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Average Ratings 2 Ratings

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support

Description

Your business's growth heavily relies on your reputation, and it’s important to strive for more than just “good.” Customers need to perceive you as the best in the industry, which requires delivering exceptional service. Utilizing customer satisfaction software can provide valuable insights to enhance your service quality. QDS customer satisfaction software offers a straightforward and visually appealing dashboard that presents an overview of your company’s performance. You can filter reports to pinpoint dissatisfied customers and identify areas where your company may be underperforming. Additionally, QDS equips you with the necessary tools for conducting proactive and effective employee evaluations and training sessions. By monitoring employee performance, you can identify both their strengths and weaknesses. Remember, a lack of communication isn’t always a positive sign! If clients aren’t engaging with your feedback requests, this could indicate underlying issues. QDS's customer satisfaction software keeps you informed by alerting you to negative feedback, low scores, and unresponsive clients. Ultimately, investing in this software can be a game-changer for your business's customer relations strategy.

Description

Simplesat is a fun and easy way for customers to provide feedback on their CSAT (Customer Satisfaction Test) and NPS (Net Promoter Score). ConnectWise and Zendesk, Autotask Salesforce, Freshdesk HubSpot, Zendesk, Zendesk, Zendesk, Zendesk, Zendesk, Zendesk, Autotask, Salesforce, Freshdesk and HubSpot allow you to collect customer satisfaction directly. You can also add the customer survey to your email signature and send it directly from Simplesat. All of your feedback is stored in one place, making it easy for you to analyze and take action.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

AWeber
Accelo
ConnectWise PSA
Datto Workplace
Exclaimer
Freshdesk
Gorgias
HappySat
HubSpot Service Hub
Jira Service Management
Kaseya BMS
Klaviyo
Kustomer
LiveAgent
Maileon
Microsoft Outlook
Salesforce
Spiceworks MSP
Trengo
ZenMaid Software

Integrations

AWeber
Accelo
ConnectWise PSA
Datto Workplace
Exclaimer
Freshdesk
Gorgias
HappySat
HubSpot Service Hub
Jira Service Management
Kaseya BMS
Klaviyo
Kustomer
LiveAgent
Maileon
Microsoft Outlook
Salesforce
Spiceworks MSP
Trengo
ZenMaid Software

Pricing Details

$29 per month
Free Trial
Free Version

Pricing Details

$99/month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Quality Driven Software

Country

United States

Website

qualitydrivensoftware.com

Vendor Details

Company Name

Pronto Holdings

Founded

2016

Country

United States

Website

www.simplesat.io

Product Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

NPS

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Alternatives

Alternatives

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