eGain Knowledge+AI Integrations

eGain Mail is the best web-based email management software to manage customer service. It allows companies to respond quickly and effectively to large numbers of customer emails and webforms. Your company will be distinguished from its competitors by providing exceptional customer service.

The world's most user-friendly, no-code, no fuss conversational AI platform. The boost.ai platform, powered by proprietary self-learning AI and equipped with an enterprise-ready feature list, is the easiest, most efficient, and most scaleable way for businesses to automate and streamline their internal business processes. Boost.ai combines deep learning and natural-language processing (NLP), with its proprietary automatic semantic interpretation (ASU), technology to interpret and respond directly to queries via a chatbot, Messenger, Skype, Messenger, or Slack. It provides a host of features, including a centralized information repository and authentication management, pre-defined template, language detection, conversational voice recorder, and more. With support for Microsoft Teams and Zendesk, Salesforce, and other analytics, gain insights into customer conversation data, quality rating, as well as other metrics, to optimize customer engagement.

Cisco wallboards iVision Plus empower and motivate agents by showing them real-time performance statistics in interactive designs. Interactive cisco contact centre wallboard designs are now possible with iVision Plus, which provides real-time metrics and stats for both individual and team performance. NextGen wallboards are more effective than boring wallboards. iVision gamification wallboards inspire agents to do better. HTML 5 wallboards to improve UX and responsive. Software for call center wallboards allows you to set KPI thresholds and keep track of threshold breaches to ensure that you take immediate action. Digital Signage will increase efficiency and productivity by providing real-time information to all employees. Employees will no longer have to spend lengthy periods of time gathering operational information.