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features
design
support

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Description

In today's highly competitive global business environment, attracting new customers and strengthening loyalty to existing customers is a challenge. Contact centers are expected to deliver the maximum positive results. How can you survey this? Pointel Survey360 simplifies the process. Survey360 allows you to create and conduct surveys in order to collect customer feedback and customer experience data. You will receive accurate, detailed information about customer expectations and contact centers operations. This data can be analyzed quickly to help you retain and gain new customers. Pointel Survey360 won the Gold Award for Most Innovative Technology at the 17th Contact Center World Awards. We are proud to have won the competition with over 2000 participants from 80 countries in the contact center industry.

Description

Surveys can be conducted online, via mobile, paper, tablet, or in person. Create and distribute online surveys quickly and easily via our website or yours. Customize with your logo, colors, and fonts. White label for your own brand. Allows respondents to interact directly with your survey using a touch screen. Ideal for use with tablets. Even if the surveyor’s computer is off, they can still interview respondents and record their responses. Create and conduct paper-based surveys. Engage a group of colleagues to conduct surveys on the ground and send you their responses using their mobile devices. You can conduct the same survey using any or all of these methods, and then collect all responses in one place for analysis and reporting. Share your responses in any combination with others to make it easier for them to view and report survey results live. Charts and tabular lists allow you to visually and intuitively navigate through survey results.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Salesforce

Integrations

Salesforce

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$120.00/one-time/user
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Pointel

Founded

1999

Country

United States

Website

www.pointel.com

Vendor Details

Company Name

Golden Hills Software

Founded

2000

Country

United States

Website

www.surveygoldsolutions.com

Product Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Product Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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