Compare LiveAgent vs. VirtualPBX in 2026

VirtualPBX

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Average Ratings 158 Ratings

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ease

features

design

support

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Average Ratings 12 Ratings

Total

ease

features

design

support

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Description

LiveAgent provides a complete help desk and live chat platform that simplifies customer interactions by integrating them into a hybrid ticketing system, ensuring easy management and accessibility. It combines a universal inbox, real-time live chat, a self-operating AI chatbot, a built-in call center, and a comprehensive customer self-service portal. Packed with features like sophisticated automation rules, tags, and more than 200 integrations, LiveAgent offers robust customer service software for companies of all sizes. Known for having the fastest chat widget on the market, LiveAgent has supported over 150 million end users worldwide, including notable companies like BMW, Yamaha, Huawei, and Oxford University. Join the growing number of satisfied LiveAgent users delivering exceptional customer service. Start your free 30-day trial today—no credit card required.

Description

VirtualPBX gives small businesses a complete, high-powered cloud phone system for $15/user/month with every feature already included. One simple plan. No contracts. No feature gates. Zero surprises. Just smarter voice engineering—whether teams operate at a desk, on the road, or remotely. Deploy AI FrontDesk for intelligent 24/7 call handling, and scale into advanced messaging capabilities as business needs evolve. Founded by the pioneers who invented cloud telephony in 1997, VirtualPBX backs every account with expert, U.S.-based support from specialists who genuinely understand small business. Having the right technology is critical—having the right technical team behind it levels the playing field.

API Access

Has API Yes

API Access

Has API Yes

Screenshots View All

Screenshots View All

Integrations

Stackreaction Yes

Zapier Yes

2Checkout Yes

CS-Cart Store Builder Yes

CoreCommerce Yes

Drupal Yes

EdgeTier Yes

Evidence Yes

Facebook Yes

GoDaddy Website Builder Yes

Show More Integrations

Explore All 76 Integrations

Integrations

Stackreaction Yes

Zapier Yes

2Checkout No

CS-Cart Store Builder No

CoreCommerce No

Drupal No

EdgeTier No

Evidence No

Facebook No

GoDaddy Website Builder No

Show More Integrations

Explore All 7 Integrations

Pricing Details

$15.00/month/user

Free - $0 per agent per month
Small plan - $15 per agent per month
Medium plan - $29 per agent per month
Large plan - $49 per agent per month
Enterprise plan - $69 per agent per month

