Swell Description
Customers can be turned into marketing machines. Get more 5-star reviews, be found in local searches, get more customers, and engage customers. Transform your emails and texts into reliable reviews. Improve customer service by learning how customers feel. New reviews can lead to higher search rankings and more customers coming to your door. Customers will become raving fans. Chat with them, solicit feedback and get reviews in one place. Swell is the top platform for local business growth.
Swell Alternatives
ReviewInc
ReviewInc is a leader in Business Reputation Management Services. ReviewInc's growing client base includes major international chains, brand-auto dealers, dental, medical and travel, leisure, property managers, retail stores, restaurants legal services, country club owners, and many more. ReviewInc is dedicated to educating business owners about the importance of customer reviews, and managing your online reputation.
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Rannko
Rannko is a simple and powerful Review & Reputation Software that focuses on customer experience. It allows you to take control of customer reviews, online presence, listings, and overall reputation wherever it matters most.
Our Mission
We understand the complex nature of online reviews and how they impact businesses. This allows us to help you build your business through a simple but effective set of reputation and review features. You will be able to reach new customers while building the reputation that you rightly deserve.
Why do businesses need to have more reviews?
Businesses with more reviews rank higher in search. Businesses with a high average rating of 4.5 stars or higher rank even higher. Google and other websites track your online reputation by monitoring your customer engagements. This includes your response rate, or whether you answered a question via google my business. Rannko can help you to boost your reputation!
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Userlike
Userlike is the leading software for customer messaging and support automation in Germany. The heart of this solution is the Message Center - a central inbox for all messaging channels such as website chat, WhatsApp, Facebook Messenger and more. From here, all messages can be processed with professional features such as message templates, live translations and file sharing.
Userlike has a powerful website messenger that companies can integrate into their website. The live chat tool lets your customers choose to either have a conversation at that moment or continue it at a later time - just like their favorite messaging apps.
For complex inquiries or product demos, the software gives agents the ability to switch from a chat to a browser-based video call with one click, which also allows for screen sharing. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen the customer relationship.
Self learning chatbots with GTP-4 integration, smart FAQ pages and dynamic contact forms can be integrated via Userlikes AI Automation Hub to automate your customer support.
The software is developed and hosted in Germany, making Userlike a GDPR-compliant customer communication solution
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Broadly
Manage and build a strong online reputation that helps you stand out from the competition as an industry leader in your area.
Broadly helps local businesses attract and consolidate leads from multiple lead sources including Google, Facebook, Instagram, web chat, and website contact forms. Plus, connect with and serve customers and automatically request reviews on Google, Facebook and other popular review sites - all from one easy-to-use app.
Consistently provide the 5-star experience your ideal customers expect with a responsive website, automated web chat that captures up to 2x more leads, streamlined text and email communication, appointment reminders, mobile invoicing, flexible customer financing options and so much more.
Our app is accessible from any device, anywhere, and integrates with the tools you already use. You'll enjoy personal onboarding and dedicated, ongoing customer support.
Broadly makes it easy for customers to find you, work with you, and rave about you.
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Pricing
Pricing Information:
No Start Up Fees.
Free Trial:
Yes
Integrations
Company Details
Company:
Swell CX
Year Founded:
2016
Headquarters:
United States
Website:
www.swellcx.com
Media
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Product Details
Platforms
SaaS
Type of Training
Documentation
Live Online
Webinars
In Person
Customer Support
Phone Support
Online
Swell Features and Options
Customer Experience Software
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Review Management Software
Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label
Reputation Management Software
Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label
Customer Satisfaction Software
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Swell Lists
Swell User Reviews
Write a Review-
Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Great tool for communication and gathering reviews! Date: Aug 06 2020
Summary: Swell has been amazing for our business. We've streamlined our process of collecting reviews and feedback, and and improved the way that we communicate with our customers and website visitors.
Positive: I love the dashboard and mobile app. The product is super easy to use, and very effective. It was easy to setup and integration with out CRM, and the support team has been great to work with.
Negative: Nothing to not like about Swell. Every business should use a tool like Swell.
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