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Description
All-in-one, highly customizable customer support and feedback software available in SaaS or on-Premise.
- Community Feedback Software
This tool helps you collect, organize, and manage your feedback and feature requests. Smart voting and commenting systems provide insights that can be used to create product development roadmaps.
Analytics and Insightful Reports help you to assess the efficiency of your support team and analyze customers' experiences.
-Help Desk for Ticketing
The feature-rich ticketing system provides a way to manage tickets using customizable statuses and tasks, private notes, comments and reports, as well as Kanban Boards. Smart system automation and notification rules can help reduce the workload for your support team and save money.
Description
UserReport features two main components: a survey tool and a feedback widget. Functioning seamlessly within your website or application, it allows you to engage directly with your users, gaining insight into their identities, desires, and suggestions for improvement. The installation process for the survey is straightforward; simply create an account, add your website details, and insert a code snippet, then you can relax as the responses start to flow in! The Net Promoter Score (NPS) feature reveals user satisfaction levels and areas for enhancement, and with UserReport, you can also analyze NPS data by demographic segments. The insights from UserReport are extensive, providing information about user ages, parental status, and even pet preferences. Feel free to ask any questions! While Google Analytics shows user behavior on your site, UserReport clarifies who your users are and what they seek. By combining the insights from both tools, you can obtain a comprehensive understanding of your user base! This holistic approach empowers you to make informed decisions that cater to your audience’s needs.
API Access
Has API
API Access
Has API
Integrations
Azure DevOps Projects
Confluence
DeepL
Facebook Messenger
Flowlu
Google Analytics
Help Desk Migration
HubSpot CRM
HubSpot Marketing Hub
Jira
Integrations
Azure DevOps Projects
Confluence
DeepL
Facebook Messenger
Flowlu
Google Analytics
Help Desk Migration
HubSpot CRM
HubSpot Marketing Hub
Jira
Pricing Details
$149.00/month/ 2 Agents
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
UseResponse
Founded
2012
Country
United States
Website
www.useresponse.com
Vendor Details
Company Name
AudienceProject
Founded
2010
Country
Denmark
Website
www.userreport.com
Product Features
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Idea Management
Activity Dashboard
Brainstorming
Collaboration
Creator Tracking
Idea Ranking
Project Tracking
Status Tracking
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Product Features
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management