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features
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Description

In today's highly competitive global business environment, attracting new customers and strengthening loyalty to existing customers is a challenge. Contact centers are expected to deliver the maximum positive results. How can you survey this? Pointel Survey360 simplifies the process. Survey360 allows you to create and conduct surveys in order to collect customer feedback and customer experience data. You will receive accurate, detailed information about customer expectations and contact centers operations. This data can be analyzed quickly to help you retain and gain new customers. Pointel Survey360 won the Gold Award for Most Innovative Technology at the 17th Contact Center World Awards. We are proud to have won the competition with over 2000 participants from 80 countries in the contact center industry.

Description

TrackBee's survey software boasts a range of sophisticated features while remaining user-friendly. Users can select from over 30 different question types, implement branching and display logic, and create surveys in various languages to enhance the quality of data collection. With our innovative software, data collection is no longer hindered by slow internet speeds or complete lack of connectivity, making it simpler to gather information in remote areas. The integration of GPS technology enables the capture of real-time, accurate data, allowing users to track respondents' locations alongside other collected information. Crafting the right survey questions is essential for obtaining clear insights, vital details, and quantitative data. Our platform ensures comprehensive validation processes, covering everything from mobile numbers and email addresses to parent-child inquiries and dynamic inputs. You can trust that the data gathered is authentic, as you'll always know its origin, source, and timing. Additionally, respondents have the option to upload various media formats, including photos, videos, and voice recordings, enhancing the depth of the collected data. This multifaceted approach to survey design and execution empowers researchers to derive meaningful conclusions from their findings.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Meta Ads
Microsoft Excel
Salesforce

Integrations

Meta Ads
Microsoft Excel
Salesforce

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$96.52 per survey
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Pointel

Founded

1999

Country

United States

Website

www.pointel.com

Vendor Details

Company Name

TrackBee

Country

India

Website

www.trackbee.com/features

Product Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Product Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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