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features
design
support

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Description

Meet Your New Customer Communications Platform A single platform that allows customers to communicate with you via any channel. You will enjoy closer collaboration, more efficient workflows, and happier customers. A central hub for all incoming messages allows you to collaborate more efficiently. You will be more accessible, flexible, and create better workflows using WhatsApp Business, Messenger Messenger, Livechat and Apple Business Chat. Platform Multichannel Inbox Analytics & Insights Channels & Features: WhatsApp Business API Social Messaging Outbound Messaging Livechat Chat widget Teams module Smart routing Call deflection Tag & label management User management Contact management

Description

Streamline your operations using TimelinesAI to oversee WhatsApp for your business, enhancing both sales and customer support efforts. With the ability to establish personalized rules on WhatsApp, you can concentrate on scaling your business effectively. After a one-time setup for integration, your CRM will receive updates automatically, ensuring your team is always informed about special promotions, offers, and important conversations with clients. TimelinesAI allows for the connection of numerous WhatsApp numbers and groups, enabling the dispatch of bulk marketing messages to your audience seamlessly. By uploading a CSV file containing contact numbers, you can initiate a mass messaging campaign on WhatsApp, and if there has been no prior communication with a contact, TimelinesAI will instantly create a new chat. Your team members can access the shared WhatsApp account from multiple devices, and you can link one WhatsApp account to up to four additional WhatsApp Web or Desktop applications used by your staff. Furthermore, by integrating a Shared Inbox, you can monitor and analyze your team's interactions with clients to ensure effective communication. This comprehensive approach not only optimizes workflow but also enhances customer engagement significantly.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

WhatsApp Yes 
Apple Business Chat Yes 
Axis LMS No 
Bird Yes 
CDK Global Yes 
Facebook Messenger Yes 
Google Business Messages Yes 
Google Maps Yes 
HubSpot CRM No 
HubSpot Customer Platform No 
Insocial Yes 
Instagram Yes 
LINE Yes 
Pipedrive No 
Salesforce Yes 
Telegram Yes 
Twilio Yes 
Viber Yes 
WeChat Yes 
X (Twitter) Yes 

Integrations

WhatsApp Yes 
Apple Business Chat No 
Axis LMS Yes 
Bird No 
CDK Global No 
Facebook Messenger No 
Google Business Messages No 
Google Maps No 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Insocial No 
Instagram No 
LINE No 
Pipedrive Yes 
Salesforce No 
Telegram No 
Twilio No 
Viber No 
WeChat No 
X (Twitter) No 

Pricing Details

€15 per user per month
Flexible prices for every type of business. You can select the right plan for your team.

*Billed annually
Free Trial Yes 
Free Version No 

Pricing Details

$10 per user per month
Billed annually
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Saysimple

Founded

2014

Country

Netherlands

Website

saysimple.com

Vendor Details

Company Name

TimelinesAI

Founded

2018

Country

Israel

Website

timelines.ai/

Product Features

Customer Communications Management

Batch Communications No 
Chat / Messaging Yes 
Content Management No 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications Yes 
On-Demand Communications No 
Personalization Yes 
Print Management No 
Template Management Yes 
Video Content No 

Customer Engagement

Analytics Yes 
Churn Management No 
Communication Management Yes 
Community Management No 
Content Syndication No 
Feedback Collection Yes 
Gamification No 
Live Chat Yes 
Video Content No 

Live Chat

Canned Responses Yes 
Customizable Branding No 
Geo Targeting No 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing No 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking No 

Messaging

End-to-End Encryption (E2EE) Yes 
File Sharing Yes 
Groups / Channels Yes 
Payments Yes 
Search / Filter Yes 
Self-Destructing Messages No 
Stickers / GIFs Yes 
Threaded Discussion No 
Video Conferencing No 
Voice Calling No 

Team Chat

End-to-End Encryption (E2EE) Yes 
File Sharing No 
Groups / Channels Yes 
Payments Yes 
Search / Filter No 
Self-Destructing Messages No 
Stickers / GIFs Yes 
Threaded Discussion No 
Video Conferencing No 
Voice Calling No 

Product Features

Customer Communications Management

Batch Communications No 
Chat / Messaging Yes 
Content Management No 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications No 
On-Demand Communications No 
Personalization No 
Print Management No 
Template Management No 
Video Content No 

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