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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Vantage Point, Pipkins' top enterprise workforce management product (EWM), features comprehensive scheduling, forecasting and planning functionality for enterprise-wide, multi-site, contact centre workforce management (WFM), and performance management. Pipkins understands that every contact is important to us. Vantage Point handles all contact that comes into organizations. This includes calls, chats, text messages, e-mails, and back office work items. Pipkins uses our state-of the-art algorithms, which were developed by Dr. James Pipkins. Vantage Point is the most accurate forecasting software on the market. This allows companies to solve complex operational problems in today's multi-faceted, multi-channel workforce management environment. Vantage Point provides organizations with a proven WFM solution that can automate processes and reduce costs.

Description

It's time to break down the barriers between HR, Benefits, and Payroll for a more integrated and contemporary workflow! With VantagePoint's expert guidance and advanced platforms, you can achieve this seamless transformation. For over two decades, VantagePoint Benefit Administrators has been dedicated to assisting employers in creating exceptional programs that streamline payroll, benefits, and HR into a unified, compliant, and cost-effective solution. This long-term strategic approach addresses the growing challenges of managing employee-related expenses and complexities. By partnering with VantagePoint, you can reclaim valuable time previously lost to HR documentation, payroll tasks, and benefits management, allowing you to concentrate on strategic initiatives, foster company culture, and pursue other goals. Our team of experienced professionals offers comprehensive advice, implementation support, and ongoing assistance to numerous mid and large-sized employers across the private, union, and government sectors. VantagePoint equips leadership with essential tools and resources while ensuring employees have access to the information they seek, ultimately fostering a more productive workplace environment. Embrace the future of employee management today with VantagePoint's innovative solutions.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

8x8 Contact Center Yes 
ADP Workforce Now Yes 
Amazon API Gateway Yes 
Aspect Yes 
Avaya Experience Platform Yes 
Cisco CX Cloud Yes 
Five9 Yes 
Kaleris Yes 
Paylocity Yes 
RingCentral RingCX Yes 
Salesforce Yes 
Zendesk Yes 

Integrations

8x8 Contact Center No 
ADP Workforce Now No 
Amazon API Gateway No 
Aspect No 
Avaya Experience Platform No 
Cisco CX Cloud No 
Five9 No 
Kaleris No 
Paylocity No 
RingCentral RingCX No 
Salesforce No 
Zendesk No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Pipkins

Founded

1983

Country

United States

Website

www.pipkins.com

Vendor Details

Company Name

VantagePoint Benefit Administrators

Founded

1994

Country

United States

Website

vantagepointbenefit.com

Product Features

Employee Scheduling

Appointment Management No 
Automated Scheduling Yes 
Calendar Management No 
Employee Database No 
Group Scheduling Yes 
Messaging No 
Mobile Access No 
Payroll Management No 
Reporting/Analytics Yes 
Resource Management No 
Schedule Distribution Yes 
Scheduling Yes 
Shift Scheduling Yes 
Shift Swapping Yes 
Time Clock Yes 
Time Tracking Yes 
Vacation / Leave Tracking Yes 

Workforce Management

Budgeting & Forecasting Yes 
Contractor Management No 
Employee Lifecycle Management Yes 
Labor Projection No 
Performance Appraisal Yes 
Recruiting Management Yes 
Scheduling Yes 
Skills Tracking Yes 
Time & Attendance Yes 
Variable Workforce Yes 

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management Yes 
Quality Management No 
Real-time Guidance Yes 
Reporting Yes 
Speech Analytics No 
Surveying No 
Workforce Management Yes 
eLearning No 

Product Features

Benefits Administration

COBRA Administration No 
Claims Management No 
Deduction Management No 
Disability Insurance Administration No 
Employee Benefits Administration No 
FMLA Administration No 
FSA Administration No 
Flexible Spending Accounts No 
For Brokers No 
For Employers No 
HIPAA Compliant No 
Health Insurance Administration No 
Life Insurance Administration No 
Online Benefits Enrollment No 
Premium Billing No 
Provider Management No 
Retiree Administration No 
Retirement Plan Management No 

HR Compliance

Alerts / Notifications No 
Certifications Management No 
Communication Tools No 
Customizable HR Documents No 
Document Management No 
Records Management No 
Regulations Monitoring No 
Reporting / Analytics No 
Roles / Permissions No 
Version Control No 
Workflow Management No 

Sexual Harassment Training

Completion Certificates No 
Customizable Branding No 
Federal / State Regulation Compliance No 
Industry-Specific Courses No 
Interactive Quizzes No 
Multiple Locations / Departments No 
Online / Self-Paced No 
Progress Tracking No 
Real-Life Scenarios No 
Role-Specific Versions No 
Text / Email Reminders No 

Alternatives

Alternatives