Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Unite, comprehend, and prioritize customer feedback on a comprehensive and collaborative platform. Gain valuable insights through AI-enhanced thematic and sentiment analysis. Maximize the potential of your customer feedback using advanced theme and sentiment evaluations that uncover insights critical to enhancing your business metrics. Seamlessly integrate feedback from various sources such as online reviews, chats, and surveys with one-click functionalities. Thematic simplifies the use of feedback by automatically redacting data, ensuring that teams can work with information safely and in compliance with regulations. It categorizes feedback into themes and sentiments as they arise and quantifies recurring themes for deeper understanding. Utilize search functionalities to explore similar themes and gather additional insights. Effortlessly adjust themes using options like edit, ignore, and merge. Identify major concerns with robust analytical tools, and apply filtering mechanisms to segment and refine your findings based on structured data. Establish alerts for emerging issues and quickly navigate to pinpoint the exact root causes, allowing for proactive management and resolution of customer concerns. This comprehensive approach fosters a deeper connection with customers and informs strategic decisions effectively.
Description
eMerge is utilized by numerous large organizations due to its user-friendly nature, leading many to adopt monthly consolidation practices. The implementation process is designed to demonstrate that eMerge™ performs its functions with precision. Historical data from previous quarters or year-ends can be seamlessly imported and fully processed through eMerge™, ensuring that the generated reports align perfectly with your officially published figures down to the last cent. As financial reporting standards frequently evolve, eMerge™ is equipped to generate a comprehensive suite of financial statements, ad hoc reports, and dashboards via its easy-to-navigate Report Creator interface. Additionally, its Notes to Accounts feature simplifies the final Financial disclosures by automating the compilation of various source documents into one cohesive report. One of the most significant advantages of eMerge™ is that your consolidation team can operate it independently, without requiring assistance from your IT department or the eMerge™ support team, enabling smooth operations quarter after quarter. This self-sufficiency not only streamlines the process but also empowers teams to focus more on strategic financial planning and analysis.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Medallia
No
SurveyMonkey
No
Zendesk
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Thematic
Founded
2015
Country
New Zealand
Website
www.getthematic.com
Vendor Details
Company Name
Soft Corner
Country
India
Website
www.emergeconsol.com
Product Features
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
No
Dashboard
No
Feedback Management
Yes
Knowledge Management
No
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
No
Product Features
Financial Reporting
"What If" Scenarios
No
Audit Trail
No
Balance Sheet
No
Cash Management
No
Consolidation / Roll-Up
Yes
Forecasting
No
General Ledger
Yes
Income Statements
No
Multi-Company
No
Multi-Department / Project
No
Profit / Loss Statement
No