Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
KnowyAI is a self-service, AI-powered knowledge management system designed to transform traditional documentation into an intelligent and easily accessible resource for enterprises. It can ingest various document types such as PDFs, Word files, Excel sheets, and wiki content, making it ideal for maintaining product documentation, SOPs, and other business manuals. Using advanced AI techniques, the platform extracts crucial information and indexes it to create a robust and searchable knowledge base. Role-based access controls ensure that employees see only the information relevant to their job roles, which improves efficiency and knowledge retention. KnowyAI accelerates employee training by providing instant access to accurate and consistent content, reducing reliance on human support. It also reduces the burden of managing large volumes of documents by streamlining information extraction and retrieval. The platform enhances security by minimizing unnecessary data exposure and offers scalability to support growing organizational needs. By centralizing knowledge management, KnowyAI empowers teams to make better decisions and boost productivity.
Description
eGain Knowledge+AI™ stands out as a leading, award-winning knowledge management platform designed to enhance customer service quality by empowering agents with essential knowledge, thereby boosting their productivity to match that of top performers. It offers various methods for agents and users to access a comprehensive knowledge base, which facilitates quick, reliable, and uniform responses. By utilizing Artificial Intelligence (AI), intelligent knowledge management systems can effectively address customer inquiries, streamline processes, and support decision-making, creating a favorable outcome for customers, agents, and businesses alike. This customer service knowledge software integrates multiple tools, including content management systems (CMS), search functionalities, AI capabilities, workflow management, and knowledge analytics, all within a single platform. Implementing the right knowledge management software not only equips you with necessary tools but also ensures customers receive timely and accurate answers when they need them most, ultimately fostering greater customer satisfaction and loyalty.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Boost.ai
No
eGain Mail
No
iVision Plus
No
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
SmartinfoLogiks
Founded
2013
Country
India
Website
www.smartinfologiks.com
Vendor Details
Company Name
eGain
Founded
1997
Country
United States
Website
www.egain.com/products/knowledge-hub/
Product Features
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
No
Decision Tree
No
Discussion Boards
No
Full Text Search
No
Knowledge Base Management
No
Self Service Portal
No
Product Features
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
Yes
Collaboration
Yes
Content Management
Yes
Decision Tree
Yes
Discussion Boards
Yes
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes