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Description
Enhance your labor budgeting, forecasting, and scheduling through AI-driven workforce management solutions. Are your managers on-site dedicating countless hours each week to labor scheduling? Is your staff often insufficient during peak times? Are your employees resigning or calling in sick due to scheduling conflicts? With Reflexis Workforce Scheduler, which leverages AI for management and promotes employee self-service, you can effectively address these pain points and streamline your labor operations, empowering your on-site team. The AI-enhanced forecasting capabilities allow managers to generate exceptionally accurate labor forecasts and schedules without depending on mere speculation. This innovative Workforce Scheduler employs sophisticated algorithms to power a highly efficient scheduling engine, allowing managers to create schedules with just a single click. The user-friendly mobile-first interface, combined with AI-driven automation, significantly reduces the time managers spend on scheduling tasks, resulting in precise labor forecasts that enhance operational efficiency and employee satisfaction. Moreover, the system not only addresses current issues but also anticipates future workforce needs, further optimizing labor management.
Description
Vantage Point, Pipkins' top enterprise workforce management product (EWM), features comprehensive scheduling, forecasting and planning functionality for enterprise-wide, multi-site, contact centre workforce management (WFM), and performance management. Pipkins understands that every contact is important to us. Vantage Point handles all contact that comes into organizations. This includes calls, chats, text messages, e-mails, and back office work items. Pipkins uses our state-of the-art algorithms, which were developed by Dr. James Pipkins. Vantage Point is the most accurate forecasting software on the market. This allows companies to solve complex operational problems in today's multi-faceted, multi-channel workforce management environment. Vantage Point provides organizations with a proven WFM solution that can automate processes and reduce costs.
API Access
Has API
API Access
Has API
Integrations
8x8 Contact Center
ADP Workforce Now
Amazon API Gateway
Aspect
Avaya Experience Platform
Cisco CX Cloud
Five9
Kaleris
Paylocity
RingCentral RingCX
Integrations
8x8 Contact Center
ADP Workforce Now
Amazon API Gateway
Aspect
Avaya Experience Platform
Cisco CX Cloud
Five9
Kaleris
Paylocity
RingCentral RingCX
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Reflexis Systems
Founded
2001
Country
United States
Website
www.reflexisinc.com/solutions/workforce-scheduler/
Vendor Details
Company Name
Pipkins
Founded
1983
Country
United States
Website
www.pipkins.com
Product Features
Employee Scheduling
Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Product Features
Employee Scheduling
Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning