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Description
Conventional knowledge management systems often struggle with either an overload of information or a severe lack of it. Research by IDC indicates that consultants dedicate 36% of their working hours to locating necessary information. Organizations are now confronted with the challenge of discovering new methodologies to empower their support teams to address issues effectively and consistently. The question arises: how can you ensure uniform service delivery and compliance across diverse regions? The solution lies in providing your support personnel with an advanced knowledge management tool. Sutherland SmartLeap™ HelpTree is specifically crafted for dynamic customer interactions, simplifying the process of creating and maintaining up-to-date knowledge repositories. It offers smooth integration with existing enterprise systems, ensuring a user-friendly experience for both content creators and users alike. This tool allows for rapid content generation with minimal training required, connects to various data sources, and utilizes machine learning to enhance search functionalities. With its straightforward user experience and interface, it fosters deeper and more meaningful conversations within your organization. Ultimately, adopting such a solution can significantly improve the efficiency and effectiveness of your support staff.
Description
Harness the potential of your organization's most valuable insights with a reliable knowledge management system tailored for legal professionals. West km seamlessly combines knowledge management software with your organization's outputs, enhanced by Thomson Reuters Westlaw and advanced legal research tools. This solution effectively boosts both productivity and efficiency. Its unique algorithms facilitate "intelligent searches," a feature not found in other knowledge management systems, allowing for quick access to the most relevant documents. Attorneys benefit from comprehensive information through this robust online legal research platform, which includes connections via KeySearch and KeyCite. With a single search, you can pull together the finest aspects of your work alongside the best resources from Westlaw on any given issue, ensuring that no critical detail is overlooked. West km simplifies your search processes and provides precise information, ultimately conserving your time and effort. This system truly makes knowledge management accessible and straightforward for legal practitioners, empowering them to focus on what matters most.
API Access
Has API
API Access
Has API
Integrations
Kibana
SQL Server
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Sutherland
Founded
1986
Country
United States
Website
www.sutherlandglobal.com/products-x-platforms/smartleap-helptree
Vendor Details
Company Name
Thomson Reuters
Founded
2008
Country
Canada
Website
legal.thomsonreuters.com/en/products/west-km
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
