Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
An online consulting tool serves as an effective means for instant communication with website visitors, enhancing sales and delivering exceptional customer service. Its simplicity and efficiency stand out, yet a disruptive consultant can tarnish the initial experience for users on your site. We have taken steps to ensure that customers are spared from such negative encounters. By observing visitor behavior, gestures, and overall demeanor, a skilled sales assistant can anticipate the needs of clients with precision. This capability has been made feasible through co-browsing technology, allowing you to oversee visitor interactions and elevate service standards to unprecedented heights. RedHelper continuously evaluates an individual employee's performance against the collective statistics of all operators within the system, providing a personal performance rating. This immediate feedback empowers operators to enhance their efficiency and effectiveness, while the elements of gamification and competition inspire them to strive for improved outcomes. Implementing such a system not only fosters a proactive approach to customer service but also cultivates a motivated workforce dedicated to achieving excellence.
Description
Imagine the benefits if an agent could engage in a conversation with your customer over the phone while they are navigating your website. This interaction would empower the agent to assist the customer in shopping, troubleshooting issues, completing online forms, or executing various transactions seamlessly. Cobrowsing software is the ideal solution for this requirement. This innovative tool equips your customer service and contact center agents with the ability to deliver the most personalized digital support for online customers. It fosters high-value, collaborative, and real-time assistance. By providing help precisely when it is needed, your business has the opportunity to transform visitors, prospects, and customers into loyal, long-term patrons. It allows both phone and chat agents to enrich the customer experience by engaging in a simultaneous cobrowsing session, making the interaction more dynamic. Furthermore, it enables the agent and the customer to collaboratively fill out forms in real time, with the ability to highlight specific sections of a form or webpage for greater clarity and understanding, thus enhancing the overall customer experience even further.
API Access
Has API
No
API Access
Has API
No
Integrations
Amazon Connect
No
Apple Business Chat
No
Avaya Cloud Office
No
Cisco AnyConnect
No
Google Business Messages
No
Microsoft Dynamics 365
No
Salesforce
No
Integrations
Amazon Connect
Yes
Apple Business Chat
Yes
Avaya Cloud Office
Yes
Cisco AnyConnect
Yes
Google Business Messages
Yes
Microsoft Dynamics 365
Yes
Salesforce
Yes
Pricing Details
$30.00/month/user
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
RedHelper
Founded
2012
Country
Russian Federation
Website
redhelper.ru/
Vendor Details
Company Name
eGain
Founded
1997
Country
United States
Website
www.egain.com/products/cobrowse/
Product Features
Live Chat
Canned Responses
Yes
Customizable Branding
No
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes