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Description
To get started, simply sign up and incorporate a few lines of JavaScript into the HTML section of your site, and the chat widget will be operational right away. Additionally, we offer plugins compatible with the most widely used CMS platforms, making the integration process seamless. Implementing live chat on your website has never been more straightforward; by doing so, you can boost both sales and customer satisfaction almost immediately. IMsupporting serves as a chat solution tailored for websites and e-commerce businesses, allowing visitors to engage directly with sales or support teams. With our fully web-based software, you can easily embed a 'chat support' feature on your site and begin communicating with your visitors in real-time. This approach not only lowers your average cost per customer interaction by enabling support for multiple users simultaneously but also helps alleviate the burden on traditional phone support systems, allowing your staff to be utilized more effectively. Embracing this modern communication tool can lead to enhanced customer experiences and greater operational efficiency.
Description
If you’re interested in a live chat solution but aren’t quite ready to invest in a paid version, then the free edition of My Live Chat is an excellent choice. By simply adding a small piece of HTML code, you can create a floating chat button that seamlessly integrates with your website's design while providing essential functionalities for effective communication with your visitors at no cost. My Live Chat enables you to deliver an instant and pleasant support experience, allowing your customer service representatives to predict what a visitor might say next and efficiently redirect chats to other team members, thereby minimizing resolution times. Moreover, agents can utilize features like canned responses within the live support software, ensuring they provide high-quality answers in real-time. This platform is designed to enhance the capabilities of your sales and support teams through priority tiers, chat transfers, user role management, monitoring, comprehensive reporting, and collaborative team chats, ultimately fostering a more engaged and satisfied customer base. You'll find that with these tools, your team's efficiency and effectiveness in handling customer inquiries will significantly improve.
API Access
Has API
API Access
Has API
Integrations
Weebly
WordPress
Pricing Details
$2.50 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
IMsupporting
Founded
2015
Country
United Kingdom
Website
www.imsupporting.com
Vendor Details
Company Name
CuteSoft Components
Founded
2003
Website
www.mylivechat.com
Product Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Product Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking