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Description
In today's highly competitive global business environment, attracting new customers and strengthening loyalty to existing customers is a challenge. Contact centers are expected to deliver the maximum positive results. How can you survey this? Pointel Survey360 simplifies the process. Survey360 allows you to create and conduct surveys in order to collect customer feedback and customer experience data. You will receive accurate, detailed information about customer expectations and contact centers operations. This data can be analyzed quickly to help you retain and gain new customers.
Pointel Survey360 won the Gold Award for Most Innovative Technology at the 17th Contact Center World Awards. We are proud to have won the competition with over 2000 participants from 80 countries in the contact center industry.
Description
TrackBee's survey software boasts a range of sophisticated features while remaining user-friendly. Users can select from over 30 different question types, implement branching and display logic, and create surveys in various languages to enhance the quality of data collection. With our innovative software, data collection is no longer hindered by slow internet speeds or complete lack of connectivity, making it simpler to gather information in remote areas. The integration of GPS technology enables the capture of real-time, accurate data, allowing users to track respondents' locations alongside other collected information. Crafting the right survey questions is essential for obtaining clear insights, vital details, and quantitative data. Our platform ensures comprehensive validation processes, covering everything from mobile numbers and email addresses to parent-child inquiries and dynamic inputs. You can trust that the data gathered is authentic, as you'll always know its origin, source, and timing. Additionally, respondents have the option to upload various media formats, including photos, videos, and voice recordings, enhancing the depth of the collected data. This multifaceted approach to survey design and execution empowers researchers to derive meaningful conclusions from their findings.
API Access
Has API
API Access
Has API
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$96.52 per survey
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Pointel
Founded
1999
Country
United States
Website
www.pointel.com
Vendor Details
Company Name
TrackBee
Country
India
Website
www.trackbee.com/features
Product Features
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
Product Features
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video