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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

An online consulting tool serves as an effective means for instant communication with website visitors, enhancing sales and delivering exceptional customer service. Its simplicity and efficiency stand out, yet a disruptive consultant can tarnish the initial experience for users on your site. We have taken steps to ensure that customers are spared from such negative encounters. By observing visitor behavior, gestures, and overall demeanor, a skilled sales assistant can anticipate the needs of clients with precision. This capability has been made feasible through co-browsing technology, allowing you to oversee visitor interactions and elevate service standards to unprecedented heights. RedHelper continuously evaluates an individual employee's performance against the collective statistics of all operators within the system, providing a personal performance rating. This immediate feedback empowers operators to enhance their efficiency and effectiveness, while the elements of gamification and competition inspire them to strive for improved outcomes. Implementing such a system not only fosters a proactive approach to customer service but also cultivates a motivated workforce dedicated to achieving excellence.

Description

Imagine the benefits if an agent could engage in a conversation with your customer over the phone while they are navigating your website. This interaction would empower the agent to assist the customer in shopping, troubleshooting issues, completing online forms, or executing various transactions seamlessly. Cobrowsing software is the ideal solution for this requirement. This innovative tool equips your customer service and contact center agents with the ability to deliver the most personalized digital support for online customers. It fosters high-value, collaborative, and real-time assistance. By providing help precisely when it is needed, your business has the opportunity to transform visitors, prospects, and customers into loyal, long-term patrons. It allows both phone and chat agents to enrich the customer experience by engaging in a simultaneous cobrowsing session, making the interaction more dynamic. Furthermore, it enables the agent and the customer to collaboratively fill out forms in real time, with the ability to highlight specific sections of a form or webpage for greater clarity and understanding, thus enhancing the overall customer experience even further.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Connect No 
Apple Business Chat No 
Avaya Cloud Office No 
Cisco AnyConnect No 
Google Business Messages No 
Microsoft Dynamics 365 No 
Salesforce No 

Integrations

Amazon Connect Yes 
Apple Business Chat Yes 
Avaya Cloud Office Yes 
Cisco AnyConnect Yes 
Google Business Messages Yes 
Microsoft Dynamics 365 Yes 
Salesforce Yes 

Pricing Details

$30.00/month/user
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

RedHelper

Founded

2012

Country

Russian Federation

Website

redhelper.ru/

Vendor Details

Company Name

eGain

Founded

1997

Country

United States

Website

www.egain.com/products/cobrowse/

Product Features

Live Chat

Canned Responses Yes 
Customizable Branding No 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

Product Features

Alternatives

Alternatives

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