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ease
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design
support

Average Ratings 0 Ratings

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Description

A Comprehensive Unified Platform for Gathering, Organizing, and Evaluating Feedback. Key Survey’s advanced survey software empowers organizations to consolidate data and feedback collection throughout the entire business landscape. Participants benefit from a cohesive and regulated environment that guarantees the precision, integration, and practicality of data. This online survey tool operates across the entire enterprise, featuring automated closed-loop workflows and seamless integration with existing systems. Transitioning your customer satisfaction initiatives to Key Survey provides you with access to a leading survey tool, backed by years of expertise in delivering effective customer satisfaction solutions. With enhanced survey features, you can craft the ideal survey experience for your clients, encouraging higher participation rates and generating a wealth of valuable insights for managers to review and implement. This ultimately leads to improved decision-making and a deeper understanding of customer needs.

Description

Our CX Intelligence model enables you to gain insights swiftly and effortlessly, ensuring that information is readily available to everyone in your organization, from frontline staff to executive leadership. It is tailored to meet your specific requirements. We balance technology with an appropriate level of self-service, empowering you to take control while also offering customized insights and support services whenever necessary. We gather and consolidate data on customer experience, demographics, journey, and behavior to continuously enhance your customer experience in real-time. We prioritize capturing the voice of your customers in their preferred language and on any device, at every interaction point. Designed for speed and efficiency, our expertise in highly personalized transactional surveys empowers customers to share their feedback in concise and effective ways, leading to impressive survey response rates that can soar as high as 48%. This dynamic approach not only streamlines the feedback process but also ensures that you remain closely connected to your customers' evolving needs.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

IBM Cognos Analytics
Qlik Cloud Analytics
SAP BusinessObjects Business Intelligence
Synoptos

Integrations

IBM Cognos Analytics
Qlik Cloud Analytics
SAP BusinessObjects Business Intelligence
Synoptos

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Key Survey

Founded

2002

Country

United States

Website

www.keysurvey.com

Vendor Details

Company Name

ResponseTek

Founded

1999

Country

Canada

Website

www.responsetek.com/platform/overview/

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Market Research

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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