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Description
LiveChat is a robust customer service platform built to streamline communication for businesses. It unifies website chat, WhatsApp, Facebook Messenger, and Meta Suite into a single, high-efficiency dashboard, allowing teams to manage multi-channel support without increasing headcount.
The platform focuses on operational efficiency through AI-powered features. The AI Copilot provides instant chat summaries, smart response suggestions, and grammar correction to maintain a professional tone. Technical features like "Sneak Peek" allow agents to see what users are typing in real-time before they hit send, significantly reducing Average Handle Time (AHT) and improving resolution speed.
With a 5-minute setup and over 200 native integrations (including Shopify, WordPress, HubSpot, and Slack), LiveChat seamlessly integrates into any existing tech stack. For teams requiring custom workflows, it offers a robust API and webhooks. LiveChat provides the stability, security, and scalability needed to turn real-time conversations into measurable business growth.
Description
Ensure you never miss a chance to engage with potential clients by utilizing managed chat services! By outsourcing your chat management to LiveChat Service, you gain access to a dedicated team of professional chat operators who are ready to assist seven days a week, speaking five different languages. This service not only generates solid leads but also supports customers at every stage of their buying journey. Boost your efficiency by ensuring your website is staffed around the clock, enhancing customer interaction through preferred channels such as web chat, WhatsApp, and Facebook Messenger. Our chat operators communicate fluently in English, Dutch, German, French, and Spanish, all aimed at maximizing and optimizing your website's conversion rates. Maintain constant availability for your customers with our proactive chat operators who manage inquiries even during non-office hours and weekends. Establishing a strong customer relationship begins with effective communication, and promptly addressing customer inquiries is the fastest route to achieving elevated levels of satisfaction and loyalty. By integrating this service, your business can foster an environment that values customer engagement at all times.
API Access
Has API
API Access
Has API
Integrations
Bugpilot
ClickHelp
Firefly
GA Connector
GoDaddy Website Builder
Jira Work Management
Joomla!
KonnectzIT
Mailigen
Olitt
Integrations
Bugpilot
ClickHelp
Firefly
GA Connector
GoDaddy Website Builder
Jira Work Management
Joomla!
KonnectzIT
Mailigen
Olitt
Pricing Details
$16.00 per agent per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
LiveChat Software
Founded
2002
Country
United States
Website
www.livechat.com
Vendor Details
Company Name
LiveChat Service
Country
Netherlands
Website
livechatservice.io
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
