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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Movate provides end-to-end customer clustering, deeper insights into customer sentiments and buying behavior, and customer satisfaction-levels to help drive business success. Other offerings include Churn Analytics and CX Improvements (CSAT/NPS), Operational Excellence, Productivity improvement, and Churn Analytics. Our platform, powered by AI, helps brands understand the details of customer lifecycles. Data from diverse sources is analyzed and filtered to provide service providers with actionable insights. They are useful in analyzing customer churn and buying patterns, CX improvements (CSAT, NPS), customer sentiments, and satisfaction levels. This data is now available to brands and organizations. They can make changes in many areas of their business. These insights are applicable across all business functions. The platform uses a variety data sets, including customer satisfaction data, support logs data, and buying patterns in terms recency, frequency, as well as monetary values.

Description

Companies from many industries can use zenloop to collect, group, and analyze customer feedback received through different channels. The experience management platform automatically generates tailored and individual strategies to retain customers who are satisfied and to win back churning ones after analysing the feedback. zenloop helps companies identify growth drivers and pitfalls in their customer journey and turn satisfied customers into brand advocates and minimize revenue loss from churning clients.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

BI Book
Circula
Easyflow
Emarsys
Freshdesk
Magento
SOAtest
Salesforce Agentforce Marketing
Seven Senders
Shopify
Slack
Spryker
Zapier
Zendesk

Integrations

BI Book
Circula
Easyflow
Emarsys
Freshdesk
Magento
SOAtest
Salesforce Agentforce Marketing
Seven Senders
Shopify
Slack
Spryker
Zapier
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Movate

Founded

1996

Country

United States

Website

www.movate.com

Vendor Details

Company Name

zenloop

Founded

2016

Country

Germany

Website

www.zenloop.com/en/

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

NPS

Alternatives

Hello Customer Reviews

Hello Customer

Insider Metrics

Alternatives

Zence Feedback Reviews

Zence Feedback

Easyrewardz