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Description
Deliver timely and secure transactional messages, OTPs, and promotional content directly to your customers' mobile devices. Our platform supports IVR, Click-to-Call, call forwarding, call recording, and call masking, making it suitable for any application, platform, or website. Engage with your customers on leading instant messaging apps and easily share media files. Enhance your customer interactions by automating engagement flows with AI-driven chatbots designed for scalability. Create communication workflows across multiple channels using our user-friendly drag-and-drop visual editor, or opt for our ready-made templates. While our support team is always available, you will likely find everything you need to manage independently. We prioritize enterprise-level security, especially for clients in tightly regulated industries. Our technology is built to expand any communication channel without restrictions, ensuring you can reach your audience effectively and efficiently. Plus, with our innovative features, you can streamline your customer engagement like never before.
Description
Personalize customer experiences using data from your CRM, Helpdesk, or other SoR. Automate outbound dialing to provide proactive support and lead engagement at any size. Smooth customer journeys that are seamless and easy to use. Automated voicebots, IVR, and messaging can help customers assist themselves. Simple, intuitive tools can create any customer experience. Add pre-built babelforce functions into your workflows to automate key tasks.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Zendesk
Yes
Armour365
Yes
Aura365
Yes
Automate365
Yes
BI Book
No
Chakra Sales CRM
Yes
Creovai
No
EFMFM
Yes
Eloqua
Yes
EnKash
Yes
Integrations
Zendesk
Yes
Armour365
No
Aura365
No
Automate365
No
BI Book
Yes
Chakra Sales CRM
No
Creovai
Yes
EFMFM
No
Eloqua
No
EnKash
No
Pricing Details
$ 0.004 per SMS
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Kaleyra
Founded
1999
Country
Italy
Website
www.kaleyra.com
Vendor Details
Company Name
babelforce
Founded
2013
Country
Germany
Website
www.babelforce.com
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
Cloud Communication Platform
Audio / Video Conferencing
No
Call Center
No
Call Recording
No
Call Routing
No
Chat / Messaging
No
Fax Management
No
File Sharing
No
IVR / Voice Recognition
No
IVR
Call Center
No
Call Logging
No
Call Recording
No
Call Routing
No
Multiple Scripts
No
Phone Key Input
No
Survey Management
No
Text to Speech
No
Voice Customization
No
Voice Mail
No
SMS Marketing
2-Way Messaging
No
Artificial Intelligence
No
Contact Management
No
MMS
No
Mass Texting
No
Message Personalization
No
Mobile Coupons
No
Mobile Keywords
No
Polls / Voting
No
Reporting/Analytics
No
Scheduled Messaging
No
Shortcodes
No
Text-to-Win
No
Telephony
Auto-Dialer
No
Call Center Management
No
Call Monitoring
No
Contact Management
No
IVR / Voice Recognition
No
Inbound Reporting
No
Outbound Reporting
No
Predictive Dialer
No
Telemarketing Management
No
VoIP
No
Voice & Data Integration
No
Unified Communications
Audio / Video Conferencing
No
Calendar Management
No
Call Recording
No
Call Routing
No
Chat / Messaging
No
Fax Management
No
File Sharing
No
Mobile Access
No
Multi-User Collaboration
No
Voice Mail
No
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
No
Escalation Management
No
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
Yes
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes
Conversational AI
Code-free Development
No
Contextual Guidance
No
For Developers
No
Intent Recognition
No
Multi-Languages
No
Omni-Channel
No
On-Screen Chats
No
Pre-configured Bot
No
Reusable Components
No
Sentiment Analysis
No
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
No
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
IVR
Call Center
No
Call Logging
No
Call Recording
No
Call Routing
No
Multiple Scripts
No
Phone Key Input
No
Survey Management
No
Text to Speech
No
Voice Customization
No
Voice Mail
No
Telephony
Auto-Dialer
No
Call Center Management
No
Call Monitoring
No
Contact Management
No
IVR / Voice Recognition
No
Inbound Reporting
No
Outbound Reporting
No
Predictive Dialer
No
Telemarketing Management
No
VoIP
No
Voice & Data Integration
No
