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Description

Messaging has become the preferred and rapidly expanding method of communication worldwide (Economist). Failing to engage with your customers through messaging means missing a monumental shift in customer interaction, comparable to the advent of email. We simplify the process for both businesses and clients to communicate directly. Our platform is secure, scalable, and highly effective. With Message Mate integrated into your website, customers can easily text your business, allowing your agents to assist them in real-time as they finalize their purchases. Customer inquiries are instantly forwarded to your team, enhancing the likelihood of conversions by making it incredibly straightforward for customers to reach out for assistance. Regardless of how your team chooses to respond, customers receive replies through text, ensuring they feel as if they are enjoying a personal dialogue with your brand. Additionally, messages can be directed to multiple agents via email, SMS, or through a user-friendly web dashboard, further facilitating seamless communication. This approach not only fosters stronger relationships with customers but also streamlines the purchasing process.

Description

Improve your CX by supercharging your existing landline, enabling it to send and receive SMS messages. MessageKite opens up your customers most preferred channel of communication while maintaining your current coordinates. Automate tasks such as appointment and delivery reminders, product updates, service interruptions and alerts, address updates and even new product and service announcements, saving your staff time by automating mundane tasks. MessageKite’s enterprise version is a great match for businesses with multiple locations and distributed teams.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

BigCommerce Yes 
Ecwid Yes 
Facebook Yes 
Joomla! Yes 
Magento Yes 
Shopify Yes 
Squarespace Yes 
Weebly Yes 
WooCommerce Yes 
WordPress Yes 
X (Twitter) Yes 
Zendesk Yes 

Integrations

BigCommerce No 
Ecwid No 
Facebook No 
Joomla! No 
Magento No 
Shopify No 
Squarespace No 
Weebly No 
WooCommerce No 
WordPress No 
X (Twitter) No 
Zendesk No 

Pricing Details

$30 per month
Free Trial Yes 
Free Version No 

Pricing Details

$10.00/month
$10.00/mo unlimited two-way texting when paid annually
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

OwnerListens

Founded

2011

Country

United States

Website

ownerlistens.com/message_mate/

Vendor Details

Company Name

MessageKite

Founded

2017

Country

Canada

Website

www.messagekite.com

Product Features

SMS Marketing

2-Way Messaging Yes 
Artificial Intelligence No 
Contact Management No 
MMS No 
Mass Texting No 
Message Personalization Yes 
Mobile Coupons Yes 
Mobile Keywords Yes 
Polls / Voting No 
Reporting/Analytics Yes 
Scheduled Messaging Yes 
Shortcodes No 
Text-to-Win No 

Product Features

Appointment Reminder

Appointment Scheduling Yes 
Calendar Management No 
Call Reminders No 
Email Reminders No 
Online Booking No 
Payment Reminders Yes 
Recurring Appointments Yes 
Rescheduling Yes 
SMS Messaging Yes 
Two-Way Messaging Yes 

Employee Communication Tools

Activity / News Feed No 
Audio / Video Conferencing No 
Blogs No 
Chat / Messaging Yes 
Employee Directory No 
Event Calendar No 
File Sharing No 
Knowledge Management No 
Newsletter Management No 
Surveys & Feedback No 

Internal Communications

App Integration No 
Blogs No 
Chat/Messaging Yes 
Email Management No 
Employee Directory No 
Event Calendar No 
Newsletter Management No 
Photo Gallery No 
Social Sharing No 
Survey Management No 
Telephony No 
Video Chat No 
Voice Chat No 

SMS Marketing

2-Way Messaging Yes 
Artificial Intelligence No 
Contact Management Yes 
MMS No 
Mass Texting No 
Message Personalization Yes 
Mobile Coupons No 
Mobile Keywords No 
Polls / Voting No 
Reporting/Analytics No 
Scheduled Messaging Yes 
Shortcodes No 
Text-to-Win No 

Alternatives

Alternatives

2way Reviews

2way

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AndroSMS Reviews

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