Survey360 Description
In today's highly competitive global business environment, attracting new customers and strengthening loyalty to existing customers is a challenge. Contact centers are expected to deliver the maximum positive results. How can you survey this? Pointel Survey360 simplifies the process. Survey360 allows you to create and conduct surveys in order to collect customer feedback and customer experience data. You will receive accurate, detailed information about customer expectations and contact centers operations. This data can be analyzed quickly to help you retain and gain new customers.
Pointel Survey360 won the Gold Award for Most Innovative Technology at the 17th Contact Center World Awards. We are proud to have won the competition with over 2000 participants from 80 countries in the contact center industry.
Survey360 Alternatives
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• A fully integrated customer support suite to meet all of your customer support, contact center, lead generation, and help desk needs.
• All-in-one omnichannel capabilities: Live chat, SMS text-to-chat, chatbots, Facebook messenger, email/ticket management, and VoIP call management, yet your team will receive one streamlined communication history.
• Tools and features include but aren’t limited to intelligent conversation routing, canned responses, KPI dashboards, contact center analytics, enterprise level reporting, conversion tracking, unified inbox, auto language translation, knowledge base management, automations and triggers, lead generation management, and more.
• Thoughtfully designed so you can get the most out of your existing tools. Integrate with your CRM, CMS, knowledge base, social media channels and more.
• HIPAA, ADA and PCI compliant and financial grade AES-256 bit encryption
• Quick and easy installation. No setup fees or contracts.
• Free 30-day trial
• Free training and 24/7 support
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Survio
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SurveyOL
SurveyOL is professional, efficient, and simple. It provides cutting-edge feedback and communication technology that was once only available to large companies. You can choose from many question types, including multiple choice, image choice, dropdown, textbox, comment box, NPS, star rating, slider, grid, ranking, uploads and more. You can download more than 100 survey templates as a foundation for your custom surveys.
SurveyOL allows you to choose from a variety of color themes and can be customized with different fonts and styles. Your response rate can be increased by sharing your surveys via the web, QR code and social media. Its robust analytical tools and real-time responses will allow you to meet your budget and timeline expectations. It is easy to export survey results to Excel Word, Word, PowerPoint, or PDF.
SurveyOL allows you to make better decisions.
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YouGov
Access to a growing source of consumer insights on demand. Always-on audience research for over 24 million panelists in 55 markets. We call it "living data". Connected intelligence, constantly evolving. Discover what your audience thought, felt, did, and bought yesterday, five years ago, and even today. Answers from your audience, from syndicated data to in-depth research and quick surveys and polls. You can use this knowledge to create more successful campaigns. YouGov's 24 million panel members help you create the most comprehensive picture of your customers. Our innovative solutions help the world's most recognizable brands, media owners, agencies, and explore, plan, activate and track better marketing activities. YouGov strives to be the largest, most representative and most connected panel in the market.
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Pricing
Free Trial:
Yes
Integrations
Company Details
Company:
Pointel
Year Founded:
1999
Headquarters:
United States
Website:
www.pointel.com
Media
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Product Details
Platforms
SaaS
Type of Training
Documentation
Live Online
Videos
Customer Support
Phone Support
Online
Survey360 Features and Options
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