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Description
Unite, comprehend, and prioritize customer feedback on a comprehensive and collaborative platform. Gain valuable insights through AI-enhanced thematic and sentiment analysis. Maximize the potential of your customer feedback using advanced theme and sentiment evaluations that uncover insights critical to enhancing your business metrics. Seamlessly integrate feedback from various sources such as online reviews, chats, and surveys with one-click functionalities. Thematic simplifies the use of feedback by automatically redacting data, ensuring that teams can work with information safely and in compliance with regulations. It categorizes feedback into themes and sentiments as they arise and quantifies recurring themes for deeper understanding. Utilize search functionalities to explore similar themes and gather additional insights. Effortlessly adjust themes using options like edit, ignore, and merge. Identify major concerns with robust analytical tools, and apply filtering mechanisms to segment and refine your findings based on structured data. Establish alerts for emerging issues and quickly navigate to pinpoint the exact root causes, allowing for proactive management and resolution of customer concerns. This comprehensive approach fosters a deeper connection with customers and informs strategic decisions effectively.
Description
TrendSights is a sophisticated communications intelligence platform powered by AI that consolidates traditional media channels—such as TV, radio, print, and digital—with various social media networks including X, Facebook, Instagram, TikTok, YouTube, LinkedIn, Reddit, review sites, blogs, and podcasts into one comprehensive monitoring and analytical system. This platform allows users to easily clip and archive media coverage, evaluate the return on investment for every mention, identify micro- and nano-influencers along with their audience demographics and interests, and perform competitor benchmarking in real time. Additionally, it features an automated content generator that can craft social media posts, press releases, blog entries, and emails based on your original content or aggregated sources. Customizable reports—issued daily, weekly, and monthly—can be integrated with business intelligence tools to provide valuable insights on social listening, emerging trends, and newsworthy events. To enhance the user experience, it includes Spanish-language sentiment analysis and one-click topic extraction for ongoing monitoring, allowing you to subscribe to significant themes and receive immediate notifications. Overall, this suite offers a powerful solution for businesses looking to streamline their media monitoring and enhance their communication strategies.
API Access
Has API
API Access
Has API
Integrations
Facebook
Instagram
LinkedIn
Medallia
Reddit
SurveyMonkey
TikTok
X (Twitter)
YouTube
Zendesk
Integrations
Facebook
Instagram
LinkedIn
Medallia
Reddit
SurveyMonkey
TikTok
X (Twitter)
YouTube
Zendesk
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$1,000 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Thematic
Founded
2015
Country
New Zealand
Website
www.getthematic.com
Vendor Details
Company Name
TrendSights
Founded
2020
Country
Spain
Website
trendsights.ai/
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Product Features
Competitive Intelligence
Alerts/Notifications
Benchmarking
Competing Product Analysis
Keyword Tracking
Social Media Monitoring
Trend Analysis
Website Monitoring
Media Monitoring
Alerts / Notifications
Broadcast Media Monitoring
Content Translation
Dashboards / Reporting
Export Results
Online News Monitoring
Podcast Monitoring
Print Media Monitoring
Social Media Monitoring
Reputation Management
Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label
Social Media Monitoring
Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking