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Description
Transform user engagement with exceptional experiences through our multi-touch applications, augmented reality, and virtual reality technologies that prioritize intuitive interaction. A workforce that feels valued contributes significantly to business achievements. Provide essential support to your team with SharePoint Helpdesk, a no-cost internal ticketing system integrated within Microsoft Teams for Office 365, along with SharePoint Online Helpdesk solutions from Ignatiuz. This platform is crafted to enhance communication between employees and helpdesk personnel. Not only can staff members create support tickets, but they also have the ability to monitor the progress of all their requests from a centralized location. Administrators benefit from straightforward reporting tools that offer valuable insights into agent performance, aiding in effective decision-making. Moreover, SharePoint automates notifications to relevant users throughout the stages of ticket creation, resolution, and response management, fostering synchronization and collaboration across different teams for heightened productivity. By streamlining these processes, organizations can ensure that employees receive timely support, ultimately leading to improved morale and operational efficiency.
Description
HitchHiker Ticket Automation offers an economical ticketing solution tailored for ticket wholesalers, tour operators, and online travel agencies. It streamlines the entire ticketing workflow, automating everything from PNR retrieval and price calculations to ticket issuance and document printing. The system produces a comprehensive ticketing interface, facilitates E-ticket printing, and generates a neutral back-office file compatible with all mid and back office systems for smooth operations. By rigorously testing all rules and conditions within HitchHiker Entry, accuracy in ticket issuance is ensured at all times, effectively minimizing the risk of airline ADMs. Additionally, the HitchHiker Ticket Automation operates around the clock, enabling businesses to capture extra revenue by meeting ticketing deadlines even beyond standard operating hours. This flexibility not only enhances efficiency but also significantly improves customer satisfaction through timely service.
API Access
Has API
API Access
Has API
Integrations
Wufoo
Pricing Details
$1,499 per year
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Ignatiuz Software
Founded
2014
Country
United States
Website
www.ignatiuz.com/products/help-desk-app/
Vendor Details
Company Name
HitchHiker
Founded
1992
Country
Germany
Website
www.hitchhiker.net/index.php/our-solutions
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Airline Reservation System
CRM
Charter Reservations
Departure Control
Disruption Management
Distribution Management
Loyalty Program
Online Booking
Payment Processing
Revenue Management
Self Service Portal
Third Party Booking