Top Pick

Sprout Social Description

Social media can help you build and strengthen your relationships. The only social media management platform that enables you to connect with your audience and measure your performance. Sprout Social is a leader in usability and customer satisfaction, ROI, user adoption, and customer support. The most robust and cohesive social media solution built for scale. Social data can provide insights and trends that can be used to inform your marketing and brand strategy. With cross-network social publishing, you can plan, organize, schedule, and deliver content in a team. A unified inbox streamlines social monitoring and improves responsiveness. Rich social data and dashboards can help you drive strategic decision making throughout your business. Real people, real brands, real connections. Customers share their reasons for choosing Sprout's social management software and solutions.

Pricing

Pricing Starts At:
$199/seat/month
Free Trial:
Yes

Integrations

Reviews - 11 Verified Reviews

Total
ease
features
design
support

Company Details

Company:
Sprout Social
Year Founded:
2010
Headquarters:
United States
Website:
www.sproutsocial.com

Media

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Product Details

Platforms
SaaS
iPhone
iPad
Android
Type of Training
Documentation
Live Online
Webinars
In Person
Customer Support
Phone Support
24/7 Live Support
Online

Sprout Social Features and Options

Social Media Management Software

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Social Media Marketing Software

Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

Social Media Monitoring Software

Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking

Reputation Management Software

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Influencer Marketing Software

CRM
Campaign Management
Faceted Search / Filtering
Influencer Discovery
Payment Tracking
ROI Tracking
Social Media Monitoring

Social Media Analytics Tools

Campaign Analytics
Competitor Monitoring
Customizable Reports
Engagement Tracking
Influencer Tracking
Multi-Channel Data Collection

Employee Advocacy Platform

Content Controls / Compliance
Content Library Creation
Mobile Access
Post Scheduling
Push / Email Notifications
Reporting / Analytics
Social Sharing Gamification
Tiered User Permissions

Sprout Social Lists

  • Name: Anonymous (Verified)
    Job Title: Senior Project Manager
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Manage multiple social platforms from one place

    Date: Oct 29 2022

    Summary: Overall, Sprout Social is a very robust social media management platform. It gives us the ability in our hands to schedule, track posts, and engage with clients across different social media platforms from one dashboard. Its analytics shares highly informative data.

    Positive: The best feature l liked is post-drafting. It gives you the option to schedule content and publish automatically according to time and date. Its UI is very simple. It provides very informative analytics data with great accuracy.

    Negative: Randomly. the linked social account gets logged out, especially on Facebook.

    Read More...
  • Name: Jeff B.
    Job Title: Marketing Manager
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Great Tool, Highly Recommended

    Date: May 13 2022

    Summary: I have used tools like Hootsuite, Buffer etc for work, but Sprout has come across to be the best among them. Their team plans 1 on 1 call every 3 months to ensure that a user isn't facing any problem.

    Positive: Sprout is very easy to use and has a lot of brilliant features like keyword and competitor monitoring. The tool is perfect for planning posts in advance, moreover Sprout Social has a viral post plugin that lets users plan the post on the best time of the day.

    Negative: Sprout lets us set only 1 timezone; if an agency/company wants to use 2 accounts from 2 different countries then it creates a problem.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Founder
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User, Administrator
    Organization Size: 1 - 25
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Switched from Sprout, but was a happy user!

    Date: Dec 02 2021

    Summary: Overall you won't find many options that are better than Sprout — and if your checkbook can afford it, I'd say go for it. If nothing else, see if they still have a free trial and start there!

    Positive: The UI is amazing and easy to navigate. It does what you'd expect for scheduling and managing social media content — as well as a community as a whole. Their UI was almost as good as their support! They're always available to help.

    Negative: The price was just too high to keep us on their books — they were flexible at first, but a change in plans wouldn't allow us to stay with them so we found a less expensive solution.

    Read More...
  • Name: Joshua C.
    Job Title: System Analyst
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 500 - 999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Sprout Social has enabled us to deliver the best client experience

    Date: Jul 28 2021

    Summary: Sprout Social has enabled us to keep engaging with our audience and know their stand at all times. Sprout has automated our workflow process and eliminated manual work, enabling us to focus more on delivering the best customer experience n all our social media platforms.

    Positive: Sprout Social has enabled us to deliver the best client experience with utmost efficiency and at the same time casually. With Sprout Social's smart inbox, we can review and answer all comments, tags and mentions easily. It is also easy to use and makes it easy to manage multiple accounts under one single platform. Sprout Social's capability we are able to have strategies that are effortless, organized and consistent.

    Negative: I have not found anything i dislike about the software. It has delivered all what we expected.

