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Description
SharePoint's ability to easily integrate third-party tools is one of its best features. Plumsail HelpDesk is built on top SharePoint and Office 365. This means that all the power of these apps are included. Here are some facts about HelpDesk to help you decide if HelpDesk is right for you. Are you concerned about the latest updates? We will provide them as soon as Office 365 and Sharepoint 2013/2016 are available. Enterprise customers will love HelpDesk's unlimited access and more affordable plans for small and medium-sized businesses. You can also use the web-widget to allow you to link to external sites. Customers don't have to leave your website as they can submit tickets via the ticket submission form. You can customize everything. You can modify the look and feel of your HelpDesk by customizing triggers, ticket views, templates, forms or statuses.
Description
ngDesk provides a comprehensive all-in-one platform that encompasses support, sales, asset management, marketing, and paging features, making it both user-friendly and ready for immediate use. This platform delivers an integrated solution for customer support and marketing, facilitating the automation of various processes with ease. It consolidates everything you might need into a single accessible location. Chatbots can be created without any coding knowledge, allowing for effortless customer engagement through simple setup. The ticketing system features customizable views and shared inboxes, enhancing collaboration and speeding up ticket resolution. Additionally, custom forms can be utilized to collect essential information tailored to your specific needs, ensuring you gather what matters most. Overall, ngDesk streamlines essential business functions, making it an invaluable tool for any organization.
API Access
Has API
API Access
Has API
Pricing Details
$39 per month
Free Trial
Free Version
Pricing Details
$4 per user per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Plumsail
Founded
2011
Country
US
Website
plumsail.com/sharepoint-helpdesk/
Vendor Details
Company Name
ngDesk
Founded
2017
Country
United States
Website
www.ngdesk.com
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management