Average Ratings 9 Ratings

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Method Grid is the AI-empowered knowledge and project management platform that helps teams improve how they deliver projects and services by connecting knowledge, experience and technology. Collaborate and build knowledge-rich playbooks that define how you deliver individual projects and services. Leverage your expertise, knowledge and insights. Bring projects to life by creating playbooks that can be customised and tailored for each client. Method Grid makes it easy to highlight your organisation’s capability and expertise in a way that resonates with your specific needs and challenges.

Description

eGain Knowledge+AI™ stands out as a leading, award-winning knowledge management platform designed to enhance customer service quality by empowering agents with essential knowledge, thereby boosting their productivity to match that of top performers. It offers various methods for agents and users to access a comprehensive knowledge base, which facilitates quick, reliable, and uniform responses. By utilizing Artificial Intelligence (AI), intelligent knowledge management systems can effectively address customer inquiries, streamline processes, and support decision-making, creating a favorable outcome for customers, agents, and businesses alike. This customer service knowledge software integrates multiple tools, including content management systems (CMS), search functionalities, AI capabilities, workflow management, and knowledge analytics, all within a single platform. Implementing the right knowledge management software not only equips you with necessary tools but also ensures customers receive timely and accurate answers when they need them most, ultimately fostering greater customer satisfaction and loyalty.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Boost.ai No 
Dropbox Yes 
Microsoft Azure Yes 
Microsoft OneDrive Yes 
Microsoft Teams Yes 
Okta Yes 
Slack Yes 
eGain Mail No 
iVision Plus No 

Integrations

Boost.ai Yes 
Dropbox No 
Microsoft Azure No 
Microsoft OneDrive No 
Microsoft Teams No 
Okta No 
Slack No 
eGain Mail Yes 
iVision Plus Yes 

Pricing Details

£16 per person per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Method Apps Limited

Founded

2018

Country

United Kingdom

Website

methodgrid.com/

Vendor Details

Company Name

eGain

Founded

1997

Country

United States

Website

www.egain.com/products/knowledge-hub/

Product Features

Business Process Management

Access Controls / Permissions Yes 
Alerts / Notifications Yes 
Business Process Automation No 
Business Rules Management Yes 
Collaboration Yes 
Process Change Tracking No 
Process Mapping Yes 
Process Modeling & Design Yes 
Visual Workflow Management Yes 

Kanban

Collaboration Tools Yes 
Dependency Tracking No 
KPI Monitoring No 
Milestone Tracking No 
Multi-Board Yes 
Prioritization No 
Project Planning Yes 
Roadmapping No 
Supports Scrum Yes 
Task Management Yes 
Time Tracking No 

Knowledge Management

Artificial Intelligence (AI) Yes 
Cataloging / Categorization Yes 
Collaboration Yes 
Content Management Yes 
Decision Tree No 
Discussion Boards No 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal No 

Onboarding

Course Management No 
Document Management No 
E-Verify / I-9 Forms No 
Electronic Forms No 
Electronic Signature No 
Employee Handbook No 
Employee Portal No 
File Management Yes 
Job Description Management No 
Orientation Management No 
Self Service Portal No 
Task Management Yes 
Tax Forms No 
Training Management Yes 

Project Management

Agile Methodologies Yes 
Budget Management No 
Client Portal No 
Collaboration Tools Yes 
Cost-to-Completion Tracking No 
Customizable Templates Yes 
Gantt Charts Yes 
Idea Management No 
Kanban Board Yes 
Milestone Tracking No 
Portfolio Management Yes 
Resource Management No 
Time & Expense Tracking No 
Traditional Methodologies Yes 

Project Planning

Agile Methodologies Yes 
Budget Management No 
Collaboration Tools Yes 
Due Date Tracking Yes 
Gantt Charts Yes 
Kanban Board Yes 
Prioritization No 
Progress Tracking Yes 
Resource Management No 
Task Management Yes 
Template Management Yes 
Traditional Methodologies Yes 

Project Tracking

Collaboration Tools Yes 
Cost-to-Completion Tracking No 
Gantt Charts Yes 
Kanban Board Yes 
Milestone Tracking No 
Percent-Complete Tracking Yes 
Prioritization No 
Status Tracking Yes 
Time & Expense Tracking No 

Scrum

Backlog Management Yes 
Collaboration Board Yes 
Daily Reports No 
Iteration Management No 
KPI Monitoring No 
Milestone Tracking No 
Prioritization Yes 
Progress Tracking Yes 
Release Planning No 
Roadmapping No 
Sprint Planning No 
Task Management Yes 

Task Management

Collaboration Yes 
Create Subtasks No 
Gamification No 
Gantt Charts Yes 
Mobile Access Yes 
Percent-Complete Tracking Yes 
Progress Tracking Yes 
Recurring Tasks No 
Reporting/Analytics Yes 
Spreadsheet View Yes 
Task Board View Yes 
Task Planning No 
Task Scheduling Yes 
Task Tracking Yes 
Time Tracking No 
To-Do List View Yes 

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization Yes 
Collaboration Yes 
Content Management Yes 
Decision Tree Yes 
Discussion Boards Yes 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

Alternatives

Alternatives