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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Unite, comprehend, and prioritize customer feedback on a comprehensive and collaborative platform. Gain valuable insights through AI-enhanced thematic and sentiment analysis. Maximize the potential of your customer feedback using advanced theme and sentiment evaluations that uncover insights critical to enhancing your business metrics. Seamlessly integrate feedback from various sources such as online reviews, chats, and surveys with one-click functionalities. Thematic simplifies the use of feedback by automatically redacting data, ensuring that teams can work with information safely and in compliance with regulations. It categorizes feedback into themes and sentiments as they arise and quantifies recurring themes for deeper understanding. Utilize search functionalities to explore similar themes and gather additional insights. Effortlessly adjust themes using options like edit, ignore, and merge. Identify major concerns with robust analytical tools, and apply filtering mechanisms to segment and refine your findings based on structured data. Establish alerts for emerging issues and quickly navigate to pinpoint the exact root causes, allowing for proactive management and resolution of customer concerns. This comprehensive approach fosters a deeper connection with customers and informs strategic decisions effectively.

Description

eMerge is utilized by numerous large organizations due to its user-friendly nature, leading many to adopt monthly consolidation practices. The implementation process is designed to demonstrate that eMerge™ performs its functions with precision. Historical data from previous quarters or year-ends can be seamlessly imported and fully processed through eMerge™, ensuring that the generated reports align perfectly with your officially published figures down to the last cent. As financial reporting standards frequently evolve, eMerge™ is equipped to generate a comprehensive suite of financial statements, ad hoc reports, and dashboards via its easy-to-navigate Report Creator interface. Additionally, its Notes to Accounts feature simplifies the final Financial disclosures by automating the compilation of various source documents into one cohesive report. One of the most significant advantages of eMerge™ is that your consolidation team can operate it independently, without requiring assistance from your IT department or the eMerge™ support team, enabling smooth operations quarter after quarter. This self-sufficiency not only streamlines the process but also empowers teams to focus more on strategic financial planning and analysis.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Medallia Yes 
SurveyMonkey Yes 
Zendesk Yes 

Integrations

Medallia No 
SurveyMonkey No 
Zendesk No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Thematic

Founded

2015

Country

New Zealand

Website

www.getthematic.com

Vendor Details

Company Name

Soft Corner

Country

India

Website

www.emergeconsol.com

Product Features

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation No 
Dashboard No 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis No 

Product Features

Financial Reporting

"What If" Scenarios No 
Audit Trail No 
Balance Sheet No 
Cash Management No 
Consolidation / Roll-Up Yes 
Forecasting No 
General Ledger Yes 
Income Statements No 
Multi-Company No 
Multi-Department / Project No 
Profit / Loss Statement No 

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