Web+Center Description
Web+Center is an open-source, web-based helpdesk application that runs onsite or in the Cloud. It supports all browser-based devices including tablets, smart phones, PCs, Macs, smart phone and tablets. Organizations have access to the entire source code and can create the perfect solution for their business needs. This includes applications such as IT help desk, customer service, asset tracking, facilities management, and customer support. Web+Center's rich features and easy use are a huge hit with small businesses, government agencies, community colleges, hospitals, and small businesses. The full suite is available for free for up 2 techs. It does not time out and is not limited by the number or cases. Customers can create, update, and delete support tickets from their mobile devices. They can also perform other customer self-help functions, such as reviewing FAQ articles and performing keyword knowledge base searches.
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- Manage multiple data channels with one interface
Roles-based access to tickets
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- API's for integration with third party software.
We offer unparalleled support and market-leading service. Don't waste your time looking through thousands of documents online. Give us a call.
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Pricing
Free Version:
Yes
Free Trial:
Yes
Integrations
No Integrations at this time
Company Details
Company:
Internet Software Sciences
Year Founded:
1997
Headquarters:
United States
Website:
www.inet-sciences.com
Media
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Product Details
Platforms
SaaS
Windows
Type of Training
Documentation
Live Online
Webinars
Customer Support
Phone Support
Online
Web+Center Features and Options
Help Desk Software
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
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