IMsupporting Description

IMsupporting is a hybrid AI live chat platform built for organisations that need fast, reliable and secure digital support. It blends human operators with AI-driven automation, enabling the system to handle FAQs, triage, workflow steps and data capture before escalating to a human instantly when required. IMsupporting includes a RAG-based knowledge engine that ingests PDFs, documents and internal content, allowing the AI to answer queries using verified data. The platform features multi-tenant isolation, a customisable chat widget, operator dashboards and real-time analytics covering volume, performance and usage. All data is processed and stored in UK datacentres with full GDPR compliance. Designed for councils, emergency services, public-sector teams and private companies, IMsupporting provides a stable, scalable and secure solution for modernising customer engagement while reducing operational load through intelligent automation.

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Pricing

Pricing Starts At:
£49.99
Pricing Information:
From £49.99 Per Month with Hybrid AI
Free Trial:
Yes

Integrations

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Reviews

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Company Details

Company:
IMsupporting
Year Founded:
2015
Headquarters:
United Kingdom
Website:
imsupporting.com
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Modern admin dashboard

Modern admin dashboard

Modern admin dashboard Powerful chat workflow builder Advanced reporting
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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Training Videos
Customer Support
Business Hours
Live Rep (24/7)
Online Support

IMsupporting Features and Options

Live Chat Software

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

IMsupporting User Reviews

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