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Average Ratings 2 Ratings

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ease
features
design
support

Description

The cloud help desk is already set up for you. Your help desk software is available online in the cloud. This means that there is no need to set up servers or maintain them. Sign up now and you're good to go! Monitors, alerts and custom ticket attributes make your job easier. Get help desk reports that include key information such as updates on ticket status and labor statistics by organization. Remote employees can be supported by remote workers by starting a secure remote support session right from their help desk tickets. Not always at your desk? No problem! No problem! Spiceworks Help Desk Mobile App delivers the most popular ticket updates and push notifications directly to your smartphone or tablet.

Description

Total Network Inventory 5 Professional provides powerful tools for software inventory and license compliance audit. There are no exhausting preparations needed in order to get your PC audit up and running: just install Total Network Inventory 5 on one computer and that's it—you're good to go. Define a list of separate network nodes or IP-ranges or connect the scanner to an Active Directory domain. Next, specify the administrator's password and call it done after clicking Start scan! In a few short minutes you'll own data on all your Windows, Mac OS X, Linux, and FreeBSD computers as well as network devices.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

EventSentry
Help Desk Migration
ManageEngine Endpoint Central

Integrations

EventSentry
Help Desk Migration
ManageEngine Endpoint Central

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$90.00/one-time
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Spiceworks

Founded

2006

Country

United States

Website

www.spiceworks.com

Vendor Details

Company Name

Softinventive Lab

Founded

2006

Country

United States

Website

www.softinventive.com/products/total-network-inventory/

Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Product Features

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

License Management

Automatic SKU Recognition
Central LM Server
Copy Protection
History Tracking
Node Management
Online Activation
Portable License
Sarbanes-Oxley Compliance
Timing Rights
Trial License

Network Mapping

Color Codes / Icons
Compliance Management
Device Auto Discovery
Hierarchical Mapping
Location-Based Mapping
Map Exporting
On-Demand Mapping
Reporting/Analytics
Self-Updating Maps
Web Traffic Reporting

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