Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Invoca offers businesses the technology, support, and reliability they can’t get anywhere else:
• More relevant and actionable analytics: “We are getting more accurate and granular attribution all the way from web analytic data to call tracking data to the CRM in Salesforce.” - SVP of Marketing, Acadia Healthcare
• Purpose-built and customizable AI: “The company is always on the cutting-edge of new technological developments, and their Signal AI technology is a true game changer.” - G2 Review
• The most robust and easiest-to-implement integrations: “Invoca is an integral part of our tech stack that gives us the 360-degree view of the customer that allows us to deliver the experiences our customers want.” - VP Analytics, eHealth
• Unmatched support: “The onboarding and customer success support is the best I've ever experienced with any platform in a marketing tech stack.” - G2 Review
Description
We transform your interactions with customers and documentation into insightful data that enhances both performance and organizational culture. Our state-of-the-art technology marries human-like intelligence with automated capabilities, allowing us to effectively assist with compliance, customer service, risk assessment, and large-scale sales operations. Every day, organizations that must adhere to regulations communicate with their clients through various channels. These exchanges yield a rich repository of information that can significantly enhance customer experience, mitigate risks, facilitate training, and boost sales. Yet, the sheer volume of data to analyze often makes this an overwhelming task. Our tailored analytics and automation solutions systematically process this information, leveraging both human-like intelligence and machine-driven efficiency. Our tools not only aid in daily oversight but are also invaluable for retrospective business analysis, providing critical insights that propel performance, enrich culture, and strengthen risk management strategies. Ultimately, we empower organizations to make informed decisions based on detailed analysis of their customer interactions.
API Access
Has API
API Access
Has API
Integrations
Adobe Acrobat
Auryc
CAKE
Connected Risk
Criteo
Decibel
Facebook
Five9
Fullstory
Google Ads
Integrations
Adobe Acrobat
Auryc
CAKE
Connected Risk
Criteo
Decibel
Facebook
Five9
Fullstory
Google Ads
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Invoca
Founded
2008
Country
United States
Website
www.invoca.com
Vendor Details
Company Name
Recordsure
Founded
2012
Country
United Kingdom
Website
recordsure.com
Product Features
Call Tracking
CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking
Conversation Intelligence
AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis
Revenue Intelligence
Actionable Insights
Alerts / Notifications
CRM Interactions
Call Scoring
Conversation Intelligence
Dashboard
Email/Message Interactions
Market Intelligence
Phone Call Interactions
Pipeline Visibility
Sales Coaching
Video Call Interactions
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
Product Features
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback