PDF Guru Reviews

Summary: I have never encountered a website company that offers a trial session, which would automatically turn into a paid subscription for the service. However, PDF Guru is a scamming website company. They advertised a $0.99 one-off PDF conversion service, but when I paid for it, they obtained my credit card details. After 7 days, they did not email or notify me, but they charged USD49.99 on my credit card as a subscription fee without my consent.

Positive: Nothing. This website is a complete scam, there is nothing genuine about it. I strongly advise against using this product.

Negative: I wrote an email to the company to request a refund because I did not receive a confirmation email from them before making the payment. However, they claimed that they had already sent me an email, and that it may have ended up in my SPAM folder. How can a website company process a payment without confirmation from the user? This seems like a complete scam! Unfortunately, I am one of the victims who paid USD 49.99 for nothing.

Summary: Extremely unsatisfactory experience. Customer service is unhelpful. There is no willingness to try to find a satisfactory resolution of a complaint.

Positive: It did the job of converting the file, but you can't see the cost until you have gone through the trouble of uploading etc and provided your email address.

Negative: Very misleading advertising about pricing. I paid for a 7 day trial then woke up this morning to discover I had been subscribed for a monthly fee of $49.99 USD (more than $70 CAD). Customer service claims a billing notification was sent, but I received no such email. There was no willingness to find solution. Terrible customer service. This is a money grab.

Summary: Be careful!

Positive: DO NOT USE this site, as there are so many victims being conned by this website.

Negative: They advertised a $0.99 one-off PDF conversion service; when you pay for it, they will get hold of your credit card details. At this stage you will think you are only paying for $0.99 and this is an one off service.

However, 7 days later, they will not email or notify you, but they will process a credit card transaction out of your credit card for USD 49.99. There is no warning or email notification. (They say it could be an email in the spam but NO email at all after I checked)

When you email their customer service for a refund, the will not do a refund, and you will be out of the pocket for USD 49.99 for nothing. Their service was pretty average, the one-off PDF conversation I bought does not work as it advertised.

Summary: I feel totally scammed. I invested time in using the product but cannot get back the output without a surprise demand for payment.

Positive: Never got as far as getting any output, so I can't really find any pros.

Negative: You can not find out the cost of the service until you've worked to edit your document.

Summary: Absolutely do not recommend this website, product is extremely low quality, you have to pay for the free trial and they won't refund you even though the product is useless. If no stars was an option they'd get that rating.

Positive: Nothing, it's possibly even a scam website, that will teach me to click on a sponsored link! Do not use this product!

Negative: If you like low res, blurry PDF documents that you can't use then this company is for you, but if you want documents that you can actually use DO NOT use PDF Guru.