rezStream Cloud PMS Reviews

Summary: We love working with their team and have never had any issues or problems they didn't solve for us.

Positive: Customer service, educational opportunities, low turnover of employees, continually updating software to meet the needs of clients

Negative: Not enough time to really dive into everything they offer and take advantage of it all.

Summary: Our company has been with Rezstream since it was only desktop software.  We were also one of the first companies to move to Rezstream Cloud PMS.   My staff and I use this daily all day long! It's very user-friendly, and I can also check it from my cell phone when I'm out of the office.  It has all the information I need for QuickBooks, as well as all the reporting necessary to send to the company owners.   The reporting also provides the necessary information for internal controls and cash flow projections.  We also use Rezstream for our housekeeping needs.  We have 2 separate cleaning companies.  Configurations, rates, or letters are easy to apply.  They constantly consider improvements as technology evolves.
Rezstream has always been available to help with any issues and willing to explain in depth.  Rezstream is always adding information, always thinking what would make the software better.  We transitioned from desktop to cloud, using many upgrades to help the staff and me run the company effectively.  They partner with many companies that enhance cloud usage; texting and OTAs are examples.

Positive: Information it provides for guests, reporting and housekeeping. User-Friendly, staff always helpful and actually explains. Has all the information for financial reporting and bookkeeping. Configuration and adding/editing rates is easy. They are always thinking of improvements as technology evolves.

Negative: I really can't say anything negative. They are a great company and have a great staff.

Summary: After 20 years overall I give Rezstream and A+. Other companies contact us pretty often, but so far none can offer this level of service at the same price point.

Positive: We have been using Rezstream (formerly known as Renovation) for over 20 years. Rezstream is one of the most affordable systems out there (no commissions and low monthly cost). We operate 17 units on this system, but I would recommend it for any size property. We are also listed with Airbnb, VRBO & Booking.com and Rezstream's channel manager integrates seamlessly with all of them and many more. We recently moved our website, SEO marketing and online advertising to Rezstream as well. Again, reasonable rates, consistent reporting and great US-based customer service. Weʻve been dealing with many of the same people for this entire time, which says a lot about a company. Their response time is consistently timely and always professional. I trust them and they have not disappointed!

Negative: I really don't have any "cons" that I feel are worth mentioning, because they are very minor and normal for any system that isn't completely tailored to a particular business. Even so, Rezstream is working on implementing my suggestion.

Summary: With RezStream we are able to move into more of the digital world than we were able to with previous software. Online bookings is a big one. The software is user friendly and the quite a few of the features are customizable to our property. Support is always on top of it and responds quickly and will walk/talk you through issues.

Positive: Software is user friendly. Support is right on it in response time. Continued updates. Customizable

Negative: Unable to attach word doc with an email through the software

Summary: It's a fast to set up system. The customer service is on top of it. They always help. It doesn't have all the bells and whistles that some of the other, more expensive systems have, but I wouldn't use those extra features anyway. They can do marketing, web design, social media among other things.

Positive: Easy to use and train new employees on. Full system with everything you need to make and keep track of reservations including OTAs, over the phone and through the booking engine.

Negative: Nothing negative with this system to comment about

Summary: Overall, my experience has been nothing short of excellent. After six years of using this system for Lake Emily Resort, it continues to exceed my expectations. Everything runs smoothly, which gives me peace of mind during even the busiest seasons.

What I appreciate most is how seamless and intuitive it is to manage every aspect of my bookings. From customizing units and deposits to creating personalized guest communications, it allows me to run my business exactly how I want.

It’s dependable, efficient, and has truly helped me create a more polished and professional experience for my guests. I wouldn’t hesitate to recommend it to others looking for a reservation system they can grow with.

Positive: I’ve been a loyal customer for six years, and I truly can’t say enough good things. As the owner of Lake Emily Resort, having a reliable and easy-to-use reservation system is essential—and this one delivers on every level.

The customer service is top-notch, always responsive and helpful whenever I need support. The platform itself is incredibly versatile and user-friendly, allowing me to fully customize my units, deposit settings, and guest communications.

It’s made a huge difference in streamlining my operations and elevating the overall guest experience. I highly recommend it to anyone in the hospitality industry!

Negative: Nothing! Rezstream continues to make upgrades and improvements all the time.