionals to handle the complexity of shared infrastructures. Using iTop, you can analyze the impact of any incident or change on the various services, contracts, or customers you must honor. iTop is central to the operations of the service centers. iTop is a shared repository that allows you to offer customized offers for each client. iTop allows you to synchronize multiple instances in a control center logic.

Manavate, a cloud-based management system, makes it infinitely simpler to manage your business. You can say goodbye to wasted time on emails and phone calls that often lead to chaos and a loss of efficiency. Register for a free trial to enjoy all that Manavate offers.

Bird (formerly MessageBird), the next-generation CRM, is a powerful tool for marketing, sales, and payments. It powers over 5 trillion messages per year across Email, WhatsApp, and SMS. Bird helps leading brands grow more cost-efficiently through personalized interactions via Email, SMS, or WhatsApp. Bird's APIs and applications are used by the most innovative companies in the world to build communication solutions. Start today and communicate with your customers on any channel, for any purpose, anywhere in the globe. Marketing messages, push notification, order updates, shipping alerts, and more. Operational bottlenecks limiting your growth? Automated conversations and workflows can be used to collect critical information, reduce manual tasks, implement Self-Service flows, and route chats directly to the right agent. Our auto-scaling, reliable APIs are available with comprehensive documentation, complete API references, and intuitive SDKs.

AzureDesk is a low-cost, enterprise-class system that offers all the essential features for all businesses. AzureDesk's robust Ticket Management System provides end-to-end solutions to customers' problems. AzureDesk can support unlimited email addresses. All emails sent to these email addresses will be converted into tickets and displayed in ticket management. Support Center is available to answer customers' questions in your absence, providing Customer Service Support 24/7. Integrate AzureDesk to multiple apps such as Slack, JIRA, and more. Get detailed reports on customer interactions and Agent/Team performance. In private notes, mention your team members using the Twitter handle and invite them to work together to solve the tickets. Azuredesk allows us to manage support tickets according to ISO270001 standards.

Rendezvous is a way to schedule appointments using a traditional day planner or week planner. There are many calendar apps available for iPad and iPhone. All of them can be used to create appointment books. However, because they offer far more features than are necessary to maintain a simple appointment book they can become overwhelming. Rendezvous is a booking system. It's simple to learn. This site will help you make the transition to Rendezvous as smooth as possible.

Connect and engage with your audience easily using intelligently-designed chat tools such as polls, queued message, video calls, and Q&A sessions. Only for members. Only members can view and participate in the group chat conversation. This is best used in private group chat discussions. RumbleTalk was established in December 2012 to bring the chat room into 21st century. It was created after a futile search for a mobile friendly chat service. As communities around the globe discover the power of group chat, the company continues to grow. Team RumbleTalk now includes employees who work remotely from India, Tel Aviv and Russia. A public chat with a designated administrator to moderate and perform special functions, such as screening chat messages. Use the Moderated Chat to approve group messages before they go live.

Our online booking system allows customers to book and change appointments from their computer. It's easier than ever to manage your appointments. Drag and drop calendars make it easy to add, edit, or change times or assign tasks. You can also view the entire schedule in one place. You can quickly add or modify services and enter the schedules of your employees. The online booking system is updated in real-time so you always know who's available and when customers are due. It can be used on any platform, tablet, computer, or mobile device. We are web-based so you don't need to download any software or install an app. Smart Scheduling will ensure that you never miss a booking. You can provide more personalized service by keeping track of all your clients' details, including their preferences, past appointments, and contact information.

Repsly's retail execution platform enables CPG field teams improve field sales performance, promotion compliance, and merchandising execution by connecting them to the data and tools that they need to work smarter in their accounts. Repsly's configurable platform provides field teams with solutions for ordering, scheduling, data collection, time tracking, mileage tracking, sales performance reporting, as well as data collection. Our unique approach to data is what makes us stand out. The Repsly platform aggregates data on shelf-level execution and team activity to help field teams make better decisions that maximize their impact. Repsly's over a decade-long experience in helping CPG teams execute in the field has resulted in more than 5,000,000 in-store activities each month in 80 countries.

Smartz Solutions is a disruptor that is reshaping contact center landscape. The traditional legacy systems have been holding businesses hostage too long with their complex infrastructures and high fees. Contact centers are tired from being burdened with disjointed, expensive systems that have a negative impact on customer and employee experience. Our AI-powered 360° experience platform is redefining contact centre experiences. We've been there. We paid for legacy systems. We had 15 systems running simultaneously (at snail's speed) to be able run our call center. We understand the frustration of not being able (sometimes even) to find data to help customers. We know how frustrating it is to have employee data scattered across multiple systems, never allowing a clear picture of the business. You don't have run your call center by losing money, opportunities, and patience. With a comprehensive tech stack you can finally have your entire customer base.

