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Average Ratings 1 Rating
Description
Remote Utilities is a versatile remote desktop solution suitable for business and home use. View and control the remote computer as if you were sitting right in front of it.
For business users, Remote Utilities serves as a command center, maintaining IT infrastructure efficiently. It consolidates all PCs into a list for easy access, monitoring, and management. It is instrumental for optimizing inventory management, eliminating the need for physical access to remote PCs, allowing secure connections to office computers from home or while traveling, ensuring instant access to files, databases, and software.
Helpdesk providers will find the firewall bypass feature beneficial, allowing connections to remote PCs without installation and administrative privileges, even with firewalls and NAT services. Customize the Agent with your branding before deployment to clients. This ensures that technical support specialists can assist clients regardless of their computer literacy or network configuration.
Description
Visual Assistance is an online customer support software that allows real-time screen sharing and video collaboration. Users can invite customers quickly to sessions via SMS and email. Agents can visually troubleshoot problems using live camera streaming on mobile devices. Voice chat speeds up resolutions by allowing natural conversations. Both parties can highlight details in images using annotation tools. A dashboard gives insights into resource usage, allowing for better resource optimization. The main benefits are a quick session start, an intuitive interface with strong security, quicker issue resolution and reduced onsite visits. Use cases include remote support, installation guidance and inspections, as well as training.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
$99 one-time payment
Starter - 99$ per concurrent user + 20 endpoints.
Mini - 249$ per concurrent user + 50 endpoints.
Pro - $499 per concurrent user + unlimited endpoitns.
Endpoint - $290 per 10 endpoints + unlimited concurrent users.
Mini - 249$ per concurrent user + 50 endpoints.
Pro - $499 per concurrent user + unlimited endpoitns.
Endpoint - $290 per 10 endpoints + unlimited concurrent users.
Free Trial
Yes
Free Version
Yes
Pricing Details
$50/month/5 users
Business Plan:
5 user accounts
100 SMS/month
Voice chat
Annotation in Screenshots
Instant Messaging
No App is needed to install
5 user accounts
100 SMS/month
Voice chat
Annotation in Screenshots
Instant Messaging
No App is needed to install
Free Trial
Yes
Free Version
No
Deployment
Web-Based
No
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Remote Utilities Pty (Cy) Ltd.
Founded
2010
Country
Cyprus
Website
www.remoteutilities.com
Vendor Details
Company Name
OptimaTech Limited
Founded
2023
Country
New Zealand
Website
www.optimatech.co.nz/
Product Features
Remote Desktop
Chat
Yes
Cross-Platform Access
Yes
File Transfer
Yes
Group View
No
Mobile Device Access
No
Multi Monitor Support
Yes
Record Remote Sessions
Yes
Remote Print
Yes
Remote Wake
Yes
User Management
Yes
Remote Support
Diagnostic Tools
No
File Transfer
Yes
Live Chat
Yes
Real-time Chat
Yes
Remote Control
Yes
Screen Sharing
Yes
Session Recording
Yes
Session Transfer
No
Surveys & Feedback
Yes
Product Features
Remote Support
Diagnostic Tools
Yes
File Transfer
No
Live Chat
Yes
Real-time Chat
Yes
Remote Control
No
Screen Sharing
Yes
Session Recording
No
Session Transfer
No
Surveys & Feedback
No