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Description
Introducing Userback, the leading user research platform tailored for small teams dedicated to gaining deep insights into user behaviors and enhancing product development.
Userback provides the tools to capture feedback in a visually enriched format, along with metadata, to offer a profound understanding of user sentiment and actions through in-app surveys such as NPS, CES, and CSAT metrics. With Userback, you can enrich feedback context by diving into detailed session replays.
Effortlessly segment users and monitor their interactions right from the point of login. With the ability to target specific user segments for personalized surveys, you can gain a comprehensive overview of user experiences from initial trial to potential churn. Elevate your brand image through customized feature portals, public roadmaps, and a centralized feedback hub that not only streamlines processes but also significantly boosts closure rates.
Worried about coding? No problem at all! Start your journey promptly with a user-friendly browser extension, designed for internal quality assurance and meticulous bug tracking.
Description
ZipBoard is a visual review tool and bug tracking tool that allows teams to communicate visually. Visual annotation, feedback, bug tracking and Kanban/Spreadsheet are just a few of the features that zipBoard offers to help teams do their best work.
Integrations with Slack and Jira, Microsoft Teams, TestMu AI allow agile teams to seamlessly add zipBoard into their workflows.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Jira
Yes
Microsoft Teams
Yes
Slack
Yes
Wrike
Yes
Asana
Yes
Azure DevOps Server
Yes
Basecamp
Yes
ChatGPT
Yes
Claude
Yes
ClickUp
Yes
Integrations
Jira
Yes
Microsoft Teams
Yes
Slack
Yes
Wrike
Yes
Asana
No
Azure DevOps Server
No
Basecamp
No
ChatGPT
No
Claude
No
ClickUp
No
Pricing Details
$29 per month
Team: $29/month. For growing teams managing feedback more effectively.
Business: $79/month. For scaling teams needing more advanced tools.
Business Plus: $159/month. For enterprise teams requiring extra control and support.
Business: $79/month. For scaling teams needing more advanced tools.
Business Plus: $159/month. For enterprise teams requiring extra control and support.
Free Trial
No
Free Version
Yes
Pricing Details
$49/month
Starter: $49/month - Start free trial, 5 Review Files, Unlimited projects and collaborators
Team: $89/month - Start free trial, 20 Review Files, Video recording to capture issues, Integrations, Unlimited projects and collaborators
Business: $129/month - Start free trial, 50 Review Files, Video recording to capture issues, Integrations, Unlimited projects and collaborators
Enterprise: Custom. Let’s talk!
Team: $89/month - Start free trial, 20 Review Files, Video recording to capture issues, Integrations, Unlimited projects and collaborators
Business: $129/month - Start free trial, 50 Review Files, Video recording to capture issues, Integrations, Unlimited projects and collaborators
Enterprise: Custom. Let’s talk!
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Userback
Founded
2016
Country
Australia
Website
www.userback.io
Vendor Details
Company Name
zipBoard Tech.
Founded
2015
Country
Canada
Website
zipboard.co
Product Features
Bug Tracking
Backlog Management
Yes
Filtering
Yes
Issue Tracking
Yes
Release Management
No
Task Management
Yes
Ticket Management
Yes
Workflow Management
Yes
Complaint Management
Case Management
No
Complaint Classification
Yes
Corrective Actions (CAPA)
No
Customer Complaint Tracking
Yes
Feedback Management
Yes
Forms Management
No
Issue Tracking
Yes
Quality Assurance Management
Yes
Routing
Yes
Self Service Portal
No
Social Media Monitoring
No
Survey Management
Yes
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
No
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
Customer Feedback
Alerts / Notifications
Yes
Behavior Analytics
Yes
Bug Reports
Yes
Community Feedback Tools
Yes
Live Chat
No
Negative Feedback Management
Yes
Net Promoter Score (NPS)
Yes
Screenshot / Screen Capture
Yes
Surveys
Yes
User Testing Tools
Yes
Video Feedback
Yes
Visual Feedback Tools
Yes
Voice of the Customer (VoC)
Yes
Website Feedback
Yes
Customer Success
Account Alerts
No
Account Management
No
Communication Management
Yes
Customer Engagement
Yes
Customer Lifecycle Management
No
Health Score
No
Onboarding
No
Revenue Management
No
Usage Tracking / Analytics
Yes
Win / Loss Analysis
No
Digital Experience Platforms (DXP)
Alerts / Notifications
Yes
Auto-Tagging
Yes
Blogs
No
Calendar
No
Content Modeling
No
Digital Asset Management
No
File Sharing
No
Form Builder
No
Forums / Message Boards
No
Headless CMS
No
Knowledge Base
No
Performance Monitoring
No
Personalization / Segmentation
No
Reporting / Analytics
Yes
Surveys / Polls
Yes
Templates
Yes
User Management / Permissions
Yes
Version Control
No
Wiki
No
Workflow Management
Yes
Feature Management
A/B Testing
No
Entitlement Management
No
Feature Alerts
No
Feature Flag / Toggle
No
Feature Rollout Management
No
KPI Monitoring
No
Kill Switch
No
Multivariate Testing
No
Product Experimentation
No
Whitelist Creation
No
Issue Tracking
Assignment Management
Yes
Dashboard
Yes
Escalation Management
Yes
Issue Auditing
No
Issue Scheduling
Yes
Knowledge Base
No
Project Management
Yes
Recurring Issues
No
Scheduling
No
Task Management
Yes
Product Management
Collaboration
Yes
Feedback Collection
Yes
Idea Management
Yes
Milestone Tracking
No
Prioritization
Yes
Product Roadmapping
Yes
Release Management
No
Requirements Management
No
Resource Management
No
Workflow Management
Yes
Session Replay
Eye Tracking
No
Form Analytics
No
Heatmaps
No
Mouse Tracking
Yes
Optimization Tools
No
Session Recording
Yes
Surveys
Yes
User Experience Analysis
Yes
User Feedback
Yes
Visitor Segmentation
Yes
Usability Testing
A/B Testing
No
Annotations
Yes
Audience Targeting
Yes
Heatmaps
No
Impression Testing
No
Mobile Testing
Yes
Moderated Usability Testing
No
Prototype Testing
No
Quantitative Metrics
No
Remote User Testing
Yes
Reporting / Analytics
Yes
Surveys and Feeback
Yes
Video Recording / Transcription
Yes
UX
Animation
No
For Mobile
Yes
For Websites
Yes
Heatmaps
No
Prototyping
No
Screen Activity Recording
Yes
Unmoderated Testing
Yes
Usability Testing
Yes
User Journeys
Yes
User Research
Yes
Product Features
Bug Tracking
Backlog Management
Yes
Filtering
Yes
Issue Tracking
Yes
Release Management
No
Task Management
Yes
Ticket Management
Yes
Workflow Management
No
Online Proofing
Audit Trail
No
Due Date Tracking
Yes
File Sharing
No
Markup Tools
Yes
Role-Based Permissions
Yes
Status Tracking
Yes
Version Control
No
Video Review & Collaboration
Activity Notifications
No
Annotations
Yes
Client Portal
No
Communication Tools
Yes
Customizable Branding / White Label
No
For Agencies
Yes
One-Click Approvals
No
Roles / Permissions / Groups
No
Side-to-Side Comparisons
No
Stages
No
Threaded Comments
No
Version Control
No
Video Editing
No
Workflow Management
No
