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Description
Suite, commonly referred to as "V1," marked the initial application developed by Staffjoy, offering algorithm-driven scheduling that efficiently managed a large workforce while lowering labor expenses. It encompasses several repositories on GitHub, including the Suite, Chomp, Mobius, Cron, and Mobile. The subsequent V2 application introduced the capability to create schedules online and send notifications to team members via text messages. Designed specifically for small teams within the service and retail sectors, Staffjoy was founded in 2015, rooted in the scheduling research conducted by Philip Thomas. The company took part in the first Y Combinator Fellowship program and successfully secured $1.7 million in venture capital funding. Unfortunately, Staffjoy ceased operations in 2017 but made its code available to the public under MIT licenses, allowing others to benefit from its innovative scheduling solutions. As a result, the legacy of its technology continues to influence scheduling practices even after the company's closure.
Description
Vantage Point, Pipkins' top enterprise workforce management product (EWM), features comprehensive scheduling, forecasting and planning functionality for enterprise-wide, multi-site, contact centre workforce management (WFM), and performance management. Pipkins understands that every contact is important to us. Vantage Point handles all contact that comes into organizations. This includes calls, chats, text messages, e-mails, and back office work items. Pipkins uses our state-of the-art algorithms, which were developed by Dr. James Pipkins. Vantage Point is the most accurate forecasting software on the market. This allows companies to solve complex operational problems in today's multi-faceted, multi-channel workforce management environment. Vantage Point provides organizations with a proven WFM solution that can automate processes and reduce costs.
API Access
Has API
API Access
Has API
Integrations
8x8 Contact Center
ADP Workforce Now
Amazon API Gateway
Aspect
Avaya Experience Platform
Cisco CX Cloud
Five9
Kaleris
Paylocity
RingCentral RingCX
Integrations
8x8 Contact Center
ADP Workforce Now
Amazon API Gateway
Aspect
Avaya Experience Platform
Cisco CX Cloud
Five9
Kaleris
Paylocity
RingCentral RingCX
Pricing Details
$5 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Staffjoy
Founded
2015
Country
United States
Website
www.staffjoy.com
Vendor Details
Company Name
Pipkins
Founded
1983
Country
United States
Website
www.pipkins.com
Product Features
Employee Scheduling
Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking
Product Features
Employee Scheduling
Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning