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Description
Web+Center offers a comprehensive suite of open-source, web-oriented help desk solutions that can be deployed on-premises or in the cloud, ensuring compatibility with all browser-enabled devices such as PCs, Macs, smartphones, and tablets. Organizations are empowered to tailor the 100% accessible source code to fit their specific operational requirements, catering to functions like IT assistance, customer service, asset management, and facility oversight. This software is particularly favored by community colleges, hospitals, small enterprises, non-profit organizations, and government entities due to its extensive features and user-friendly interface. Notably, a complete version of the suite is available for free for up to two technicians, with no expiration or restrictions on the number of customers or cases. Additionally, Web+Center recently introduced a mobile web application that enables customers to create and update support tickets, access self-help functions like browsing FAQ articles, and conduct keyword searches within the knowledge base, thereby enhancing user engagement and satisfaction. The combination of these features makes Web+Center a versatile choice for any organization seeking efficient help desk solutions.
Description
Ydea offers a comprehensive cloud solution designed for both technical and commercial oversight of customer relationships. This CUSTOMER SUITE enhances the value derived from customer interactions. With the Customer Portal, users can independently submit support tickets and monitor the status of their requests. Streamline all aspects of technical support, contract oversight, and asset management in one centralized platform, ensuring efficiency and clarity throughout the process. This not only simplifies operations but also improves customer satisfaction by providing transparency and ease of access.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Internet Software Sciences
Founded
1997
Country
United States
Website
www.inet-sciences.com
Vendor Details
Company Name
YDEA
Founded
2020
Country
Italy
Website
www.ydea.cloud
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management