Average Ratings 43 Ratings

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Experience business-oriented online meetings designed for efficiency and ease of use. Setting up and joining is a breeze, enhanced by robust collaboration features crafted by Microsoft. With just a single click, participants can connect from any device, whether you prefer an immediate meeting or scheduling one through Outlook for a later time. Each meeting comes with a unique URL that is tailored just for you. Engage in productive sessions by recording meetings, sharing your screen, and annotating PowerPoint presentations, allowing for real-time collaboration with as many as 250 attendees. Utilize interactive tools such as whiteboards, polls, and Q&A, along with integrated instant messaging to elevate your meetings further. Take control of your online gatherings expertly, with advanced options for managing participants, including the ability to mute individuals or the entire group, as well as transferring presenter authority seamlessly. Rely on secure, business-grade meetings featuring encrypted video and audio, alongside round-the-clock phone support when necessary. With industry-leading HD video quality, your online meetings will exude professionalism and reliability. Additionally, benefit from features like automatic cropping and head tracking, allowing you to concentrate on the participants during your calls for a more personal touch. Embrace the future of virtual collaboration with confidence and clarity.

Description

Compunetix’s Video Call Center is a web solution built using dynamic WebRTC technology. It allows video connections with just one click, without the need for any downloads. Users can connect video from any device with support for PSTN audio integration to WebRTC. VCC provides call center functionality such as intelligent routing, multiple queues and call transfer. Security is a top priority. Support for encrypted video connections, and HIPAA compliance are available for telehealth apps. The platform can be deployed on a cloud-based system or as a dedicated solution. VCC's simple video interfaces simplify communication and streamline the experience for users. Other features include real time video call transfer and automated queuing. Real-time dashboards and reporting are also available. Multi-party calling capabilities, multi tenant support, call monitoring and advanced collaboration functionality like application sharing, file transfers, and chat are also available.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Botmaker
Centreon
Coeo
Desktop.com
Exigence
Kommo
MacWhisper
MoniVisor
Names & Faces
NetFortris Comm-unity
Power Grads
SimplyVideo
SmartATS
Taplink
The CXApp
TutorBird
VoiceMeeter
cloudHQ
tryvium

Integrations

Botmaker
Centreon
Coeo
Desktop.com
Exigence
Kommo
MacWhisper
MoniVisor
Names & Faces
NetFortris Comm-unity
Power Grads
SimplyVideo
SmartATS
Taplink
The CXApp
TutorBird
VoiceMeeter
cloudHQ
tryvium

Pricing Details

$5.00 per user per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Microsoft

Founded

1975

Country

United States

Website

www.skype.com

Vendor Details

Company Name

Compunetix

Founded

1968

Country

United States

Website

www.compunetix.com/unified-collaboration/video-conferencing/video-call-center/

Product Features

Messaging

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Screen Sharing

Annotations / Drawing Tools
Desktop / Browser Sharing
Mobile Screen Sharing
Presenter Control Management
Remote Control
Screen Capture
Screen Mirroring
Screen Recording

Team Chat

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Video Conferencing

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Web Conferencing

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Video Conferencing

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Web Conferencing

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

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