Free Trial Yes

Free Version Yes

Pricing Details

$18/month

Free Trial Yes

Free Version No

Deployment

Web-Based Yes

On-Premises No

iPhone App Yes

iPad App Yes

Android App Yes

Windows No

Mac No

Linux No

Chromebook No

Deployment

Web-Based Yes

On-Premises No

iPhone App Yes

iPad App Yes

Android App Yes

Windows Yes

Mac Yes

Linux Yes

Chromebook No

Customer Support

Business Hours No

Live Rep (24/7) Yes

Online Support Yes

Customer Support

Business Hours Yes

Live Rep (24/7) No

Online Support Yes

Types of Training

Training Docs Yes

Webinars Yes

Live Training (Online) Yes

In Person Yes

Types of Training

Training Docs Yes

Webinars Yes

Live Training (Online) Yes

In Person Yes

Vendor Details

Company Name

Quality Unit

Founded

2004

Country

Slovakia

Website

www.liveagent.com/

Vendor Details

Company Name

VirtualPBX

Founded

1997

Country

United States

Website

www.virtualpbx.com

Product Features

Call Center

Blended Call Center Yes

Call Logging Yes

Call Recording Yes

Call Scripting Yes

Campaign Management Yes

Database Yes

Escalation Management Yes

IVR / Voice Recognition Yes

Inbound Call Center Yes

Manual Dialer Yes

Outbound Call Center Yes

Predictive Dialer No

Progressive Dialer No

Queue Management Yes

Real-time Chat Yes

Reporting/Analytics Yes

Call Recording

Archiving Yes

Call Sharing Yes

Distributed Call Recording Yes

Event Triggered Recording Yes

File Transfer Yes

Instant Retrieval No

On-Demand Recording Yes

Recording Bookmarking No

Scheduled Recording No

Screen Activity Recording Yes

Video Call Recording Yes

Call Tracking

CRM Yes

Call Log Yes

Call Recording Yes

Call Routing Yes

Caller Identification Yes

Campaign Management No

Conversion Tracking No

IVR / Voice Recognition Yes

Keyword Tracking No

Cloud Communication Platform

Audio / Video Conferencing Yes

Call Center Yes

Call Recording Yes

Call Routing Yes

Chat / Messaging Yes

Fax Management No

File Sharing Yes

IVR / Voice Recognition Yes

Complaint Management

Case Management Yes

Complaint Classification No

Corrective Actions (CAPA) No

Customer Complaint Tracking Yes

Feedback Management Yes

Forms Management Yes

Issue Tracking Yes

Quality Assurance Management No

Routing Yes

Self Service Portal Yes

Social Media Monitoring Yes

Survey Management Yes

Customer Communications Management

Batch Communications Yes

Chat / Messaging Yes

Content Management Yes

Email Distribution Yes

Interactive Content No

Multi-Channel Communications Yes

On-Demand Communications Yes

Personalization Yes

Print Management No

Template Management Yes

Video Content Yes

Customer Engagement

Analytics Yes

Churn Management No

Communication Management Yes

Community Management Yes

Content Syndication No

Feedback Collection Yes

Gamification Yes

Live Chat Yes

Video Content Yes

Customer Satisfaction

360 Degree Feedback No

Analytics Yes

Call Reporting Yes

Complaint Monitoring Yes

Feedback Collection Yes

Survey Management Yes

Customer Self-Service

Customer Service

Alerts / Escalation Yes

Appointment Management Yes

Call Center Management Yes

Email Management Yes

Knowledge Base Yes

Live Chat Yes

Performance Metrics Yes

Queue Management Yes

Self Service Portal Yes

Social Media Integration Yes

Surveys & Feedback Yes

Virtual Assistant Yes

Workflow Management Yes

Customer Success

Account Alerts Yes

Account Management Yes

Communication Management Yes

Customer Engagement Yes

Customer Lifecycle Management No

Health Score No

Onboarding Yes

Revenue Management No

Usage Tracking / Analytics Yes

Win / Loss Analysis No

Email Management

Data Recovery No

Email Archiving Yes

Email Deletion No

Email Discovery No

Email Monitoring Yes

Email Recall No

Queue Manager Yes

Response Management Yes

Routing Yes

Shared Inboxes Yes

Signature Management Yes

Spam Blocker Yes

Whitelisting / Blacklisting Yes

Help Desk

Alerts / Escalation Yes

Automated Routing Yes

Community Forums Yes

Customizable Branding Yes

Document Storage Yes

Email Integration Yes

IT Asset Management Yes

Incident Management Yes

Interaction Tracking Yes

Knowledge Base Yes

Known Issue Management Yes

Live Chat Yes

Multi-Channel Communication Yes

Multiple Brands / Products Yes

Network Monitoring Yes

Real-time Chat Yes

Self Service Portal Yes

Service Level Agreement (SLA) Management Yes

Ticket Management Yes

IVR

Call Center Yes

Call Logging Yes

Call Recording Yes

Call Routing Yes

Multiple Scripts Yes

Phone Key Input Yes

Survey Management No

Text to Speech Yes

Voice Customization Yes

Voice Mail Yes

Knowledge Management

Artificial Intelligence (AI) Yes

Cataloging / Categorization Yes

Collaboration Yes

Content Management Yes

Decision Tree No

Discussion Boards Yes

Full Text Search Yes

Knowledge Base Management Yes

Self Service Portal Yes

Live Chat

Canned Responses Yes

Customizable Branding Yes

Geo Targeting Yes

Offline Form Yes

Proactive Chat Yes

Screen Sharing Yes

Third Party Integration Yes

Transfers / Routing Yes

Website Visitor Tracking Yes

Remote Support

Diagnostic Tools No

File Transfer Yes

Live Chat Yes

Real-time Chat Yes

Remote Control Yes

Screen Sharing Yes

Session Recording Yes

Session Transfer No

Surveys & Feedback Yes

Remote Work

Collaboration No

Credential Management No

Electronic Signature No

Employee Monitoring Yes

Live Chat Yes

Meeting Management No

Project Management No

Remote Access No

Remote Support Yes

Screen Sharing No

Softphone Yes

Task Management No

Time Zone Tracking No

Video Chat Yes

Web Conferencing No

Product Features

Business Phone Systems

Call Logging Yes

Call Monitoring Yes

Call Recording Yes

Call Routing Yes

Employee Directory Yes

IVR / Voice Recognition Yes

Mobile Access Yes

Virtual Call Center Yes

Web Conferencing Yes

Business Text Messaging

Business VoIP

VirtualPBX Business VoIP stands out as a leading provider in the realm of cloud communications, tailored to accommodate businesses of varying sizes. With a rich history spanning over 27 years, VirtualPBX offers a powerful and dependable VoIP service boasting an impressive 99.999% uptime, along with a suite of advanced features and top-notch customer support. As a privately owned and US-based entity, VirtualPBX is committed to delivering award-winning customer service available 24/7/365, along with flexible solutions designed to scale alongside your business. Additionally, small enterprises can take advantage of significant savings, averaging between 40-80%, making VirtualPBX a smart and economical choice for business communication needs.

