Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Lumoa serves as a platform for customer insights that automatically provides valuable information derived from customer feedback, enabling enhanced decision-making and assessment of investment impacts. This intuitive platform simplifies the processes of gathering, evaluating, and responding to customer feedback, fostering a culture centered around customer needs. By actively listening to customer opinions, organizations can ensure that every decision reflects the interests of their clientele. With Lumoa's executive dashboard, users can effortlessly monitor and manage various customer journeys, touchpoints, and datasets. You can create specific cards on your dashboard that symbolize different touchpoints, locations, or channels, allowing for performance comparisons and access to targeted insights related to each card. By understanding customer preferences and aversions regarding your offerings, you can make informed decisions that align with their desires. Additionally, Lumoa provides the capability to monitor customer experience performance in real time, ensuring that businesses remain responsive to their customers' evolving needs. This commitment to real-time feedback and analysis empowers organizations to adapt quickly and effectively to customer expectations.

Description

TheyDo allows designers, product teams, marketeers, and marketers to establish a workflow that helps them move from insight to implementation, to create customer-centric solution. No more messy whiteboards or duplicate efforts, and no more wasted resources. Standardization will be half the time, you'll save up to three large presentations per month, and your operational costs will drop by 40%. A vertical framework allows you to zoom in on the customer experience and connect your entire organization. A customer-centric process that connects opportunities to journeys, and solution delivery at scale in a way everyone understands. We encourage you create a standard set of your own templates for everyone in your company. Set up SSO (Single Sign-On) for your entire organization. Give permissions to each department and ensure that they are able to find their place in the customer journeys.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

€23 per user per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Lumoa

Founded

2016

Country

Finland

Website

lumoa.me/

Vendor Details

Company Name

TheyDo

Founded

2018

Country

Netherlands

Website

www.theydo.com

Product Features

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation No 
Dashboard Yes 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management No 
Text Analysis Yes 
Trend Analysis Yes 

Product Features

Customer Journey Mapping Tools

Action Management No 
Attribution Modeling No 
Behavioral Analytics No 
Collaboration No 
Customer Profiles No 
Data Import / Export Yes 
Predictive Analytics No 
Surveys & Feedback No 
Templates No 

UX

Animation No 
For Mobile No 
For Websites No 
Heatmaps No 
Prototyping No 
Screen Activity Recording No 
Unmoderated Testing No 
Usability Testing No 
User Journeys No 
User Research No 

Alternatives

Touchpoint CX Reviews

Touchpoint CX

Touchpoint Group

Alternatives

Hexia Reviews

Hexia

Lanla