Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

A Czech solution designed for the collection, analysis, and management of customer experiences has been enhancing global companies' customer satisfaction for over 11 years. This robust tool adheres fully to GDPR regulations and meets the ISO27001 standard, making it a reliable choice for professional customer experience management. Its automated online surveys facilitate seamless interaction, while kiosks installed on-site allow for gathering feedback from individuals with whom companies might not have direct contact. This approach enables businesses to swiftly and efficiently uncover customer sentiments regarding their operations. Typically, insights are available within 14 days, allowing for timely intervention when a dissatisfied customer is identified, thereby preventing potential losses to competitors. Additionally, the system is designed to ensure that every unhappy customer receives appropriate attention, fostering a more positive relationship between businesses and their clientele. Ultimately, this innovative solution empowers companies to continually refine their products and services based on real-time feedback.

Description

Enhance both your customer and employee experiences by leveraging real-time data for informed decision-making, suitable for businesses of any scale. Our sophisticated web platform allows you to design straightforward and effective surveys effortlessly. You can gather valuable customer feedback using our applications available on Android and iOS devices, accessible through web, tablet, or phone. Analyze comprehensive metrics on customer interactions and satisfaction via our intuitive web dashboard. Utilize these insights to implement proactive measures aimed at boosting overall customer contentment. Furthermore, our online surveys are functional offline; responses are stored on mobile devices until internet connectivity is restored. Benefit from in-depth analytics and insights derived from the data provided by your respondents. Additionally, you have the option to showcase your organization's special offers and promotions during survey participation. Select from a variety of question formats, including radio buttons, checkboxes, star ratings, numerical ratings, and NPS. Our platform also accommodates surveys in multiple languages, ensuring a broader reach, and supports various media formats, such as images and videos, enhancing the survey experience. This comprehensive approach ensures you capture the necessary data to drive meaningful improvements in your business.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Wufoo

Integrations

Wufoo

Pricing Details

$89 per user per month
Free Trial
Free Version

Pricing Details

$150 per year
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

ROUCEK Group

Founded

2013

Country

Czech Republic

Website

www.insightsofa.com

Vendor Details

Company Name

Zivot Labs Inc

Founded

2013

Country

India

Website

orbitrics.com

Product Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Product Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Alternatives

Alternatives

SurveyOL Reviews

SurveyOL

SurveyOL.com