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features
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support

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Description

In today's highly competitive global business environment, attracting new customers and strengthening loyalty to existing customers is a challenge. Contact centers are expected to deliver the maximum positive results. How can you survey this? Pointel Survey360 simplifies the process. Survey360 allows you to create and conduct surveys in order to collect customer feedback and customer experience data. You will receive accurate, detailed information about customer expectations and contact centers operations. This data can be analyzed quickly to help you retain and gain new customers. Pointel Survey360 won the Gold Award for Most Innovative Technology at the 17th Contact Center World Awards. We are proud to have won the competition with over 2000 participants from 80 countries in the contact center industry.

Description

Engineered specifically for organizations, crafted with people in mind, and cherished by teams everywhere, our survey platform stands out as a top choice for businesses worldwide. Unleash potential and foster innovation with a reliable system designed to benefit your whole team. Safeguarding your sensitive survey information is our utmost concern. We implement robust security measures including encryption, Single Sign-On (SSO), and compliance with SSAE-16 SOC II standards, alongside our adherence to HIPAA and GDPR regulations, ensuring your data remains secure. Gain insights with customizable dashboards and settings that enhance visibility into user interactions. You have the power to manage how your collected data is disseminated while maintaining both its accessibility and security. Seamlessly integrate survey data with your existing information through our versatile integrations and APIs. Effortlessly connect SurveyMonkey with Salesforce, Marketo, Eloqua, Microsoft Power BI, and more than 100 additional applications to maximize your data's potential. This comprehensive approach not only streamlines your processes but also enriches your decision-making capabilities.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Salesforce
Adobe Workfront
COZYROC SSIS+ Suite
Cisco Webex
CleverReach
Constructive Customer Portal & 3D Colour Selections
Crazy Egg
Galaxy CRM
Kapiche
Microsoft Power BI
Qlik Application Automation
Shopify
Teamgate CRM
Tray.ai
Trello
Workplace from Meta
Zapier
Zoho CRM

Integrations

Salesforce
Adobe Workfront
COZYROC SSIS+ Suite
Cisco Webex
CleverReach
Constructive Customer Portal & 3D Colour Selections
Crazy Egg
Galaxy CRM
Kapiche
Microsoft Power BI
Qlik Application Automation
Shopify
Teamgate CRM
Tray.ai
Trello
Workplace from Meta
Zapier
Zoho CRM

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Pointel

Founded

1999

Country

United States

Website

www.pointel.com

Vendor Details

Company Name

SurveyMonkey

Founded

1999

Country

United States

Website

www.surveymonkey.com/business/products/enterprise/overview/

Product Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Product Features

Market Research

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

NPS

Polling

Data Analysis Tools
Email Distribution
Feedback Collection
Live Results Tracking
Multiple Question Types
Online Polling
Phone Polling
Presentation Tools
Q & A
SMS Polling
Skip Logic
Supports Audio / Images / Video

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Alternatives

My-Survey Reviews

My-Survey

HR Tools

Alternatives

SurveyMethods Reviews

SurveyMethods

Survey Methods
InfoWiz Reviews

InfoWiz

Infonautics