Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Savo is an innovative platform that leverages AI technology to facilitate interviews aimed at maximizing human intelligence on a large scale. It engages in AI-driven dialogues with a variety of stakeholders, including employees, customers, and research participants, transforming their input into organized insights that support decision-making processes. Rather than merely condensing experiences into standard survey responses, Savo merges the depth of interviews with the expansive reach of surveys, providing organizations with both quantitative scores and the qualitative reasoning that underpins them. Users initiate the process by outlining a specific business inquiry or opting for a pre-designed Signal Event, leading Savo's Event Studio to produce a facilitation guide based on its proprietary Signal Science framework. Participants have the convenience of joining via a simple link from any device, allowing them to express their thoughts either verbally or through text without the need for prior scheduling. Throughout the interaction, the interviewer maintains neutrality while guiding discussions, asking probing questions, and clarifying points. The participants' statements are then transformed into evidence units, which are assessed against established and validated criteria, compared among different participants, and systematically categorized into discernible patterns, ultimately enriching the organization’s understanding of the insights gathered. This comprehensive approach not only enhances data collection but also fosters a deeper connection between organizations and their stakeholders.

Description

Survox IVR offers a cost-effective and automated solution for conducting interactive surveys aimed at gathering data on customer experiences, market research, and opinion polling. It enables swift voice-based engagement, allowing access to demographics that can exclusively participate via phone. By accommodating respondents' preferences through a selection of engagement methods, it enhances the likelihood of obtaining meaningful feedback. To prevent skewed results that reflect only the opinions of the extremely satisfied or dissatisfied, Survox automatically follows up on transactions with proactive outbound surveys. It also seamlessly combines inbound and outbound calls in interviewer queues to ensure immediate responses to callbacks. Additionally, it efficiently screens, transfers, and manages calls to optimize caller retention. Survox can also automatically schedule or perform interviews while collecting valuable post-transaction feedback, ensuring a comprehensive understanding of customer sentiments. This multi-faceted approach allows businesses to gain deeper insights into their customer interactions.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Savo

Founded

2023

Country

United States

Website

www.savo.ai/

Vendor Details

Company Name

Enghouse Insights

Founded

1984

Country

United States

Website

www.enghouseinsights.com/products/survox-collect-analyze-succeed/

Product Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Product Features

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Alternatives

Alternatives

KooKoo Reviews

KooKoo

Ozonetel
SPLICE Dialog Suite Reviews

SPLICE Dialog Suite

SPLICE Software
Whyser Reviews

Whyser

Whyser, Inc.
uContact Reviews

uContact

net2phone