VNC®, Connect is screen-sharing software that allows you to connect to any remote computer around the world, view its screen in real time, and take control of the system as if you were sitting right in front.

Customers can be turned into marketing machines. Get more 5-star reviews, be found in local searches, get more customers, and engage customers. Transform your emails and texts into reliable reviews. Improve customer service by learning how customers feel. New reviews can lead to higher search rankings and more customers coming to your door. Customers will become raving fans. Chat with them, solicit feedback and get reviews in one place. Swell is the top platform for local business growth.

It's difficult to be productive when you spend half of your time reading emails and half flipping between platforms to inform your team. A single app is what you need to move faster and keep everyone on the same page. Loop Email is a collaboration hub that connects your team. You can chat, share files, and manage shared mailboxes easily. It brings together messages, emails, and files all in one app. Loop Email allows teams to connect, collaborate, and communicate in one place. Available for Mac, Windows and iOS.

You can get great reviews, be the first choice, and win more clients all in one place. Reviews are 2020's best referrals. Review sites with hundreds of positive reviews are the best way for prospects to trust you. Get them. Customers can easily send you a text message from their website or any other web page to increase their chances of obtaining leads. Customers will be more satisfied if you answer their questions, schedule appointments, send product photos, and stay in touch. You can request payments via text message. The conversation begins with a web chat, and ends with a payment. 1. Your amazing reviews will help you get found. 2. It's easy to contact us via Webchat 3. Ensure that you have a conversation with your customer throughout the sale. 4. Great reviews from new customers 5. 5.

ProofBoss will help you increase conversions and sales in just minutes! Showing your visitors what's happening on your website will create an authentic sense of urgency and build trust. Easy Integration and Setup on any website. Your website can be a place where buyers are motivated to take action. Your visitors should understand that they are not the only ones at this party. It can be difficult to determine how hot a website is. ProofBoss makes your customers' online experience more interesting and engaging with ProofBoss. ProofBoss dramatically increases conversions by highlighting recent orders, product reviews, as well as other client behaviors, on your website. ProofBoss is easy to install and will automatically detect new signups.

Reviewshake makes it easy for you to generate reviews and then market, analyze, and manage them all from one place. Your customer can leave a review by simply going to the exact place where they can do so. This is important as the more reviews they leave, the easier it will be for them. This is a link you can share with customers or on social media to generate reviews. Customers simply choose a site that they want reviews on based on their location. You can send an email or SMS asking your customers for feedback. All reviews can be managed from one place. You will receive real-time notifications about reviews so that you don't miss a review. With response templates, you can manage all your review responses from one location. Embed widgets to show off your reviews and create the ultimate social proof.

A single, all-inclusive cloud platform that is ITIL-aligned will empower your IT team. Transform old ways of working into modern, intuitive workflows that empower employees and customers to provide excellent service. Standardize your processes and get valuable analytics to align IT with business needs. You can centralize your workflows and create one space for your ITSM software. HaloITSM combines ITIL best-practices and a flexible approach to ensure that you can improve service management while maintaining a great user experience. HaloITSM is trusted by customers in many sectors worldwide. Check out our case studies to see how they transformed their daily processes.

Judge.me powers product reviews for your ecommerce shop. Judge.me will automatically ask past and current customers to review your store. All modern marketing channels are available to generate reviews: email, push, SMS, push, and web. With the Judge.me review widget and reviews carousel, you can display your reviews on any page of your website. Your reviews can be shared to Facebook using your custom reviews tab. You can share individual reviews on all major social networks: Facebook, Twitter and Pinterest, as well as Tumblr. Our easy-to-use post editor allows you to add review images or review content. You can share directly from our reviews dashboard, or you can set up automation rules. You can relax while we add rich snippets automatically to your review content so that your reviews bring in organic search traffic. You can use reviews in all aspects of your marketing strategy, including Google Shopping, Klavyio email marketing and PushOwl Notifications, Shoelace Facebook Ads, and Klavyio email marketing.

Review collection isn't rocket science. Our job is to help you collect video, photos, and text reviews from customers. These reviews are then displayed on Your Site, Google, and on your Social Media platforms. Most of our clients experience a significant increase in conversions by displaying genuine reviews within a matter of weeks. We launched four new features last year, including SMS collection, video reviews and social proof & influencer. All of these features were free for our clients. Your customers will be able to leave feedback easily with a fully customized and branded email collection. You can offer multiple ways for customers to leave reviews via SMS, Facebook, Live chat, and In-store review collection. Effective, engaging, and well-designed emails result in higher conversion rates. You have the option to brand your customer emails using our WYSIWYG editor or by going into the code to customize it.