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Average Ratings 5 Ratings

Total
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features
design
support

Description

Develop and nurture cross-channel connections to enhance customer satisfaction with an impressive 50 million transactions monthly, 10 million bot interactions, and engagement across 500 million sites and over 15 major social networks as well as five primary instant messaging platforms—creating a cohesive digital engagement experience with a customer experience (CX) focus! Our goal is to empower every organization globally to enhance customer happiness. Currently, 70 of the top 100 most valuable brands recognize us as the essential ingredient in crafting remarkable customer experiences. By facilitating millions of interactions across various non-voice channels, SimplySocial ensures exemplary customer support with complete omni-channel integration. Leveraging advanced machine learning and cutting-edge AI for both agents and customer interactions, we are pioneers in conversation management. Simplify360 enables you to efficiently dispatch responses, manage replies, and publish content across multiple messaging platforms such as WhatsApp, WeChat, Line, Viber, and SMS, making it a comprehensive solution for all your non-voice customer service needs. This innovative approach ensures that businesses can maintain strong relationships with their customers while streamlining their communication efforts.

Description

Viber communities unite individuals around shared interests—join discussions on any subject that excites you. Our goal is to safeguard your privacy, allowing you to freely express yourself without worrying about what to share while using Viber. Whether it's a family gathering, a casual get-together, or a yoga session, everything can unfold via group chats, video calls, or voice communications. You can even retract messages sent in error, ensuring a smooth conversation experience for everyone involved. Engage with public groups that resonate with your interests, including brands and influencers alike. These communities represent a modern social landscape and are an exceptional way to connect with others. Imagine a group chat that accommodates limitless participants, enhanced administrative features, and fresh conversation tools. You can also make calls to any landline or mobile number globally, regardless of whether they are Viber users. Consider purchasing a Viber Out subscription to start making those international calls today! In this evolving digital age, Viber continues to innovate ways to foster connections among people worldwide.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Dashly No 
Dr.Fone No 
FloQuote No 
Jumper.ai No 
LINE Yes 
LiveCaller No 
Meya No 
Onlizer No 
Phonsee No 
Planfix No 
Safe Lagoon No 
Saysimple No 
Telerivet No 
Teletype No 
TiSPY No 
Tookbox No 
Trainera No 
ULAP SBCaaS Yes 
X (Twitter) Yes 
Zowie No 

Integrations

Dashly Yes 
Dr.Fone Yes 
FloQuote Yes 
Jumper.ai Yes 
LINE No 
LiveCaller Yes 
Meya Yes 
Onlizer Yes 
Phonsee Yes 
Planfix Yes 
Safe Lagoon Yes 
Saysimple Yes 
Telerivet Yes 
Teletype Yes 
TiSPY Yes 
Tookbox Yes 
Trainera Yes 
ULAP SBCaaS No 
X (Twitter) No 
Zowie Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Simplify360

Founded

2009

Country

United States

Website

simplify360.com

Vendor Details

Company Name

Viber Media

Country

Luxembourg

Website

www.viber.com

Product Features

Campaign Management

Channel Management No 
Contact Database No 
Email Marketing No 
Event Triggered Actions No 
Lead Management No 
Multi-Campaign No 

Customer Engagement

Analytics No 
Churn Management No 
Communication Management No 
Community Management No 
Content Syndication No 
Feedback Collection No 
Gamification No 
Live Chat No 
Video Content No 

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

Review Management

Campaign Management No 
Dashboard No 
Negative Feedback Management No 
Response Management No 
Review Monitoring No 
Review Notification No 
Review Request No 
Sentiment Analysis No 
Social Sharing No 
White Label No 

Social Media Monitoring

Audience Segmentation No 
Competitive Analysis No 
Configurable Alerts No 
Customer Engagement No 
Dashboard No 
Impact Scoring No 
Influencer Tracking No 
Reputation Management No 
Sentiment Analysis No 
Trend Tracking No 

Product Features

Community

Content Management No 
Content Moderation No 
Discussions / Forums Yes 
Event Management No 
Group Management Yes 
Ideation / Crowdsourcing No 
Member Directory No 
Membership Management No 
Social Media Management Yes 
Website Management No 
White Label No 

Customer Communications Management

Batch Communications Yes 
Chat / Messaging Yes 
Content Management No 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications Yes 
On-Demand Communications Yes 
Personalization Yes 
Print Management No 
Template Management No 
Video Content Yes 

Customer Engagement

Analytics No 
Churn Management No 
Communication Management Yes 
Community Management Yes 
Content Syndication No 
Feedback Collection Yes 
Gamification No 
Live Chat Yes 
Video Content Yes 

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

Messaging

End-to-End Encryption (E2EE) Yes 
File Sharing Yes 
Groups / Channels No 
Payments No 
Search / Filter Yes 
Self-Destructing Messages Yes 
Stickers / GIFs Yes 
Threaded Discussion No 
Video Conferencing Yes 
Voice Calling Yes 

Team Chat

End-to-End Encryption (E2EE) Yes 
File Sharing Yes 
Groups / Channels No 
Payments No 
Search / Filter Yes 
Self-Destructing Messages Yes 
Stickers / GIFs Yes 
Threaded Discussion No 
Video Conferencing Yes 
Voice Calling Yes 

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