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Description
A Comprehensive Unified Platform for Gathering, Organizing, and Evaluating Feedback. Key Survey’s advanced survey software empowers organizations to consolidate data and feedback collection throughout the entire business landscape. Participants benefit from a cohesive and regulated environment that guarantees the precision, integration, and practicality of data. This online survey tool operates across the entire enterprise, featuring automated closed-loop workflows and seamless integration with existing systems. Transitioning your customer satisfaction initiatives to Key Survey provides you with access to a leading survey tool, backed by years of expertise in delivering effective customer satisfaction solutions. With enhanced survey features, you can craft the ideal survey experience for your clients, encouraging higher participation rates and generating a wealth of valuable insights for managers to review and implement. This ultimately leads to improved decision-making and a deeper understanding of customer needs.
Description
Survicate is a Customer Feedback Platform built to help teams collect, analyze, and act on customer feedback.
Run targeted surveys on your website, in-product, in mobile apps, and via email, triggered by user behavior and synced with your CRM, helpdesk, or product analytics stack.
Bring in feedback from 15+ sources such as support tickets, call transcripts, and App Store reviews, and let Research Hub, our AI research repository, analyze it automatically. Ask AI Research Assistant anything and get answers grounded in real customer responses.
Survicate MCP lets you use your feedback inside Claude, ChatGPT, or Cursor: check results, read research summaries, start Research Hub projects, and build surveys without leaving the chat.
Turn insights into action with 45+ native integrations, including HubSpot, Salesforce, Intercom, Zendesk, Amplitude, and Slack.
Trusted by product managers, researchers, and CX teams who rely on feedback to guide their decisions.
API Access
Has API
No
API Access
Has API
No
Integrations
Adobe Marketo Engage
No
Drip
No
Fullstory
No
GetResponse
No
Google Cloud BigQuery
No
Google Meet
No
Google Sheets
No
IBM Cognos Analytics
Yes
Intercom
No
Mailchimp
No
Integrations
Adobe Marketo Engage
Yes
Drip
Yes
Fullstory
Yes
GetResponse
Yes
Google Cloud BigQuery
Yes
Google Meet
Yes
Google Sheets
Yes
IBM Cognos Analytics
No
Intercom
Yes
Mailchimp
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Pricing Details
$56 per month
Survicate offers 4 paid plans and a 10-day free trial of paid features, prices staring from:
Starter: $89;
Growth: $56 (billed annually);
Pro: $349 (billed annually);
Enterprise: $569 (builled annually).
Starter: $89;
Growth: $56 (billed annually);
Pro: $349 (billed annually);
Enterprise: $569 (builled annually).
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Key Survey
Founded
2002
Country
United States
Website
www.keysurvey.com
Vendor Details
Company Name
Survicate
Founded
2013
Country
Poland
Website
survicate.com
Product Features
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
Customer Satisfaction
360 Degree Feedback
Yes
Analytics
Yes
Call Reporting
No
Complaint Monitoring
Yes
Feedback Collection
Yes
Survey Management
Yes
Market Research
Benchmarking
Yes
Compensation Management
No
Data Management
Yes
Email / Online
No
Face-to-Face
No
Panel Management
No
Paper-Based
No
Phone-Based
No
Sample Management
Yes
Statistical Analysis
No
Survey Management
Yes
Survey
Custom Survey URLs
Yes
Data Analysis Tools
Yes
Email Marketing
Yes
Mobile Survey
Yes
Offline Response Collection
Yes
Paper Survey
Yes
Question Branching
Yes
Question Library
Yes
Site Intercept Survey
Yes
Skip Logic
Yes
Supports Audio / Images / Video
Yes
Product Features
Customer Feedback
Alerts / Notifications
Yes
Behavior Analytics
Yes
Bug Reports
Yes
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
Yes
Net Promoter Score (NPS)
Yes
Screenshot / Screen Capture
Yes
Surveys
Yes
User Testing Tools
Yes
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
Yes
Website Feedback
Yes
Customer Satisfaction
360 Degree Feedback
Yes
Analytics
Yes
Call Reporting
No
Complaint Monitoring
Yes
Feedback Collection
Yes
Survey Management
Yes
Survey
Custom Survey URLs
Yes
Data Analysis Tools
Yes
Email Marketing
Yes
Mobile Survey
Yes
Offline Response Collection
Yes
Paper Survey
No
Question Branching
Yes
Question Library
Yes
Site Intercept Survey
Yes
Skip Logic
Yes
Supports Audio / Images / Video
No
