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Description
Savo is an innovative platform that leverages AI technology to facilitate interviews aimed at maximizing human intelligence on a large scale. It engages in AI-driven dialogues with a variety of stakeholders, including employees, customers, and research participants, transforming their input into organized insights that support decision-making processes. Rather than merely condensing experiences into standard survey responses, Savo merges the depth of interviews with the expansive reach of surveys, providing organizations with both quantitative scores and the qualitative reasoning that underpins them. Users initiate the process by outlining a specific business inquiry or opting for a pre-designed Signal Event, leading Savo's Event Studio to produce a facilitation guide based on its proprietary Signal Science framework. Participants have the convenience of joining via a simple link from any device, allowing them to express their thoughts either verbally or through text without the need for prior scheduling. Throughout the interaction, the interviewer maintains neutrality while guiding discussions, asking probing questions, and clarifying points. The participants' statements are then transformed into evidence units, which are assessed against established and validated criteria, compared among different participants, and systematically categorized into discernible patterns, ultimately enriching the organization’s understanding of the insights gathered. This comprehensive approach not only enhances data collection but also fosters a deeper connection between organizations and their stakeholders.
Description
Survox IVR offers a cost-effective and automated solution for conducting interactive surveys aimed at gathering data on customer experiences, market research, and opinion polling. It enables swift voice-based engagement, allowing access to demographics that can exclusively participate via phone. By accommodating respondents' preferences through a selection of engagement methods, it enhances the likelihood of obtaining meaningful feedback. To prevent skewed results that reflect only the opinions of the extremely satisfied or dissatisfied, Survox automatically follows up on transactions with proactive outbound surveys. It also seamlessly combines inbound and outbound calls in interviewer queues to ensure immediate responses to callbacks. Additionally, it efficiently screens, transfers, and manages calls to optimize caller retention. Survox can also automatically schedule or perform interviews while collecting valuable post-transaction feedback, ensuring a comprehensive understanding of customer sentiments. This multi-faceted approach allows businesses to gain deeper insights into their customer interactions.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Savo
Founded
2023
Country
United States
Website
www.savo.ai/
Vendor Details
Company Name
Enghouse Insights
Founded
1984
Country
United States
Website
www.enghouseinsights.com/products/survox-collect-analyze-succeed/
Product Features
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
Product Features
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video