Call Parking Yes

Call Recording Yes

Contact Management Yes

Encryption Yes

IVR / Voice Recognition Yes

Ring Groups Yes

SIP Trunking Yes

Unified Communications Yes

Voice Quality Enhancement Yes

Call Center

VirtualPBX Contact Center is transforming the landscape for small and medium-sized contact centers. Backed by more than 27 years of expertise in cloud communications, VirtualPBX delivers tailored remote contact center solutions that cater to individual requirements. As a privately owned company based in the United States, they provide exceptional customer service around the clock, with software that boasts an impressive 99.999% uptime, and offers limitless customization for call flows and queuing options, ensuring that every client’s specific demands are fulfilled.

Blended Call Center Yes

Call Logging Yes

Call Recording Yes

Call Scripting No

Campaign Management No

Database No

Escalation Management No

IVR / Voice Recognition Yes

Inbound Call Center Yes

Manual Dialer Yes

Outbound Call Center Yes

Predictive Dialer No

Progressive Dialer No

Queue Management Yes

Real-time Chat Yes

Reporting/Analytics Yes

Call Forwarding

Call Recording

Archiving Yes

Call Sharing Yes

Distributed Call Recording Yes

Event Triggered Recording Yes

File Transfer Yes

Instant Retrieval Yes

On-Demand Recording Yes

Recording Bookmarking Yes

Scheduled Recording Yes

Screen Activity Recording No

Video Call Recording Yes

Call Tracking

CRM Yes

Call Log Yes

Call Recording Yes

Call Routing Yes

Caller Identification Yes

Campaign Management Yes

Conversion Tracking No

IVR / Voice Recognition Yes

Keyword Tracking No

Caller ID

Cloud Communication Platform

Audio / Video Conferencing Yes

Call Center Yes

Call Recording Yes

Call Routing Yes

Chat / Messaging Yes

Fax Management Yes

File Sharing Yes

IVR / Voice Recognition Yes

Cloud PBX

Call Recording Yes

Call Routing Yes

IVR / Voice Recognition Yes

Ring Groups Yes

SIP Trunking Yes

Virtual Extensions Yes

Web Conferencing Yes

Communications

Contact Center as a Service (CCaaS)

IVR

Call Center No

Call Logging No

Call Recording No

Call Routing No

Multiple Scripts No

Phone Key Input No

Survey Management No

Text to Speech No

Voice Customization No

Voice Mail No

Online Fax

Alerts / Notifications No

Cloud Storage No

Electronic Signature No

Fax via Email No

HIPAA Compliant No

Large File Support No

Local Phone Numbers No

Mobile Access No

Toll Free Numbers No

SMS Marketing

VirtualText offers a comprehensive text messaging platform designed to facilitate communication between businesses, customers, and employees utilizing their current phone numbers. This all-inclusive system allows for seamless sending and receiving of both SMS and MMS messages, consolidating your text interactions into a single, user-friendly interface. How It Functions VirtualText enhances communication efficiency, enabling smarter workflows. Here are some of its standout features: Collaborative Inbox: A shared inbox allows multiple team members to access and manage all text and web chat exchanges, ensuring that communication history is centralized and that no messages go unnoticed. Automated Texting: Streamline your messaging process by automating texts. You can configure automatic responses, schedule messages for future delivery, or develop drip campaigns for marketing initiatives, reminders, and follow-ups. Contact Organization: Maintain an orderly contact list and tailor your messaging. You can categorize audiences and utilize keywords to automatically include new subscribers, ensuring that the right messages reach the right people.

2-Way Messaging Yes

Artificial Intelligence No

Contact Management Yes

MMS Yes

Mass Texting Yes

Message Personalization Yes

Mobile Coupons No

Mobile Keywords Yes

Polls / Voting No

Reporting/Analytics No

Scheduled Messaging Yes

Shortcodes Yes