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features
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support

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Description

Utilize Konnect’s Listening tool to tap into discussions from countless online sources and social media channels, gaining insights into what customers are expressing about your brand, the competitive landscape, industry trends, and the effectiveness of your marketing initiatives, among other valuable information. Stay attuned to every relevant conversation across the internet and social platforms that impact your business. Foster engagement with your audience on their preferred channels, employ sophisticated automated workflows and CRM solutions to ensure that conversations are directed to the appropriate teams, which helps to streamline response times and allows for comprehensive measurement of your activities. Enhance customer satisfaction with Konnect Insights Social CRM, featuring visually appealing dashboards and business intelligence tools designed to provide profound insights into your online reputation and social media presence. Gain a clear understanding of your share of voice, sentiment analysis, media type categorization, and social platform metrics for both your brand and competitors, while also accessing detailed reports on response times and other critical performance indicators. By leveraging these insights, you can refine your strategies and ultimately drive better outcomes for your organization.

Description

Social intelligence tailored for marketing teams blends artistry with analytical precision. While you inject passion and creativity into your efforts, we deliver the essential data. Union Metrics equips you with the social marketing insights necessary to connect with your audience and drive business growth. By providing crucial analytics, Union Metrics helps every marketing team develop a strong social strategy and manage their daily social media operations effectively. You can evaluate and enhance your social media impact to broaden your reach more successfully. Gain insights into brand and industry discussions in real time to pinpoint influential content and figures. Monitor your social campaigns to boost their effectiveness and create visually appealing reports for stakeholders. Stay competitive by assessing your rivals’ social activities and tracking their share of voice. Leverage advanced queries and historical data to discover target audiences, identify relevant content, and strategize impactful campaigns. This comprehensive approach ensures that your marketing efforts are both informed and effective, paving the way for sustained growth.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

5X
App Store
Axis LMS
Facebook
Facebook Ads
Gmail
Google Analytics
Google Business Profile
Google Play
Instagram
Meta Ads
WhatsApp
X (Twitter)
YouTube

Integrations

5X
App Store
Axis LMS
Facebook
Facebook Ads
Gmail
Google Analytics
Google Business Profile
Google Play
Instagram
Meta Ads
WhatsApp
X (Twitter)
YouTube

Pricing Details

$29 per user per month
Free Trial
Free Version

Pricing Details

$49 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Konnect Insights

Founded

2014

Country

India

Website

konnectinsights.com

Vendor Details

Company Name

Union Metrics

Founded

2008

Country

United States

Website

unionmetrics.com

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

NPS

Social CRM

Calendar/Reminder System
Customer Support
Email Marketing
Lead Capture
Lead Nurturing
Live Chat
Marketing Automation Integration
Multi-Channel Social Integration
Social Media Monitoring
Task Management

Social Media Analytics Tools

Campaign Analytics
Competitor Monitoring
Customizable Reports
Engagement Tracking
Influencer Tracking
Multi-Channel Data Collection

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Social Media Monitoring

Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Product Features

Social Media Analytics Tools

Campaign Analytics
Competitor Monitoring
Customizable Reports
Engagement Tracking
Influencer Tracking
Multi-Channel Data Collection

Social Media Monitoring

Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking

Alternatives

Alternatives

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