    Read More...
  • Name: Michael M.
    Job Title: Software Development
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Marketing and advertising two reasons for its existence

    Date: Jul 02 2021

    Summary: We have been using it for a long time; it has been a fundamental pillar in constructing our brand with digital marketing processes. It has had a direct impact on our clients, sales, and strategies. It works and relates perfectly with our organization. Today there is a lot of demand for advertising, marketing, email marketing, campaigns, and social media, so you have to have the initiative to find software like this to navigate all of these areas.

    Positive: It simply helps me create automation of my products with social networks; I monitor projects on platforms like Instagram without problems. The support is excellent, the updates are constant, and I like the interface.

    Negative: I want Sprout Social to be more diversified in its functions, for example, simplify or detach one process in two; some like drag and drop that besides that have to cut, edit, more.

    Read More...
  • Name: Robert B.
    Job Title: Human Resources Leader
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Sprout Social has an advanced level for network management and administration

    Date: Mar 21 2021

    Summary: We implemented the optimization of all our enterprise social networks so we can manage from one place, that saves us too much time and money when automating posts. With Twitter's excellent scheduling, we highly recommend Sprout Social, it's one of the best features this software has. It's great to have the ability to export calendars to already scheduled posts. Despite the bugs, Sprout Social has excellent integration with almost all major social networks.

    Positive: We start by highlighting the excellent customer service that Sprout Social has, we had two small problems and in less than two hours they had already solved them, this team is exceptional. We have automatically configured the option to export PDF files to streamline our campaign flow. The simplicity of the main dashboard also stands out as it is very easy to use.

    Negative: You can't rely 100% on the impressions calculations that Sprout Social shows us, as they don't resemble the ones that Twitter and Facebook handles. It does not have full Instagram adaptability, which slows down its use with that social network. They also don't have full adaptability with LinkedIn, causing us to sometimes have to make posts manually.

    Read More...
  • Name: ANURAG S.
    Job Title: Marketing Analyst
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    All in one Social Media Management

    Date: Jul 02 2020

    Summary: Sprout Social offers complete social media management solution from a single dashboard. It helps my team to do effective social media marketing and engagement. It offers a Master inbox which has all the direct messages from user form all connected social media accounts. It gives us ability to schedule posts and even create queue of posts, which is very helpful in case of series of posts needed to published in order. It suggest the optimal time to publish the post- it works based on the history, at what time of day your users were most active.

    Positive: Sprout Social is a social media management platform which provides all features required for effective management and engagement of the user base through a single dashboard. The feature it offers -
    - Single Inbox for all social media accounts.
    - Set Schedule and queue posts
    - Review/Rating management
    - Suggests optimal send time
    - Chat Bots and Automation tools

    Negative: Sprout Social offers very realistic features, which helps us maintaining good Social media based customer relationship. I don't think it's too easy without Sprout Social.

    Read More...
  • Name: Samantha H.
    Job Title: Digital Marketing Specialist
    Length of product use: 1-2 Years
    Used How Often?: Monthly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Organizing Content

    Date: Nov 02 2021

    Summary: The main perk is being able to organize all of the social media accounts associated with each business. Really make everything cohesive.

    Positive: I've used this app for a few different-sized businesses and it's been so helpful every time to get content planned and organized ahead of time. Easy to arrange and update.

    Negative: The only downfall is the cost. I think that depending on the size of the business it should vary.

    Read More...
  • Name: Kamau G.
    Job Title: Construction Engineer
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Why is Sprout Social Great

    Date: Apr 20 2021

    Summary: My experience with Sprout Social has been amazing. It works well when it comes to managing our social media pages. Everything from analysis to scheduling is seamless.

    Positive: I like a few things about Sprout Social. First, the software is affordable. Secondly, the tool comes with great features and works seamlessly.
    The software was easy to integrate and understanding many features is easy thanks to the ever improving UI.

    Negative: Well, for the time I have used Sprout Social, I cannot really think of any time I had problems with the software.

    Read More...
  • Name: Emily N.
    Job Title: Human Resources Manager
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    A Powerful Social Media Management Tool

    Date: Mar 01 2021

    Summary: We have been using Sprout Social as our main social media management tool and it has proved to be the best thanks to the many features, reliability and affordability.

    Positive: Implementing Sprout Social was easy and the tool works well
    Managing social media and growing out business social following has been easy with this tool.
    The dashboard is rich with great features
    Using the tool is effortless.

    Negative: Sprout Social is amazing and I cannot complain as it works magic with social media management.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Ceo
    Length of product use: Free Trial
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Lack of features

    Date: May 05 2020

    Summary: They're too overpriced and don't offer as many features as other programs like Hootsuite or ContentStudio do.

    Positive: I didn't like how limited this program is and it was hard to use. Didn't seem to be easy to set up either.

    Negative: I think there's a lot better programs out there to use.

    Read More...
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